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Active Listening Training Course


Active Listening Training -The Secret of Great Communicators!
4.24 out of 5 from 37 responses

Active listening is the key to effective communication as it requires a real two-way exchange of information.  There is a big difference between "hearing" and "listening with intent", so when using active listening as a technique you'll experience better results in your relationships both at home and the workplace.

The pdtraining Active Listening training course teaches you how to listen attentively, show real interest, understand what you’ve heard and how to respond appropriately. After using these techniques you will become a more effective communicator in all situations.

Pd training's Active Listening Training course is available now in Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth.

Learning Outcomes
Course Outline
In-House
Training
Public Class
  • Learning Outcomes - Active Listening Training Course

    In this course participants will:
     
    • Engage more effectively through actively listening
    • Understand the difference between ‘hearing’ and ‘listening’
    • Learn the techniques to listen actively
    • Increase their awareness of communication behaviours
    • Understand how emotions effect their ability to listen
    • Learn to paraphrase and restate for clarification
    • Be able to manage and encourage constructive collaboration
    Duration: 0.5 day course

    Inclusions:


    Top Trainer

    Certificate

    Takeaway Android
    Tablet (or BYOD)

    Tailored Training

    Reinforcement

    Lunch &
    Refreshments

    Your-course-tailored-to-you
    Your course, tailored to you.
    Watch the video below to see
    how we tailor each course to
    each person.



    Tailored Training and reinforcement the way you like it - see the difference for yourself.

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    *Tablet PC remains the asset of the employer paying for the course unless otherwise determined by the employer.
    pdtraining gives Android Tablet
    Learn how our Connected Classroom helps us tailor the course to you, and provides you with better reinforcement and support to implement what you learned in class.
    Learn more here
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  • Course Outline - Active Listening Training Course

    Download Active Listening Training Course Outline

    Foreword:

    Effective listening is actively absorbing the information given to you by a speaker, showing that you are listening and interested and providing feedback to the speaker so that he or she knows the message was received.  

    This fun and interactive Active Listening Skills Training Program will provide practical skills and knowledge that you will transform your personal and professional interactions and lead to more rewarding and meaningful communication. 

    Active Listening Training Course - Module 1
    Getting Started
    • Pre-Assignment Review
    • Workshop Objectives
    • Action Plans
    Active Listening Training Course - Module 2
    How Well Do You Actively Listen?
    • Group Activity
    Active Listening Training Course - Module 3
    What Affects Listening?
    • What Affects Listening?
    • Things That Prevent Us From Listening
    • Listen – Really Listen – Using Minimal Encouragers
    • Why Use Minimal Encouragers?
    Active Listening Training Course - Module 4
    Determine Your Communication Behaviours
    • The Process
    • Step 1: Identify your C H O I
    • Step 2: Begin Your Personal Communication Evolution (C E)
    • Personality Types and Their Communication Tendencies
    Active Listening Training Course - Module 5
    Verbal Communication Skills
    • Listening and Hearing; They Aren’t The Same Thing
    • Focused Listening
    • Asking Questions
    • Open Questions
    • Closed Questions
    • Clarifying Questions
    • Body Language
    Active Listening Training Course - Module 6
    High Emotion – Low Intelligence
    • How to Accurately Perceive Emotions
    • Use Emotions to Facilitate Thinking
    • Manage Emotions
    Active Listening Training Course - Module 7
    Tips and Tricks to Manage a Brainstorming Environment
    • Tips and Tricks
    Active Listening Training Course - Module 8
    Wrapping Up
    • Words from the Wise
    • Action Plans

     


  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • tailored to your team at no extra cost
    • cost effective - great group pricing
    • you choose the day, duration, place and time
    • flexible length - sessions as short as 1-hour
    • greatest impact in the shortest time
    • great team building opportunity
    • more convenient, people don't need to go off-site
    • World's leading reinforcement system

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator

    These 60-90 minute sessions are highly motivating and thought provoking

    3-hour Power Sessions
    3 hour power session

    3-hour power sessions are targeted and flexible around your operational needs.

    Full-day training
    full day training

    Full day courses delivered with a strong focus on activities and participation.No death by PowerPoint here!

    Conferences
    Conferences

    We can run workshops or provide keynote speakers. Let us provide the hi-light of your conference.


