Top 10 Skills for Retail Sales Representatives in Australia

Retail sales representative is the most common job position in Australia with over 556,400 retail sales workers in the country.[i] A sales representative or a retail sales associate is a viable position for just about anybody since it doesn’t require specialised knowledge. However, to excel in this career you need to master certain skills.

Monster.com, a popular employment website includes skills such as customer service, tech savvy, communication skills, maths and generating sales as essential skills needed for the position.[ii] Below is a list of the top 10 skills that can help master retail sales customer service.

 

 

Conducting Retail Sales

 

 

From greeting to closing, conduct a sale like a pro

 

 

Communication

 

 

Speak clearly, confidently and persuasively to create a great impression on the customer

 

 

Persuasion Skills

 

Know how to persuade a customer to overcome sales objections

 

 

Body Language

 

 

Use positive and friendly body language to make the customer feel at ease

 

 

Customer Service

 

 

Understand customer behaviour and gain the ability to deal with negative situations

 

 

Active Listening

 

 

Listen actively to determine customer needs quickly and accurately

 

 

Inter-Cultural Communication

 

 

Avoid assumptions, notice non-verbal cues and listen actively

 

Computer Knowledge

 

 

Have basic knowledge of computers and applications that you may use at work

 

 

Organising

 

 

Use scheduling, storing and disposal systems to manage inventory, etc.

 

 

Be a Team Player

 

 

Make use of FISH! customer service practices to serve customers joyfully

 

Sources

[i] http://www.news.com.au/finance/small-business/whats-the-most-common-job-in-australia/news-story/f3a92689e768ccf7dfd13c1cdb216e60
[ii] https://www.monster.com/career-advice/article/25-keywords-retail-sales-associates-need-on-their-resume

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