Top 10 Skills in Business Writing for the Modern Workplace – Australia

Bad writing is actually damaging. According to the Harvard Business Review, bad writing can destroy a company’s productivity.[i] In a survey of 547 businesspeople, 81% of them said that poorly written material wastes a lot of their time” and “what they read is frequently ineffective because it’s too long, poorly organized, unclear, filled with jargon, and imprecise.”[i]


Moreover, writing is trickier than ever with the Internet and smartphones making our attention spans short. Sam Leith, author of Write to the Point: How to Be Clear, Correct and Persuasive on the Page says, “You are not aiming to win an academic argument (with your writing), but to get your audience on side.”[ii] To gain mastery of good business writing, here are the top 10 skills to adopt:




Business Writing Essentials



Know business writing forms and formats, understand the audience, and write clearly and concisely



Impactful Professional Writing



Use the correct sentence structure, grammar and spellings. Proofread and publish the proposal or report for more clarity and precision



Email Etiquette



Structure, format, proofread and broadcast official emails to get it right every time



Proposal Writing



Know how to gather facts, write persuasively, and edit and proofread a proposal



Handle Inter-Cultural Exchanges



Understand the recipient’s cultural differences. Position your company appropriately and be more clear in your communications






Learn how to take formal and informal minutes, and make important preparations beforehand



Business Ethics



Know how to recognise ethical and unethical behaviour, understand your company’s ethical standpoint and develop your personal code of ethics



Solve Problems & Make Decisions



Sieve facts from information, and learn to use SWOT analysis and problem-solving models



Develop Critical Thinking



Identify issues, understand assumptions, probe and evaluate


Set Goals             



Learn to manage your writing better by using SMART goals, work management tools and time management methods