    Empower Your Team with Training and Reinforcement Tailored to their needs

    The Connected Classroom -
    training focussed on your outcomes

    See how our processes empower you and your team:

    • More tailored to you and your teams needs
    • Provides reinforcement to embed the learning - on demand
    • Reflects best practice - view our success guide here
    • And it saves about 500,000 pieces of paper each year!

    Click Here to Learn More About the pd training Connected Classroom
    Managers prefer pd training because:
    • They see immediate impacts back at work

      The course is tailored to their goals - and the needs of the participants. The trainer consults with the manager before each class, and tailors the course based on the goals of the manager AND the participants.

    tailored-training
    pdtraining-experiential-learning
    • Great feedback!
      They get great feedback, and their staff get skills they can use right away

      The training is full of activities to make the day fun, and reinforce the concepts People learn more and give great feedback.

    • A fresh and effective training experience

      The connected classroom experience is not only 'cool' it is a richer learning experience. The connected classroom gives training initiatives 'a buzz' and achieves better outcomes.
      We use tablets in class - BYOD or we can provide them at 1/2 retail price.

    pdtraining-home-of-connected-classroom
    pdtraining-World-Leading-Reinforcement-Framework-transparent
    • Reinforcement

      The training tends to 'stick' because of the wide variety of reinforcement and support options available on-demand through PC's and mobile devices.

    • Training Management App

      Costing, planning, administering and reporting on training is easier and faster than ever before. The Training Management Centre takes training administration to the cloud, and improves reporting and transparency like never before. Available online Windows, Apple iOS and Android.

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  • Public Class Dates for Active Listening Training Course

    Details:

    • Time: 9:00 AM - 12:30 PM
    • Small classes, average 5 people, max 16
    • Click a date below to book
    • Pay on Invoice or by Credit Card
    • 10.1 Android Tablet included or BYOD
    • To BYOD type BYOD in the discount code field (save $100)

    Questions:

    Inclusions:


    Top Trainer

    Certificate

    Takeaway Android
    Tablet (or BYOD)

    Tailored Training

    Reinforcement

    Lunch &
    Refreshments
    Location Date 1 Date 2 Date 3 Date 4
    Sydney
    111 Harrington Street Sydney NSW 2000
    Oct 30
    0.5 day course
    $550 Click to book
    Filling fast
    Dec 16
    0.5 day course
    $550 Click to book
    Filling fast
    Jan 15
    0.5 day course
    $550 Click to book
    Filling fast
    Feb 19
    0.5 day course
    $550 Click to book
    Filling fast
    Melbourne
    123 Queen Street Melbourne VIC 3000
    Oct 30
    0.5 day course
    $550 Click to book
    Filling fast
    Dec 16
    0.5 day course
    $550 Click to book
    Filling fast
    Jan 15
    0.5 day course
    $550 Click to book
    Filling fast
    Feb 19
    0.5 day course
    $550 Click to book
    Filling fast
    Brisbane
    121 Newmarket Road Windsor QLD 4030
    Oct 30
    0.5 day course
    $550 Click to book
    Last chance!
    Dec 16
    0.5 day course
    $550 Click to book
    Missed out
    Jan 15
    0.5 day course
    $550 Click to book
    Filling fast
    Feb 19
    0.5 day course
    $550 Click to book
    Filling fast
    Perth
    61 Kitchener Avenue Victoria Park WA 6100
    Oct 30
    0.5 day course
    $550 Click to book
    Filling fast
    Dec 16
    0.5 day course
    $550 Click to book
    Filling fast
    Jan 15
    0.5 day course
    $550 Click to book
    Filling fast
    Feb 19
    0.5 day course
    $550 Click to book
    Filling fast
    Adelaide
    19 Young Street Adelaide SA 5000
    Oct 30
    0.5 day course
    $550 Click to book
    Filling fast
    Dec 16
    0.5 day course
    $550 Click to book
    Filling fast
    Jan 15
    0.5 day course
    $550 Click to book
    Filling fast
    Feb 19
    0.5 day course
    $550 Click to book
    Filling fast
    Canberra
    54 Marcus Clarke Street Canberra ACT 2600
    Oct 30
    0.5 day course
    $550 Click to book
    Last chance!
    Dec 16
    0.5 day course
    $550 Click to book
    Filling fast
    Jan 15
    0.5 day course
    $550 Click to book
    Filling fast
    Feb 19
    0.5 day course
    $550 Click to book
    Filling fast
    Parramatta
    103 George Street Parramatta NSW 2150
    Oct 30
    0.5 day course
    $550 Click to book
    Filling fast
    Dec 16
    0.5 day course
    $550 Click to book
    Filling fast
    The HIVE Online
    The Cloud
    Oct 30
    0.5 day course
    $550 Click to book
    Filling fast
    Dec 16
    0.5 day course
    $550 Click to book
    Filling fast
    *Tablet PC remains the asset of the employer paying for the course unless otherwise determined by the employer.


