Emotional intelligence allows you to observe and understand others’ emotions and control your own reactions.

If you wish to develop EQ, consider joining the Emotional Intelligence (EQ) Training Course delivered by pdtraining in Canberra, Adelaide and other cities in Australia.

A developed emotional intelligence allows you to be attentive to others’ emotions. Many times, we do not pay attention to how others are feeling. We may take decisions that impact others without giving a thought to what they want and how the decision would impact them. This leads to conflicts, dissatisfaction, and lack of efficiency. To develop a strong team of employees or to impact others and your social environment, you need to be observant of others’ emotions, their needs and goals, and ensure that they are recognised and managed well.

Give Importance to Others’ Emotions and Wishes

To complete most tasks, we need the help of others. As we are social beings, we need the support of others in achieving our goals and leading a fulfilling life. To develop your emotional intelligence, you must genuinely believe that others are important, that they hold value in your life, and that you wish to do the best for them. If you do not have genuine concern for others, it will show. Therefore, the first step in understanding others and influencing your social environment is to think the people around you are important.

Listen Attentively

We can only process information if we listen attentively to what the other person is saying. Before judging others, it is important to observe both their speech and body language. When you are listening to a person, make sure that you notice what is being left unsaid as well as what is being said. Many times, what a person does not say is as important as what s/he says. Using both verbal and nonverbal cues will help you to understand the other person better.

Observe Social Dynamics

No person operates in isolation. We are all influenced by the people around us, by our family, friends, and colleagues. Many times, you will find that a person behaves differently when at a certain place or with a certain person(s). That happens because we all put up different personas to adapt ourselves to different situations. Therefore, to understand a person it is vital to consider his/her relationships with others.

In a group, the social dynamics become more apparent. You may use your observation to determine the reason for certain behaviours and to understand a person’s personality.

Keep Your Responses Under Observation

Without understanding yourself and your own emotional reactions, you cannot influence others and control your social environment. When you begin to feel strongly about something, think about what makes you feel that way. Try to get to the root cause of the issue that led you to feel in a certain way. Even if you cannot change the situation, you will be able to change your reaction to it.

Constant analysis and introspection of one’s own behaviours and emotional responses helps to understand ourselves and our relationships better. After you become aware of your emotions, strengths and weaknesses, you will automatically have better control over your behaviour. That will help you to affect your social environment.

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