Learning that
People Remember
  • Public Class Dates
Click on a date below to book
Location Date 1 Date 2 Date 3 Date 4
Sydney
111 Harrington Street Sydney NSW 2000
Sydney Communication Skills Training in Sydney Feb 19
1 day course
$495.00
​ Click to book
Special Offer
Mar 23
1 day course
$550.00
​ Click to book
Filling fast
Apr 29
1 day course
$550.00
​ Click to book
Filling fast
May 15
1 day course
$550.00
​ Click to book
Filling fast
Melbourne
123 Queen Street Melbourne VIC 3000
Melbourne Communication Skills Training in Melbourne Feb 19
1 day course
$495.00
​ Click to book
Special Offer
Mar 23
1 day course
$550.00
​ Click to book
Filling fast
Apr 29
1 day course
$550.00
​ Click to book
Filling fast
May 15
1 day course
$550.00
​ Click to book
Filling fast
Brisbane
Level 3, 288 Edward Street Brisbane QLD 4000
Brisbane Communication Skills Training in Brisbane Feb 19
1 day course
$440.00
​ Click to book
Special Offer
Mar 23
1 day course
$550.00
​ Click to book
Filling fast
Apr 29
1 day course
$550.00
​ Click to book
Filling fast
May 15
1 day course
$550.00
​ Click to book
Filling fast
Perth
61 Kitchener Avenue Victoria Park WA 6100
Perth Communication Skills Training in Perth Feb 19
1 day course
$495.00
​ Click to book
Special Offer
Mar 23
1 day course
$550.00
​ Click to book
Filling fast
Apr 29
1 day course
$550.00
​ Click to book
Filling fast
May 15
1 day course
$550.00
​ Click to book
Filling fast
Adelaide
19 Young Street Adelaide SA 5000
Adelaide Communication Skills Training in Adelaide Feb 19
1 day course
$495.00
​ Click to book
Special Offer
Mar 23
1 day course
$550.00
​ Click to book
Filling fast
Apr 29
1 day course
$550.00
​ Click to book
Filling fast
May 15
1 day course
$550.00
​ Click to book
Filling fast
Canberra
54 Marcus Clarke Street Canberra ACT 2600
Canberra Communication Skills Training in Canberra Feb 19
1 day course
$495.00
​ Click to book
Special Offer
Mar 23
1 day course
$550.00
​ Click to book
Filling fast
Apr 29
1 day course
$550.00
​ Click to book
Filling fast
May 15
1 day course
$550.00
​ Click to book
Filling fast
Parramatta
103 George Street Parramatta NSW 2150
Parramatta Communication Skills Training in Parramatta Feb 19
1 day course
$495.00
​ Click to book
Special Offer
Mar 23
1 day course
$550.00
​ Click to book
Filling fast
Apr 29
1 day course
$550.00
​ Click to book
Filling fast
May 15
1 day course
$550.00
​ Click to book
Filling fast
*Android Tablet remains the asset of the employer paying for the course unless otherwise determined by the employer.
  • Course Description

Master the fundamentals of effective communication in this practical, engaging course. Discover how personality types influence communication, what your communication preferences are and how to recognise the preferences of others.

Whether you want to improve your workplace or personal relationships, you’ll learn strategies for communicating effectively and overcoming common barriers. You will practice listening, speaking and enquiry skills, and explore the importance of body language. This course also teaches you how to adjust your communication approach so your message is well received by others. If you have ever wondered how to communicate with more clarity and impact, in any of your relationships, this course is for you.

This professional development course is available throughout Australia, including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra and Parramatta.

Click the Public Class tab below to view the course schedule, or click In-House Training to request a quote for group training at your preferred location.  


    • Learning Outcomes
    • In this course, participants will:

      • Gain insight into their personality type and communication preferences, using our proprietary profiling tool
      • Learn to recognise other people's personality types and communication preferences
      • Learn to adjust your own communication approach based on need and situation
      • Understand barriers to effective communication and how to overcome them
      • Learn how to effectively utilise tone
      • Master the S.T.A.R. method for speaking on the spot
      • Learn to use body language appropriately
      • Learn to listen actively and effectively
      • Gain insight into asking open questions
      • Become a more effective communicator through the use and application of practical tools
  • Choose this course because you receive:

    • Skills you can use immediately
    • Training that's fun and keeps you involved
    • A course Tailored to you - no boring bits
    • Learning you remember and use.You receive reinforcement and support you can access anywhere any time on any device to help you remember and apply what you learned in class

 
  • Course Outline
  • Communication Skills Training Course - Lesson 1
    Getting to know yourself - CHOIce
    • What is your personality type?
    • What are your communication preferences?
    • What are your communication tendencies?
    Communication Skills Training Course - Lesson 2
    Understanding others - CHOIce
    • What other personality types are out there?
    • What are their communication preferences?
    • What are their communication tendencies?
    Communication Skills Training Course - Lesson 3
    Making allowance for others CHOIce and circumstance
    • Consider your approach:
      • What is the receiver's CHOIce?
      • What type of message are you delivering?
      • Is sensitivity, personal touch, speed,
        evidence, privacy or public
        acknowledgement most important?
    • Develop strategies for future application
    Communication Skills Training Course - Lesson 4
    Understanding Communication Barriers
    • An Overview of Common Barriers
    • Language Barriers
    • Cultural Barriers
    • Differences in Time and Place
    Communication Skills Training Course - Lesson 5
    Paraverbal Communication Skills
    • The Power of Pitch
    • The Truth about Tone
    • The Strength of Speed
    Communication Skills Training Course - Lesson 6
    Non-Verbal Communication
    • Understanding the Mehrabian Study
    • All About Body Language
    • Interpreting Gestures
    Communication Skills Training Course - Lesson 7
    Speaking Like a S.T.A.R.
    • S = Situation
    • T = Task
    • A = Action
    • R = Result
    • Summary
    Communication Skills Training Course - Lesson 8
    Active Listening Skills
    • Seven Ways to Listen Better Today
    • Understanding Active Listening
    • Sending Good Signals to Others
    Communication Skills Training Course - Lesson 9
    Asking Good Questions
    • Open Questions
    • Closed Questions
    • Probing Questions
    Communication Skills Training Course - Lesson 10
    Appreciative Inquiry
    • The Purpose of AI
    • The Four Stages
    • Examples and Case Studies
    Communication Skills Training Course - Lesson 11
    Mastering the Art of Conversation
    • Level One: Discussing General Topics
    • Level Two: Sharing Ideas and Perspectives
    • Level Three: Sharing Personal Experiences
    • Our Top Networking Tips
    Communication Skills Training Course - Lesson 12
    Conversational Psychology
    • Understanding Precipitating Factors
    • Establishing Common Ground
    • Using “I” Messages
 
  • We’ll go above and beyond to make sure the
    training exceeds your expectations.
    When you book with us, everything is done for you
    take a look at our success guide here

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