    The Connected Classroom -
    it's training focussed on your outcomes

    See how our learning experience incorporating tablets is:

    • More tailored to you
    • A better more engaging and interactive course
    • Provides reinforcement they way you want it, when you want it
    • And it saves about 500,000 pieces of paper each year!

    Click Here to Learn More About the pd training Connected Classroom



    Participants prefer pdtraining because:


    tailored-training
    • The course is more tailored to their needs

      Each person tells the trainer about their learning needs before class - so they get more out of the day.

    • The training is full of activities to make the day fun, and reinforce the concepts

      We deliver tailored experiential training.

    pdtraining-experiential-learning
    pdtraining-home-of-connected-classroom
    • Richer Learning experience the simple technology used in class adds a new interactive dimension to the experience

      The connected classroom environment has limitless opportunities for additional interactivity, activities and rich media content.

    • Reinforcement and support to implement lessons from class the way THEY like it

      The support and reinforcement is world class and empowers people to apply what they learnt for real and lasting change.

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    Stay connected
    with your peers
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    eLearning
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    Re-take the
    course for free
    quick-reference-guide
    Quick
    Reference
    Guide
    Courseware-and-classnotes
    Courseware
    & class notes
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    Specialty
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    Help Desk
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    All available when you need it in the palm of your hand....

    • How do we achieve all that?
    • We make it really simple and easy - it’s technology empowering instructor-led training like never before.
    • We call it the i-pecc model , incorporating the connected classroom .
    question icon If you are going to take time out of work, and pay for a course, would you prefer to receive John or Jenny’s experience?



Active Listening Training Course Reviews:

As CEO I would note that the course content and trainer fully met my neeeds. I would certainly consider pd training for soft skills development of managers.
Individual participant
I found the training day very helpful for bringing our team together. I feel sure that the non judgmental attitude and the positive energy of the trainer energy left the group thinking "it's ok to open up."
Individual participant
One of the best training courses I have attended.
The Forrest Centre û Wedding Reception Centre
Anne was a fantastic trainer, engaged the audience the whole day.
Reckitt Benckiser Pharmaceuticals
Found the course and the presenter inspiring. Have used the skills learned to look at how I behave and communicate as well as listen to others within the workplace and home. Thanks.
Barwon Water
Great communication with all parties (both participant and HR) before and after the training. Reminder emails are a good tool. Our participant found the course very useful.
Precision Electronic Technologies
Not exactly what you needed? Try other courses in the Personal Development Courses Category

Tailored Training

Whether you are joining into one of our public classes, or we are coming onsite to deliver a course for your staff our trainer will always tailor the activities to be specific to the needs of the people in the room on the day.

Our goal is to ensure the activities during the course are directly applicable to your workplace so you can put what you learn into practice the very next day.

View 100's of other people's feedback to see if we are 'all talk' - or the 'real deal'

View feedback here ×

Experiential Learning

We all learn best by getting some background information, being shown an example or two, and then getting in and 'giving it a go'.

Our trainers run our courses in a very practical and handson way so you will learn by participating all day.

You'll be trying activities, discussing, collaborating and testing ideas out all day. So by the time you have finished the course you'll have some great approaches and ideas to implement straight after the course.

If you are looking for someone to read out a PowerPoint presentation all day, you are looking in the wrong place. If you want to really learn something you have come to the right place!

View 100's of other people's feedback to see if we are 'all talk' - or the 'real deal'.

View feedback here ×
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