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Communication Skills Training Course

Good communication skills are crucial for your success in the business world. In this Communication Skills training course you'll discover powerful concepts like how different personality types can influence communication, what your personal communication preferences are and how to recognise the communication preferences of others.

You’ll learn strategies for communicating effectively and overcoming common barriers. You will practice essential skills like active listening, effective speaking and phrasing, investigative questioning skills and exploring the importance of your body language and the non-verbal communications coming from others.  The goal is to help you improve your workplace or personal relationships by teaching you how to use better communications styles.

This course also teaches you how to adjust your communication approach so that your message is well received by others. If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you.

This popular professional development training course is available throughout Australia, including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra and Parramatta.

Click the Public Class tab below to view the course schedule, or click In-House Training to request a quote for group training at your preferred location.  

Learning Outcomes
Course Outline
In-House
Training
Public Class
Reviews
  • Learning Outcomes - Communication Skills Training Course

    In this course, participants will:

    • Gain insight into their personality type and communication preferences by using our proprietary profiling tool
    • Learn to recognise other people's personality types and communication preferences
    • Learn to adjust your own communication approach based on need and situation
    • Understand barriers to effective communication and how to overcome them
    • Learn how to effectively utilise pitch, tone and speed
    • Master the S.T.A.R. method for speaking on the spot
    • Learn to use and read body language appropriately
    • Learn how to listen more actively and effectively
    • Gain valuable insights by asking open-ended questions
    • Become a more effective communicator through the use and application of practical tools
    Duration: 1 day course

    Inclusions:


    Top Trainer

    Certificate

    Paper, Takeaway Tablet or BYOD

    Tailored Training

    Reinforcement

    Lunch &
    Refreshments



    + beat the forgetting curve with the

    Pre-Class Activities | Always Available Courseware | On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from pd training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.



    Communication Skills Training Course testimonials

    "I am now more aware that my tone and body language are important to consider in all conversations..."


    "trainer was really good, liked his comments, was easy to follow and I learned a lot, coming from Europe small country learned and understood more about communication, listening, body language, tone of voice and in general real life communication."

    Nepean Hospital -Medical Imaging Department


    "(did not use the learning student manual) The course was excellent, Joseph was engaging and very good at remembering peoples names. He held the audience attention and explained all concepts well. I am now more aware that my tone and body language are important to consider in all conversations and i need to learn to talk less and listen more."

    Nepean Hospital -Medical Imaging Department


    "Joseph delivered the content in a professional manner and was engaging. He provided great examples that is both relevant to the business and even the social environment. Well done and thank you."

    Australian TFP Bureau Inc.


    "Shane is an awesome trainer. He really got the best out of the participants and made everyone feel relaxed."

    Geocon Group Pty Ltd




  • Course Outline - Communication Skills Training Course

    Download Communication Skills Training Course Outline

    Foreword:

    This communications skills training course helps people communicate appropriately and clearly in any situation. This is a great course for everyone as the benefits can have a positive effect on every aspect of your life.
     
    Learn to understand how you communicate, how others communicate and how to adjust your communication style to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences based on personality type and learn how to overcome some common obstacles to effective communication.
     
    This interpersonal Communication Skills training course will ensure that your colleagues, friends and family will receive your message clearly, which should improve your workplace relationships as well as your personal relationships in general.  If you have never completed a communications course of this type, you are missing out on understanding some of the most fundamental concepts that will have a profound effect on your success in the workplace and life in general.
     
