Sales Training Course

Sales Training Course

The competition in the marketplace is increasing as margins decrease and consumers become more discerning. This Sales Training course from pd training will help to increase sales, gain loyal customers, overcome objections, and grow a business with professionalism and enthusiasm.

This dynamic training course is available now throughout Australia including, Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Learning Outcomes
Course Outline
In-House Training
Public Class
eLearning
  • Learning Outcomes - Sales Training Course

    • Interpret prospect needs by conducting a needs analysis
    • Master active listening techniques to better connect with & understand clients
    • Manage the sales process by understanding where the sale is & how to keep the momentum moving forward
    • Master Sales Psychology 101 (mirroring, leading representational bias, tie-downs, & tag-ons)
    • Negate competitor quotes, while remaining professional
    • Deliver presentations that sell
    • Handle objections professionally & effectively
    • Master highly effective closing techniques
    • Follow-up to develop long-term relationships & future business
    • Set goals that motivate
    • Manage your sales database effectively


    Course Details
    Tick Icon 1.0 day class
    Tick IconCertificates of Completion provided
    Tick IconAustralia's best trainers
    Tick IconLunch provided for all public classes







  • Course Outline - Sales Training Course

    Download Sales Training Course Outline

    Foreword:

    Today’s marketplace is highly competitive and every organization is looking for a larger share of the market. In an economy where the customer is king, how do sales representatives position the features and benefits of the products/services they sell?

    Providing sales training plays an important role in helping sales representatives practice and hone their selling skills.

    This Sales Training Course helps sharpen the skills of even experienced sales representatives enabling them to take advantage of sales opportunities and aggressively expand the business. By providing an environment where they can make mistakes and learn from them, organization’s can benefit from having sales representatives who can make the greatest impact facing their customers on a daily basis.

    Sales Training Course - Lesson 1
    Defining the Sales Process
    • Type of Sales
    • Common Sales Approaches
    • Glossary of Common Terms
    Sales Training Course - Lesson 2
    Getting Prepared to make the Call
    • Identifying your Contact Person
    • Performing a Needs Analysis
    • Creating Potential Solutions
    Sales Training Course - Lesson 3
    Creative Openings
    • A Basic Opening for Warm Calls
    • Warming up Cold Calls
    • Using the Referral Opening
    Sales Training Course - Lesson 4
    Active Listening
    • The importance of active listening
    • Minimal Encouragers
    • Restating and Paraphrasing to gain commitment
    Sales Training Course - Lesson 5
    Delivering Presentations that SELL
    • Features and Benefits matched to Customer Need
    • Outlining your Unique Selling Proposition
    • The Burning Question that every Customer wants Answered
    Sales Training Course - Lesson 6
    Managing the Sale
    • Sales psychology 101
      • Leading representational bias
      • Tie-Downs
      • Tag-Ons
    • Competing without competing on price - and maintaining your professionalism
    Sales Training Course - Lesson 7
    Handling Objections
    • Common types of Objections
    • Basic Strategies
    • Advanced Strategies
    Sales Training Course - Lesson 8
    Closing the Sale
    • Understanding when it's Time to Close
    • Powerful Closing Techniques
    • Things to Remember
    Sales Training Course - Lesson 9
    Following Up
    • Thank-you Notes
    • Resolving Customer Service Issues
    • Staying in Touch
    Sales Training Course - Lesson 10
    Setting Goals
    • The Importance of Sales Goals
    • Setting SMART Goals
    Sales Training Course - Lesson 11
    Managing your Data
    • Choosing a System that Works for you
    • Using Computerised Systems
    • Using Manual Systems
    Sales Training Course - Lesson 12
    Manage your pipeline
    • What is a sales pipeline
    • The stages from prospect to customer
    • How to determine your prospects stage
    • We share our experiences

  • In-House Training

    Clients and testimonials

    Your Place, Our Training Rooms or at The Hive

    In-House training benefits:

    • tailored to your team at no extra cost
    • cost effective - great group pricing
    • you choose the day, duration, place and time
    • flexible length - sessions as short as 1-hour
    • greatest impact in the shortest time
    • great team building opportunity
    • more convenient, people don't need to go off-site
    • World's leading reinforcement system

    You'll be surprised at the price - check now

    Tailored Delivery - standard

    We will always tailor the delivery of your In-House Training course to ensure it is relevant to your team and targeted at your learning goals. We can incorporate your company's examples and terminology to ensure you the training can be directly related back to your workplace. This is standard, and included in the price.

