Communication Skills Training Course

The ability to communicate effectively can have a profound effect on your personal and professional life. Development of specific communication skills is essential to initiate, control and successfully complete a face-to-face discussion.

The pdtraining Communication Skills Training Course provides practical, effective tools to enable clear and effective communication in all aspects of both your personal and work-related relationships.

This engaging and highly practical training course is now available throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth.

Please click on the Public Class tab below to view our Communication Skills course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Learning Outcomes
Course Outline
In-House
Training
Public Class
eLearning
  • Learning Outcomes - Communication Skills Training Course

    In this course, participants will:

    • Gain insight into their personality type and communication preferences, using our proprietary profiling tool
    • Learn to recognise other people's personality types and communication preferences
    • Learn to adjust your own communication approach based on need and situation
    • Understand barriers to effective communication and how to overcome them
    • Learn how to effectively utilise tone
    • Master the S.T.A.R. method for speaking on the spot
    • Learn to use body language appropriately
    • Learn to listen actively and effectively
    • Gain insight into asking open questions
    • Become a more effective communicator through the use and application of practical tools
    Duration: 1 day course

    Inclusions:


    Top Trainer

    Certificate

    Takeaway Android
    Tablet (or BYOD)

    Tailored Training

    Reinforcement

    Lunch &
    Refreshments

    Your-course-tailored-to-you
    Your course, tailored to you.
    Watch the video below to see
    how we tailor each course to
    each person.



    Tailored Training and reinforcement the way you like it - see the difference for yourself.

    divider

    *Tablet PC remains the asset of the employer paying for the course unless otherwise determined by the employer.
    pdtraining gives Android Tablet
    Learn how our Connected Classroom helps us tailor the course to you, and provides you with better reinforcement and support to implement what you learned in class.
    Learn more here
    home-of-the-connected-classroom tailored-training-logo World-Leading-Reinforcement-Framework





  • Course Outline - Communication Skills Training Course

    Download Communication Skills Training Course Outline

    Foreword:

    This communications training course helps people communicate appropriately and clearly in all situations. This is a great course for everyone as the benefits can have a positive effect on every aspect of life. Learn to understand how you communicate, how others communicate and how to adjust to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences and overcoming communication barriers.
     
    This interpersonal communication course will ensure your colleagues receive your message clearly and improve your workplace relationships in general. If you have never completed a communications course of this type you are missing out on understanding fundamental concepts that will have a profound effect on your life and success in the workplace.
    Communication Skills Training Course - Lesson 1
    Getting to know yourself - CHOIce
    • What is your personality type?
    • What are your communication preferences?
    • What are your communication tendencies?
    Communication Skills Training Course - Lesson 2
    Understanding others - CHOIce
    • What other personality types are out there?
    • What are their communication preferences?
    • What are their communication tendencies?
    Communication Skills Training Course - Lesson 3
    Making allowance for others CHOIce and circumstance
    • Consider your approach:
      • What is the receiver's CHOIce?
      • What type of message are you delivering?
      • Is sensitivity, personal touch, speed,
        evidence, privacy or public
        acknowledgement most important?
    • Develop strategies for future application
    Communication Skills Training Course - Lesson 4
    Understanding Communication Barriers
    • An Overview of Common Barriers
    • Language Barriers
    • Cultural Barriers
    • Differences in Time and Place
    Communication Skills Training Course - Lesson 5
    Paraverbal Communication Skills
    • The Power of Pitch
    • The Truth about Tone
    • The Strength of Speed
    Communication Skills Training Course - Lesson 6
    Non-Verbal Communication
    • Understanding the Mehrabian Study
    • All About Body Language
    • Interpreting Gestures
    Communication Skills Training Course - Lesson 7
    Speaking Like a S.T.A.R.
    • S = Situation
    • T = Task
    • A = Action
    • R = Result
    • Summary
    Communication Skills Training Course - Lesson 8
    Active Listening Skills
    • Seven Ways to Listen Better Today
    • Understanding Active Listening
    • Sending Good Signals to Others
    Communication Skills Training Course - Lesson 9
    Asking Good Questions
    • Open Questions
    • Closed Questions
    • Probing Questions
    Communication Skills Training Course - Lesson 10
    Appreciative Inquiry
    • The Purpose of AI
    • The Four Stages
    • Examples and Case Studies
    Communication Skills Training Course - Lesson 11
    Mastering the Art of Conversation
    • Level One: Discussing General Topics
    • Level Two: Sharing Ideas and Perspectives
    • Level Three: Sharing Personal Experiences
    • Our Top Networking Tips
    Communication Skills Training Course - Lesson 12
    Conversational Psychology
    • Understanding Precipitating Factors
    • Establishing Common Ground
    • Using “I” Messages