    Communication Skills Training Course - Lesson 1
    Learn About Yourself - CHOIce
    • Your Personality Type Explained
    • How Do You Prefer to Communicate?
    • Do You Have Communication Habits?
    Communication Skills Training Course - Lesson 2
    Learn About Others - CHOIce
    • Personality Types Explained
    • Personality Type Communication Explained
    • Common Communication Habits Explained
    Communication Skills Training Course - Lesson 3
     Consider the Situation - CHOIce 
    • Choose the Best Approach:
      • Who is the Recipient?
      • Identifying the Correct Message Format
      • Identify the Best Way to Deliver a message
    • Planning for Potential Situations
    Communication Skills Training Course - Lesson 4
     Common Obstacles to Good Communication
    • Common Obstacles to Consider
    • Common Language Obstacles
    • Common Cultural Considerations
    • Time and Location Considerations
    Communication Skills Training Course - Lesson 5
    Verbal Communication Subtleties
    • Consider Voice Pitch Effects
    • Consider Voice Tone Effects
    • Consider Verbal Speed Effects
    Communication Skills Training Course - Lesson 6
    Body Language Aspects
    • The Findings of Albert Mehrabian
    • Body Language Explained
    • Common Hand and Eye Movements
    Communication Skills Training Course - Lesson 7
    S.T.A.R. Communication
    • S = Situational
    • T = Tasks
    • A = Actions
    • R = Results
    Communication Skills Training Course - Lesson 8
    How to Listen Actively
    • Seven Easy Listening Skills
    • Why Listening is Important
    • Parroting and Other Response Skills
    Communication Skills Training Course - Lesson 9
    Common Questioning Techniques
    • Open-ended Questioning
    • Closed-ended Questioning
    • How to Probe Further using Questions
    Communication Skills Training Course - Lesson 10
    Introduction to AI
    • What is Appreciative Inquiry?
    • Four Stages Explained
    • Case Study Review
    Communication Skills Training Course - Lesson 11
    Conversing With Skill
    • Step 1: Chatting About General Topics
    • Step 2: Gaining Insight and Opinions
    • Step 3: Telling Your Stories
    • How to Network Successfully
    Communication Skills Training Course - Lesson 12
    Psychology Behind Communications
    • Life Experience Matters
    • What Do We Have in Common?
    • Personal Opinions vs Experience

     


  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • tailored to your team at no extra cost
    • cost effective - great group pricing
    • you choose the day, duration, place and time
    • flexible length - sessions as short as 1-hour
    • greatest impact in the shortest time
    • great team building opportunity
    • more convenient, people don't need to go off-site
    • World's leading reinforcement system

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator

    These 60-90 minute sessions are highly motivating and thought provoking

    3-hour Power Sessions
    3 hour power session

    3-hour power sessions are targeted and flexible around your operational needs.

    Full-day training
    full day training

    Full day courses delivered with a strong focus on activities and participation.No death by PowerPoint here!

    Conferences
    Conferences

    We can run workshops or provide keynote speakers. Let us provide the highlight of your conference.

    Personalised | Remembered | Applied

    Pre-Class Activities | Always Available Courseware |
    On Demand Support

    Org' ment vt. sounds like augment
    1. to make greater; 2. to increase impact

    Beyond the classroom, the Orgmenta App from pd training augments our instructor led courses by engaging learners before, during and after training.

    The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

    Report on your Success
    • Easier Planning
    • Faster Administration
    • Simple comprehensive
      reporting
  • Public Class Dates for Communication Skills Training Course

    Details:

    • Time: 9:00 AM - 4:30 PM
    • Small classes, average 5 people, max 16
    • Click a date below to book
    • Pay on Invoice or by Credit Card

    Questions:

    Inclusions:


    Top Trainer

    Certificate

    Lunch &
    Refreshments

    Printed Courseware

    Or go paperless
    Location Date 1 Date 2 Date 3 Date 4
    Sydney
    111 Harrington Street Sydney NSW 2000
    Aug 11
    1 day course
    $550.00
    Click to book
    Last chance!
    Sep 16
    1 day course
    $550.00
    Click to book
    Filling fast
    Oct 8
    1 day course
    $550.00
    Click to book
    Filling fast
    Nov 16
    1 day course
    $550.00
    Click to book
    Filling fast
    Melbourne
    123 Queen Street Melbourne VIC 3000
    Aug 11
    1 day course
    $550.00
    Click to book
    Last chance!
    Sep 16
    1 day course
    $550.00
    Click to book
    Filling fast
    Oct 8
    1 day course
    $550.00
    Click to book
    Filling fast
    Nov 16
    1 day course
    $550.00
    Click to book
    Filling fast
    Brisbane
    Level 3, 288 Edward Street Brisbane QLD 4000
    Aug 11
    1 day course
    $550.00
    Click to book
    Last chance!
    Sep 16
    1 day course
    $550.00
    Click to book
    Filling fast
    Oct 8
    1 day course
    $550.00
    Click to book
    Filling fast
    Nov 16
    1 day course
    $550.00
    Click to book
    Filling fast
    Perth
    61 Kitchener Avenue Victoria Park WA 6100
    Aug 11
    1 day course
    $550.00
    Click to book
    Missed out
    Sep 16
    1 day course
    $550.00
    Click to book
    Filling fast
    Oct 8
    1 day course
    $550.00
    Click to book
    Filling fast
    Nov 16
    1 day course
    $550.00
    Click to book
    Filling fast
    Adelaide
    19 Young Street Adelaide SA 5000
    Aug 11
    1 day course
    $550.00
    Click to book
    Missed out
    Sep 16
    1 day course
    $550.00
    Click to book
    Filling fast
    Oct 8
    1 day course
    $550.00
    Click to book
    Filling fast
    Nov 16
    1 day course
    $550.00
    Click to book
    Filling fast
    Canberra
    54 Marcus Clarke Street Canberra ACT 2600
    Aug 11
    1 day course
    $550.00
    Click to book
    Last chance!
    Sep 16
    1 day course
    $550.00
    Click to book
    Filling fast
    Oct 8
    1 day course
    $550.00
    Click to book
    Filling fast
    Nov 16
    1 day course
    $550.00
    Click to book
    Filling fast
    Parramatta
    Suite 15, Level 2, 103 George Street Parramatta NSW 2150
    Aug 11
    1 day course
    $550.00
    Click to book
    Missed out
    Sep 16
    1 day course
    $550.00
    Click to book
    Filling fast
    Oct 8
    1 day course
    $550.00
    Click to book
    Filling fast
    Nov 16
    1 day course
    $550.00
    Click to book
    Filling fast
    *Tablet PC remains the asset of the employer paying for the course unless otherwise determined by the employer.
  • Communication Skills Training Course Reviews:

    Course content and facilitator very professional and relevant to our needs. Delivery was flexible to suit current business requirements.
    John Allison/Monkhouse Funeral Directors
    It was all very informative and very relevant to our line of work.
    Endeavour Foundation
    The most useful part of the course was the appeal to my staff members who are aged between 17-55. I really appreciated that Troy the trainer adapted the course to suit our needs. We will definitely look at booking future courses with PD training:)
    Bindarra Daycare
    Jill related to the group extremely well and delivered an interesting course content.
    A.H. Beard
    It was evident that the trainer had a lot of experience on the subject, was attentive and responded to questions in a clear and unbiased manner. If that is an indication of the other trainers than we will be in touch.
    ASP Ship Management
    Very happy with the training especially our Trainer Jack. Its great to have flexibility and understanding to the training schedules where we had an in-house Saturday training to suit our business needs. He made the training fun and productive. Will definitely recommend for others to use.
    Mariana Shipping
    Will recommend for any supervisor or team leader with in DHL.
    DHL Supply Chain
    Book was good to keep for reference about communicating with different personalities. Thanks :) Hey communication is a two way street... this is a course our entire workforce will be doing.
    Borehole Wireline
    It was very beneficial to find out the different personality types with in our team. Ann was a fantastic trainer and made the 3hrs very enjoyable.
    Your World Aged Care Services Australia Pty Ltd
    It was a knowledgeable session. I am glad I attended, as I found out about my personality style and that of others.
    Intelerad
    A very worthwhile and well structured study day which was tailored to our current challenges and needs we wish to address as a team and on a personal level.
    Intelerad
    One of the best training sessions I have attended.
    Contract Resources
    We have another class today, but this was the best training course I have ever attended.
    Offshore Marine Services
    Alex is a top trainer.
    Offshore Marine Services
    I thoroughly enjoyed the course and will take away a lot of useful ideas. Alexandra certainly knows her subject.
    Metcash/IGA
    The day was fully informative and material delivered in an excellent way.
    Metcash/IGA
    The course was great, one of the areas I would like to improve on in my role. So I found it very informative - Thank you.
    Metcash/IGA
    Julie was great. She was very keen to discuss our issues, but was very solutions driven and as a result we walked away with practical ways and new procedures to tackle any issues we have. This was terrific!
    Iceworks Design Pty Ltd
    Great trainer, very in tune with the group we have here.
    Iceworks Design Pty Ltd
    Learnt a lot! And had a really good time.
    Nak Hair
    Anne was very good. She was very quick to respond and was very relevant! she answered every question and the discussion was thorough but not boring. She is very smart and very good at her job.
    Fertility First
    Thanks to Anne I now think about how I communicate. Thanks Anne.
    Fertility First
    Brilliant Trainer.
    Fertility First
    It was informative... I think that the techniques definitely helped and you can out them into practise.
    A.H. Beard
    The interaction required with all of us attending the course was fun and brought out our thoughts on things that were relevant to us in the course. It was a great day Thank you!
    Corbett Homes
    Fantastic... Trainer was just amazing! Learnt a lot and am still aiming higher :) A big thank you!
    Corbett Homes
    Gail was amazing! Thank you for such a great training day.
    Corbett Homes
    Trainer was great. She was very knowledgeable and related all the material to our particular needs.
    H Tran Partners
    For me the course was valuable in learning more about how I communicate with others and providing me with the skills to be more assertive and express my view points to others. The day was fantastic, as it was focused on everyoneƆs own ideas of where they required support and extra resources to use. Our trainer was brilliant, she was a true professional when it came to listening to everyone and their own ideas of where they needed support, even the not so forthcoming ones. I really enjoyed the day, and took home some very valuable tools that I can use with colleagues, committee members and parents who access our service. I feel with time I can strengthen and develop my own assertiveness and skills for saying no and not feeling guilty later on for doing so.