    Your delivery options -

    Locations: Your place | Our training rooms | In The Hive

    We offer a range of different class types to suit your operational needs.

    60 minute

    The "1-hour Motivator" training sessions
    These 60-90 minute sessions are highly motivating and thought provoking - ideal for those people who need to fit training in around a busy work schedule - great as an early morning kick-start or lunch time boost! Read more…


    3 hour training sessions

    The "3-hour Power" sessions
    3-hour power sessions - are a great solution when you have very specific outcomes you are targeting, or scheduling the team to be off the job for a whole day is proving to be a challenge
    Read more…


    fullday

    Full-day short courses
    1-2 day short courses delivered with a unique focus on 80% activities 20% content - just the way learning should be!
    Read more…


    In-House training conference workshops

    Conferences and workshops
    Do you want your conference to be memorable, fun, interactive and have a real highlight? pd training's dynamic trainers can add that flair, excitement and much much more!
    Read more…


    World Leading Reinforcement System

    Increase retention up to 90% with our unique reinforcement package including:

    Training Booster Reinforcement System

    Every participant receives a free subscription to our unique Training Booster system. Participants will receive 1 succinct and punchy email each month reinforcing a single key concept from the course - ensuring the learning continues. Training Boosters run for 10-12 months depending on the course, participants can opt-out any time.

    Free Re-sit

    Each participant is welcome to join in their local public class or HIVE session for free for 12 months after the original course date.

    eHelpDesk Support

    Help desk support is offered to every participant for 3 months after the course date.

    Bonus Supplementary eLearning

    Every participant receives 12 months access to a supplementary eLearning course that reinforces and extends the classroom training.

    Quick Reference Job Aid

    After completing our course each participant receives a double sided A4 Job Aid for easy reference back on-the-job.

    Hours of Business Video content

    Free Subscription to the pdtraining YouTube Channel of around 400 professional development videos.


    Training Management Centre (TMC)

    You receive access to your own Training Management Centre (TMC) in the cloud.
    Features of your TMC include:

    Instant pricing for tailored training nationally

    - Develop a national training plan including In-House training and public classes nation wide in just a few minutes.

    Manage participants online

    - View all Enrolments for all courses nationally
    - View all feedback for all courses nationally
    - Download Certificates of completion
    - Download the class sign-in sheet
    - Download copies of Invoices and Quotes

    Management Features

    - Pre-pay for Training and Save
    - Create your own custom Schedule of approved courses, which we can help integrate to your training intranet site

    This is your own fully featured Training Management Centre, available to you at no cost.

    Extended commercial versions are available that include ROI, and enable you to manage all training from
    all vendors, and your own internal training all through this market leading Training Management Centre.
  • Public Class Dates for Sales Training Course

    Welcome to public training classes
    Class Details
    Start: 9am
    Finish: 4:30pm
    Enrol online:
    Simply click on a date
    Location:
    Hover on a city to see the address or click here
    Payment:
    Pay on invoice or credit card
    Location Days Price Date 1 Date 2 Date 3
    Sydney 1.0 $550 Jun 20 Filling fast Aug 25 Filling fast Oct 17 Filling fast
    Melbourne 1.0 $550 Jun 20 Filling fast Aug 25 Filling fast Oct 17 Filling fast
    Brisbane 1.0 $550 Jun 20 Filling fast Aug 25 Filling fast Oct 17 Filling fast
    Perth 1.0 $550 Jun 20 Filling fast Aug 25 Filling fast Oct 17 Filling fast
    Adelaide 1.0 $550 Jun 20 Filling fast Aug 25 Filling fast Oct 17 Filling fast
    Canberra 1.0 $550 Jun 20 Filling fast Aug 25 Filling fast Oct 17 Filling fast
    Parramatta 1.0 $550 Jun 20 Filling fast Aug 25 Filling fast Oct 17 Filling fast
    The HIVE Online 1.0 $550 Jun 20 Filling fast Aug 25 Filling fast Oct 17 Filling fast

    Inclusions:

    Tick IconGreat fun, hands on training
    Tick IconOne of Australia's BEST trainers
    Tick IconLunch and refreshments
    Tick IconComprehensive courseware
    Tick IconCertificate of Completion
    Tick IconWorld-leading reinforcement package click here for more information

    Questions:

    Phone: 1300 121 400
    Email:

    The top 5 reasons participants 'love' pd training

    Choosing the right training
    1. 20% theory:80% practical - everyone will be constantly involved and engaged.
    2. Lots of collaboration - our trainers facilitate people sharing and learning from each other's experience
    3. Applicable on the job - we are all about skills and techniques you can actually use!
    4. Fun - we help people enjoy learning because courses should be fun! Also people are more likely to implement what they learn if they enjoyed the learning experience.
    5. Delivered by a fantastic trainer - we only use the best, engaging expert trainers

    Yes! this is the right choice for me!

