Learning that
People Remember

Active Listening Training Course

Active listening is the key to effective communication as it requires a real two-way exchange of information between two or more people. There is a big difference between "hearing" someone speak and "listening with intent", so once you start using the active listening techniques taught in this course you'll experience better results in your relationships both at home and in the workplace.

The pd training Active Listening training course teaches you crucial skills like how to how to listen attentively, how to show real interest, how to understand what you’ve heard and how to respond appropriately. This course touches on body language as well as specific types of questioning techniques.  After learning and implementing these techniques you will become a more effective communicator in all situations.

Pd training's half-day Active Listening Training course is available now in Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth or can be customised and delivered at your chosen location.

Learning Outcomes
Course Outline
In-House
Training
Public Class
Reviews
  • Learning Outcomes - Active Listening Training Course

    In this course participants will learn to:
     
    • Engage more effectively through actively listening
    • Understand the difference between ‘hearing’ and ‘listening’
    • Learn the techniques to listen actively
    • Increase their awareness of communication behaviours
    • Understand how emotions effect their ability to listen
    • Learn to paraphrase and restate for clarification
    • Be able to manage and encourage constructive collaboration
    Duration: 0.5 day course

    Inclusions:


    Top Trainer

    Certificate

    Paper, Takeaway Tablet or BYOD

    Tailored Training

    Reinforcement

    Lunch &
    Refreshments



    + beat the forgetting curve with the

    Pre-Class Activities | Always Available Courseware | On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from pd training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.






  • Course Outline - Active Listening Training Course

    Download Active Listening Training Course Outline

    Foreword:

    Effective listening is actively absorbing the information given to you by a speaker and using specific techniques that show you are not only listening but keenly interested is what is being said, while also providing feedback to the speaker so that he or she knows the message was received.


    This fun and interactive Active Listening Skills Training Program will provide you with the practical skills and knowledge that will transform your personal and professional interactions and lead to more rewarding and meaningful communication.


    Active Listening Training Course - Module 1
    Getting Started
    • Pre-Assignment Review
    • Workshop Objectives
    • Action Plans
    Active Listening Training Course - Module 2
    How Well Do You Actively Listen?
    • Group Activity
    Active Listening Training Course - Module 3
    What Affects Listening?
    • What Affects Listening?
    • Things That Prevent Us From Listening
    • Listen – Really Listen – Using Minimal Encouragers
    • Why Use Minimal Encouragers?
    Active Listening Training Course - Module 4
    Determine Your Communication Behaviours
    • The Process
    • Step 1: Identify your C H O I
    • Step 2: Begin Your Personal Communication Evolution (C E)
    • Personality Types and Their Communication Tendencies
    Active Listening Training Course - Module 5
    Verbal Communication Skills
    • Listening and Hearing; They Aren’t The Same Thing
    • Focused Listening
    • Asking Questions
    • Open Questions
    • Closed Questions
    • Clarifying Questions
    • Body Language
    Active Listening Training Course - Module 6
    High Emotion – Low Intelligence
    • How to Accurately Perceive Emotions
    • Use Emotions to Facilitate Thinking
    • Manage Emotions
    Active Listening Training Course - Module 7
    Tips and Tricks to Manage a Brainstorming Environment
    • Tips and Tricks
    Active Listening Training Course - Module 8
    Wrapping Up
    • Words from the Wise
    • Action Plans

     


  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • tailored to your team at no extra cost
    • cost effective - great group pricing
    • you choose the day, duration, place and time
    • flexible length - sessions as short as 1-hour
    • greatest impact in the shortest time
    • great team building opportunity
    • more convenient, people don't need to go off-site
    • World's leading reinforcement system

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator

    These 60-90 minute sessions are highly motivating and thought provoking

    3-hour Power Sessions
    3 hour power session

    3-hour power sessions are targeted and flexible around your operational needs.

    Full-day training
    full day training

    Full day courses delivered with a strong focus on activities and participation.No death by PowerPoint here!

    Conferences
    Conferences

    We can run workshops or provide keynote speakers. Let us provide the highlight of your conference.

    Personalised | Remembered | Applied

    Pre-Class Activities | Always Available Courseware |
    On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from pd training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

    Report on your Success
    • Easier Planning
    • Faster Administration
    • Simple comprehensive
      reporting
  • Public Class Dates for Active Listening Training Course

    Details:

    • Time: 9:00 AM - 12:30 PM
    • Small classes, average 5 people, max 16
    • Click a date below to book
    • Pay on Invoice or by Credit Card

    Questions:

    Inclusions:


    Top Trainer

    Certificate

    Lunch &
    Refreshments

    Printed Courseware

    Or go paperless
    Location Date 1 Date 2 Date 3 Date 4
    Sydney
    111 Harrington Street Sydney NSW 2000
    Aug 11
    0.5 day course
    $440.00
    Click to book
    Missed out
    Sep 16
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Oct 8
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Nov 16
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Melbourne
    123 Queen Street Melbourne VIC 3000
    Aug 11
    0.5 day course
    $440.00
    Click to book
    Missed out
    Sep 16
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Oct 8
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Nov 16
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Brisbane
    Level 3, 288 Edward Street Brisbane QLD 4000
    Aug 11
    0.5 day course
    $440.00
    Click to book
    Missed out
    Sep 16
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Oct 8
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Nov 16
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Perth
    61 Kitchener Avenue Victoria Park WA 6100
    Aug 11
    0.5 day course
    $440.00
    Click to book
    Missed out
    Sep 16
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Oct 8
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Nov 16
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Adelaide
    19 Young Street Adelaide SA 5000
    Aug 11
    0.5 day course
    $440.00
    Click to book
    Missed out
    Sep 16
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Oct 8
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Nov 16
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Canberra
    54 Marcus Clarke Street Canberra ACT 2600
    Aug 11
    0.5 day course
    $440.00
    Click to book
    Missed out
    Sep 16
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Oct 8
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Nov 16
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Parramatta
    Suite 15, Level 2, 103 George Street Parramatta NSW 2150
    Aug 11
    0.5 day course
    $440.00
    Click to book
    Missed out
    Sep 16
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Oct 8
    0.5 day course
    $440.00
    Click to book
    Filling fast
    Nov 16
    0.5 day course
    $440.00
    Click to book
    Filling fast
    *Tablet PC remains the asset of the employer paying for the course unless otherwise determined by the employer.
  • Active Listening Training Course Reviews:

    As CEO I would note that the course content and trainer fully met my neeeds. I would certainly consider pd training for soft skills development of managers.
    Individual participant
    I found the training day very helpful for bringing our team together. I feel sure that the non judgmental attitude and the positive energy of the trainer energy left the group thinking "it's ok to open up."
    Individual participant
    One of the best training courses I have attended.
    The Forrest Centre û Wedding Reception Centre
    Anne was a fantastic trainer, engaged the audience the whole day.
    Reckitt Benckiser Pharmaceuticals
    Found the course and the presenter inspiring. Have used the skills learned to look at how I behave and communicate as well as listen to others within the workplace and home. Thanks.
    Barwon Water
    Great communication with all parties (both participant and HR) before and after the training. Reminder emails are a good tool. Our participant found the course very useful.
    Precision Electronic Technologies
Not exactly what you needed? Try other courses in the Personal Development Courses Category


Active Listening Training -The Secret of Great Communicators!
4.24 out of 5 from 37 responses
 
shadow
Orgmenta logo
Pre-Class Activities | Always Available Courseware | On Demand Support

org' ment vt. sounds like augment

1. to make greater;

2. to increase impact

Beyond the classroom, the orgmenta app from pd training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

×