    Eureka Community Kindergarten Association
    I particularly found the personality types useful.
    Eureka Community Kindergarten Association
    I thought the training was very beneficial and really enjoyed myself.
    Hyder Consulting
    Really good and engaging session.
    Hyder Consulting
    Scott was very enthusiastic. He is a great presenter and educator. Class was more enjoyable than expected.
    Hyder Consulting
    Excellent materials, superb delivery and great learning.
    Hyder Consulting
    Found that the trainer was very good and perceptive with the group. Thanks very much for a great and insightful day.
    Roadtek
    I thought this was an excellent exercise and I will definitely be recommending it to other workplaces.
    Roadtek
    Best Training ever delivered in my current workplace.
    Roadtek
    Useful in the fact that everyone from the same work area did the course so they can now relate with each other regarding the course contents. These types of courses done previously were done on an individual basis with people from other work areas within the department.
    Roadtek
    One of the better training sessions we have had here, Well done.
    Roadtek
    The information was real and relevant. It was delivered in a logical manner. I was able to keep up and understand all the content. And found myself wanting to learn more and look into further education.
    Sanity Entertainment
    The course was better than I thought it would be. It was great that the number of attendees was small.
    Royal Academy of Dance
    Very good training. I gained a lot from the trainer as well as the training itself thank you.
    Queensland Rail
    I found the whole day very interesting. I was jut great to be able to communicate with the educator to be able to feel free and comfortable to ask questions and for the educator to take the time to work with us. I would fully recommend this course to my work facility.
    Scalabrini Village Limited
    Fantastic, Anne was amazing and worked really well with the group. She was even willing to stay back after the session had finished to discuss specific questions and situations.
    Metcash
    Scott's delivery was clear, personalised and to the point. this made the content easy listening and just as easy to absorb. Great job Scott!!
    Capricorn Society
    Great course. I really enjoyed it and got a lot out of the course.
    Australian Broadcasting Corporation
    The contents of the course were relevant for me as I could use what I have learnt to apply it in my daily work.
    Ward Group of Companies
    I found the course to be very interesting and helpful. I liked the small group size and have learned a lot. I have already recommended the course to my colleagues and cannot speak highly enough of Anne. Many thanks!
    Chimu Adventures
    Great group of people. Emma was very patient with what, at times, became a counselling session for people to unload their angst from their work environment. food was great too! Venue and parking facilities where great, the voucher system for lunch worked well.
    Public Class Participants
    I thought the size of the group was very handy for the nature of this course. It made it easy to learn and also share experiences with the group.
    Cricket Australia
    Enjoyed the small group. Got more out of a small group than I would have from a larger one. Trainer was really good. Course was helpful, well-delivered and concise.
    Parliament of Victoria
    The session was exactly what I required and wanted.
    McArthur
    The training provided by Karen was very effective. The most interesting part of the training was the application of the Personal Style concepts and discussions.
    Defence - Latchford Barracks
    I found this course really helpful to understand how to deal with different ways to communicate to others. It also helped me understand the communication style that I use... I really enjoyed this course and have taken lots away from it.
    Defence - Latchford Barracks
Not exactly what you needed? Try other courses in the Personal Development Courses Category


Communication Skills Training
4.37 out of 5 from 476 responses
 
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Orgmenta logo
Pre-Class Activities | Always Available Courseware | On Demand Support

org' ment vt. sounds like augment

1. to make greater;

2. to increase impact

Beyond the classroom, the orgmenta app from pd training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

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