    Don't take our word for it: testimonials

    World Leading Reinforcement System

    Increase retention up to 90% with our unique reinforcement package including:

    Training Booster Reinforcement System

    Every participant receives a free subscription to our unique Training Booster system. Participants will receive 1 succinct and punchy email each month reinforcing a single key concept from the course - ensuring the learning continues. Training Boosters run for 10-12 months depending on the course, participants can opt-out any time.

    Free Re-sit

    Each participant is welcome to join in their local public class or HIVE session for free for 12 months after the original course date.

    eHelpDesk Support

    Help desk support is offered to every participant for 3 months after the course date.

    Bonus Supplementary eLearning

    Every participant receives 12 months access to a supplementary eLearning course that reinforces and extends the classroom training.

    Quick Reference Job Aid

    After completing our course each participant receives a double sided A4 Job Aid for easy reference back on-the-job.

    Hours of Business Video content

    Free Subscription to the pdtraining YouTube Channel of around 400 professional development videos.

    Training Management Centre (TMC)

    You receive access to your own Training Management Centre (TMC) in the cloud.
    Features of your TMC include:

    Instant pricing for tailored training nationally

    - Develop a national training plan including In-House training and public classes nation wide in just a few minutes.

    Manage participants online

    - View all Enrolments for all courses nationally
    - View all feedback for all courses nationally
    - Download Certificates of completion
    - Download the class sign-in sheet
    - Download copies of Invoices and Quotes

    Management Features

    - Pre-pay for Training and Save
    - Create your own custom Schedule of approved courses, which we can help integrate to your training intranet site

    This is your own fully featured Training Management Centre, available to you at no cost.

    Extended commercial versions are available that include ROI, and enable you to manage all training from
    all vendors, and your own internal training all through this market leading Training Management Centre.

    Your class will be held at:

    pd training Adelaide
    AdelaideProfessional Development Training
    Adelaide
    International Visualisation Centre
    19 Young Street
    Adelaide , SA 5000

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    pd training Adelaide Lab
    Adelaide LabProfessional Development Training
    Adelaide Lab
    19 Young Street, CBD
    Adelaide Lab , SA 5000

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    pd training Brisbane
    BrisbaneProfessional Development Training
    Brisbane
    Unit 11
    121 Newmarket Road, Windsor
    Brisbane , QLD 4030

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    pd training Brisbane Lab
    Brisbane LabProfessional Development Training
    Brisbane Lab
    Unit 11
    121 Newmarket Road, Windsor
    Brisbane Lab , QLD 4030

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    pd training Canberra
    CanberraProfessional Development Training
    Canberra
    Level 4
    54 Marcus Clarke Street
    Canberra , ACT 2600

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    pd training Canberra Lab
    Canberra LabProfessional Development Training
    Canberra Lab
    Level 4
    54 Marcus Clarke Street
    Canberra Lab , ACT 2601

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    pd training Melbourne
    MelbourneProfessional Development Training
    Melbourne
    Karstens
    123 Queen Street
    Melbourne , VIC 3000

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    pd training Melbourne Lab
    Melbourne LabProfessional Development Training
    Melbourne Lab
    Ground Level
    50 Queen Street
    Melbourne Lab , VIC 3000

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    pd training Parramatta
    ParramattaProfessional Development Training
    Parramatta
    Absolute Offices Level 2
    103 George Street
    Parramatta , NSW 2150

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    pd training Perth
    PerthProfessional Development Training
    Perth
    Perron House
    61 Kitchener Avenue
    Perth , WA 6100

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    pd training Perth Lab
    Perth LabProfessional Development Training
    Perth Lab
    Level 7
    105 St Georges Terrace
    Perth Lab , WA 6000