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • tailored to your team at no extra cost
    • cost effective - great group pricing
    • you choose the day, duration, place and time
    • flexible length - sessions as short as 1-hour
    • greatest impact in the shortest time
    • great team building opportunity
    • more convenient, people don't need to go off-site
    • World's leading reinforcement system

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator

    These 60-90 minute sessions are highly motivating and thought provoking

    3-hour Power Sessions
    3 hour power session

    3-hour power sessions are targeted and flexible around your operational needs.

    Full-day training
    full day training

    Full day courses delivered with a strong focus on activities and participation.No death by PowerPoint here!

    Conferences
    Conferences

    We can run workshops or provide keynote speakers. Let us provide the hi-light of your conference.


    Empower Your Team with Training and Reinforcement Tailored to their needs
    See how our connected classroom empowers learners and can create lasting change

    The Connected Classroom -
    training focussed on your outcomes

    See how our processes empower you and your team:

    • More tailored to you and your teams needs
    • Provides reinforcement to embed the learning - on demand
    • Reflects best practice - view our success guide here
    • And it saves about 500,000 pieces of paper each year!
    pdtraining gives Android Tablet
    Managers prefer pd training because:
    • They see immediate impacts back at work

      The course is tailored to their goals - and the needs of the participants. The trainer consults with the manager before each class, and tailors the course based on the goals of the manager AND the participants.

    tailored-training
    pdtraining-experiential-learning
    • Great feedback!
      They get great feedback, and their staff get skills they can use right away

      The training is full of activities to make the day fun, and reinforce the concepts People learn more and give great feedback.

    • A fresh and effective training experience

      The connected classroom experience is not only 'cool' it is a richer learning experience. The connected classroom gives training initiatives 'a buzz' and achieves better outcomes.
      We use tablets in class - BYOD or we can provide them at 1/2 retail price.

    pdtraining-home-of-connected-classroom
    pdtraining-World-Leading-Reinforcement-Framework-transparent
    • Reinforcement

      The training tends to 'stick' because of the always available reinforcement on mobile devices that is accommodates individual preferences. Participants receive ongoing reinforcement and support suitable for all learner types and job roles. It's a world class mobile enabled reinforcement framework.

    • Training Management App

      Costing, planning, administering and reporting on training is easier and faster than ever before. The Training Management Centre takes training administration to the cloud, and improves reporting and transparency like never before. Available online Windows, Apple iOS and Android.

    pdtraining-training-management-centre
  • Public Class Dates for Communication Skills Training Course

    Details:

    • Time: 9:00 AM - 4:30 PM
    • Small classes, average 5 people, max 16
    • Click a date below to book
    • Pay on Invoice or by Credit Card
    • 10.1 Android Tablet included or BYOD
    • To BYOD type BYOD in the discount code field (save $100)

    Questions:

    Inclusions:


    Top Trainer

    Certificate

    Takeaway Android
    Tablet (or BYOD)

    Tailored Training

    Reinforcement

    Lunch &
    Refreshments
    Location Date 1 Date 2 Date 3 Date 4
    Sydney
    111 Harrington Street Sydney NSW 2000

    Top Trainer

    Reinforcement
    Jul 25
    1 day course
    $660 Click to book
    Missed out
    Aug 18
    1 day course
    $660 Click to book
    Filling fast
    Sep 15
    1 day course
    $660 Click to book
    Filling fast
    Oct 16
    1 day course
    $660 Click to book
    Filling fast
    Melbourne
    123 Queen Street Melbourne VIC 3000

    Top Trainer

    Reinforcement
    Jul 25
    1 day course
    $660 Click to book
    Last chance!
    Aug 18
    1 day course
    $660 Click to book
    Filling fast
    Sep 15
    1 day course
    $660 Click to book
    Filling fast
    Oct 16
    1 day course
    $660 Click to book
    Filling fast
    Brisbane
    121 Newmarket Road Windsor QLD 4030