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    pd training Sydney
    SydneyProfessional Development Training
    Sydney
    Level 1
    111 Harrington Street
    Sydney , NSW 2000

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    pd training Sydney Lab
    Sydney LabProfessional Development Training
    Sydney Lab
    Level 6, Piccadilly Court
    222 Pitt Street
    Sydney Lab , NSW 2000

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    pd training Sydney Lab - 1
    Sydney Lab - 1Professional Development Training
    Sydney Lab - 1
    Level 6
    1 Elizabeth Plaza
    Sydney Lab - 1 , NSW 2060

     

    pd training HIVE
    HIVE Professional Development Training Inc

    The HIVE

    The HIVE @ pd training is a virtual classroom hosted anywhere globally.

    More details...

    Class Size

    Public classes will be a small relaxed group of between 4 and 12 people.

    The small group helps ensure that everyone will gets a chance to ask questions and learn at their own pace.

  • eLEARNING

    eLearning with a tablet
    Sales Training Course

    We offer a comprehensive range of Sales Training Course eLearning courses.


    Your eLearning options:

    Choose to learn in the way that best suits your needs.


    eLearning

    • Select one or more individual units/topics and learn exactly what you need - when you need it

    eLearning + Credit toward a Qualification (eLearning + c)

    • Content, Assessment and trainer support, and Certificate of Competency (when successfully completed)
    • Select one or more individual Units of study, then complete and submit assessments, upon sign-off receive national recognition
    • This package includes ongoing trainer support by email, competency assessment and issuing a Certificate of Competency
    • Competency Assessment and Certification issued by LMIT (Line Management Institute of Training Australia) RTO 31966

    Qualification - complete an entire Certificate/Diploma level qualification online (QUAL)

    • Content, Assessment and trainer support, and Certificate of Competency (when successfully completed)
    • Select an entire Qualification, then complete and submit assessments, upon sign-off receive national recognition
    • This package includes ongoing trainer support by email, competency assessment and issuing a Certificate of Competency
    • Competency Assessment and Certification issued by LMIT (Line Management Institute of Training Australia) RTO 31966

    Sales Training Course Units available by eLearning:

    Unit Code Unit Name eLearning only eLearning + Credit
    BSBCCO304B Provide sales solutions to customers $1,133.00  Enrol Now! $1,359.60  Enrol Now!
    BSBSLS402A Identify sales prospects $1,133.00  Enrol Now! $1,359.60  Enrol Now!
    BSBSLS403A Present a sales solution $1,133.00  Enrol Now! $1,359.60  Enrol Now!
    BSBSLS404A Secure prospect commitment $1,133.00  Enrol Now! $1,359.60  Enrol Now!
    BSBSLS405A Support post sale activities $1,133.00  Enrol Now! $1,359.60  Enrol Now!
    BSBSLS406A Self-manage sales performance $1,133.00  Enrol Now! $1,359.60  Enrol Now!
    BSBSLS407A Identify and plan sales prospects $1,133.00  Enrol Now! $1,359.60  Enrol Now!
    BSBSLS408A Present, secure and support sales solutions $1,133.00  Enrol Now! $1,359.60  Enrol Now!
    BSBSLS501A Develop a sales plan $1,133.00  Enrol Now! $1,359.60  Enrol Now!



    Qualifications:   (Any credits earned in the above units will contribute to the following qualifications)
    No data was returned.

    Assessment and Qualifications will be issued by LMIT RTO #31966.

pd training Training Courses Reviews:

Fantastic, Anne was amazing and worked really well with the group. She was even willing to stay back after the session had finished to discuss specific questions and situations.
Metcash/IGA
The trainer was excellent. Staff really enjoyed the training session and said they would be happy to participate again in the future.
Mitsubishi Australia
Was really pleased to see the effort put into tailoring the course for a group of St John Ambulance personnel. The use of relevant examples certainly captivated the group and enabled them to interact without trying to work out the links between what the presenter said and what they know and understand of their job and its role.
St John Ambulance
I have been a training facilitator for many years and Annes energy and enthusiasm was inspiring and I honestly have to say, she is the best trainer I have experienced.
Metcash/IGA
Russell my "acct manager" was great, easy to work with and responsive to my needs. it was great having one contact. I also needed to call for IT support with my log on. The team there were very responsive as well. Your pricing is very competitive. We will be using PD Training again. Will talk to Russell as I may have a need for 35 students to attend a course that we may need to alter. Thank you.
Department of Veteran Affairs
Thank you, the small group atmosphere and personalised advice was really reassuring and I will definitely advise others to pd training.
Children's Protection Society
I really enjoyed the course, I think that Adrienne is fantastic and would love to do another course with her again!! She was very enthusiastic, so friendly and a lot of fun to learn from.
Super SA
It was fantastic to have Jessica come in and train our team. The course was highly appropriate for our support centre and I believe each individual benefited from the training provided. Jessica did a fantastic job of engaging each of the staff members and had each of them contribute to the day. She tailored the training to our specific requirements and worked on the fly where needed to get the most out of our team. Ryan has done a great job to sort through any concerns or initial reservations that I had in regards to training and helped pick the right course for our team. Overall a really great experience and I will be recommending follow up courses to my management team in future.
Siteminder
A month later I'm still finding the course very beneficial, as it forced me evaluate many personal aspects of my life. As a result I have identified key goals I want to achieve, and I'm making them happen.
Sensate Pty Ltd
The moment the trainer told us he used to have the same problem himself, was the moment I felt at ease straight away. It helped to have someone who could empathise with us. The trainer kept the momentum going, stuck to his timelines (breaks etc.) and covered the content he wanted to.
Individual Public Class participants
Will recommend for any supervisor or team leader with in DHL.
DHL Supply Chain
I did gain knowledge and have already noticed improvement in my skills, only two days after attending the training.
Honda Australia Pty Ltd
Thanks for the Course. It was everything I expected. The venue was great and I will look into more courses with pd training.
Australian Red Cross
Pam made a subject that could have been very boring exciting and interesting to learn. Enjoyed all her stories and created a great rapport with all staff.
Tafe NSW
Michaela is a fantastic trainer, she really knows her stuff, delivery was great. Fantastic day can't say enough nice things about the whole experience. Thank you.
Grampians Community Health
Karen was great! Energetic, encouraged a laugh and it didn't like a boring training course at all it was educational yet fun!!
Holcim
Julie was a wonderful presenter. She was able to tailor the session to address the issues/needs identified during the session for individuals and made it relevant for the group.
Queensland Parliamentary Service
This was one of the most productive training sessions that I have done in the last 5 years.
Sun Engineering Pty Ltd
Murray was very helpful and was able to work with our specific requirements which made the course even more beneficial. I have already recommended PD Training to CASA for future training.
Civil Aviation Safety Authority
Robbie was fantastic yet again. So helpful, attentive and kept the course interesting. He went above and beyond to answer any questions I had. To the extent he worked on a specific query I had prior to the course commencing.
Cerebral Palsy League of Qld
Scott was very enthusiastic and kept me interested for the entire session. One of the best training styles I have come across.
Slattery & Acquroff Stairs
Very impressed with what I learnt from the day. Scott was awesome & I enjoyed the day so much. Helped me out in so many ways that I am really looking forward to the next session. Have already put some of the skills Scott taught me to work.
Public Class Participant
I really appreciated that the trainer Emma was able to flexible in her delivery and cater for the needs of the group and not necessarily sticking to the course format but able to link the current discussions back to the course content and tie it together, Well Done.
Financial Counsellors Association of Western Australia Inc
Scott was a brilliant trainer who was able to change his delivery as required to satisfy our requirements.
Tiger Airways
Not exactly what you needed? Try other courses in the Sales Training Courses Category

Tailored Training

Whether you are joining into one of our public classes, or we are coming onsite to deliver a course for your staff our trainer will always tailor the activities to be specific to the needs of the people in the room on the day.

Our goal is to ensure the activities during the course are directly applicable to your workplace so you can put what you learn into practice the very next day.

View 100's of other people's feedback to see if we are 'all talk' - or the 'real deal'

View feedback here ×

Experiential Learning

We all learn best by getting some background information, being shown an example or two, and then getting in and 'giving it a go'.

Our trainers run our courses in a very practical and handson way so you will learn by participating all day.

You'll be trying activities, discussing, collaborating and testing ideas out all day. So by the time you have finished the course you'll have some great approaches and ideas to implement straight after the course.

If you are looking for someone to read out a PowerPoint presentation all day, you are looking in the wrong place. If you want to really learn something you have come to the right place!

View 100's of other people's feedback to see if we are 'all talk' - or the 'real deal'.

View feedback here ×
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