    Top Trainer

    Reinforcement
    Jul 25
    1 day course
    $660 Click to book
    Last chance!
    Aug 18
    1 day course
    $660 Click to book
    Filling fast
    Sep 15
    1 day course
    $660 Click to book
    Filling fast
    Oct 16
    1 day course
    $660 Click to book
    Filling fast
    Perth
    61 Kitchener Avenue Victoria Park WA 6100

    Top Trainer

    Reinforcement
    Jul 25
    1 day course
    $660 Click to book
    Missed out
    Aug 18
    1 day course
    $660 Click to book
    Filling fast
    Sep 15
    1 day course
    $660 Click to book
    Filling fast
    Oct 16
    1 day course
    $660 Click to book
    Filling fast
    Adelaide
    19 Young Street Adelaide SA 5000

    Top Trainer

    Reinforcement
    Jul 25
    1 day course
    $660 Click to book
    Missed out
    Aug 18
    1 day course
    $660 Click to book
    Filling fast
    Sep 15
    1 day course
    $660 Click to book
    Filling fast
    Oct 16
    1 day course
    $660 Click to book
    Filling fast
    Canberra
    54 Marcus Clarke Street Canberra ACT 2600

    Top Trainer

    Reinforcement
    Jul 25
    1 day course
    $660 Click to book
    Missed out
    Aug 18
    1 day course
    $660 Click to book
    Filling fast
    Sep 15
    1 day course
    $660 Click to book
    Filling fast
    Oct 16
    1 day course
    $660 Click to book
    Filling fast
    Parramatta
    103 George Street Parramatta NSW 2150

    Top Trainer

    Reinforcement
    Jul 25
    1 day course
    $660 Click to book
    Last chance!
    Aug 18
    1 day course
    $660 Click to book
    Filling fast
    Sep 15
    1 day course
    $660 Click to book
    Filling fast
    Oct 16
    1 day course
    $660 Click to book
    Filling fast
    The HIVE Online
    The Cloud

    Top Trainer

    Reinforcement
    Jul 25
    1 day course
    $660 Click to book
    Missed out
    Aug 18
    1 day course
    $660 Click to book
    Filling fast
    Sep 15
    1 day course
    $660 Click to book
    Filling fast
    Oct 16
    1 day course
    $660 Click to book
    Filling fast
    *Tablet PC remains the asset of the employer paying for the course unless otherwise determined by the employer.


    The Connected Classroom -
    it's training focussed on your outcomes

    See how our learning experience incorporating tablets is:

    • More tailored to you
    • A better more engaging and interactive course
    • Provides reinforcement they way you want it, when you want it
    • And it saves about 500,000 pieces of paper each year!
    pdtraining gives Android Tablet



    Participants prefer pdtraining because:


    tailored-training
    • The course is more tailored to their needs

      Each person tells the trainer about their learning needs before class - so they get more out of the day.

    • The training is full of activities to make the day fun, and reinforce the concepts

      We deliver tailored experiential training.

    pdtraining-experiential-learning
    pdtraining-home-of-connected-classroom
    • Richer Learning experience the simple technology used in class adds a new interactive dimension to the experience

      The connected classroom environment has limitless opportunities for additional interactivity, activities and rich media content.

    • Reinforcement and support to implement lessons from class the way THEY like it

      The support and reinforcement is world class and empowers people to apply what they learnt for real and lasting change.

    pdtraining-World-Leading-Reinforcement-Framework-transparent
    pdtraining social learning logo
    Stay connected
    with your peers
    eLearning-included
    eLearning
    included
    retake-the-course-for-free
    Re-take the
    course for free
    quick-reference-guide
    Quick
    Reference
    Guide
    Courseware-and-classnotes
    Courseware
    & class notes
    specialty-pdtraining-forum-linkedin
    Specialty
    pdtraining forum


    Training Booster Subscription
    Training Booster
    Subscription
    Training Booster Subscription
    Help Desk
    pdtraining-business-video-collection
    pdtraining
    business
    video collections

    All available when you need it in the palm of your hand....

    • How do we acheive all that?
    • We make it really simple and easy - it’s technology empowering instructor-led training like never before.
    • We call it the i-pecc model, incorporating the connected classroom.
    question icon If you are going to take time out of work, and pay for a course, would you prefer to receive John or Jenny’s experience?



  • eLEARNING

    eLearning with a tablet
    Communication Skills Training Course

    We offer a comprehensive range of Communication Skills Training Course eLearning courses.


    Your eLearning options:

    Choose to learn in the way that best suits your needs.


    eLearning

    • Select one or more individual units/topics and learn exactly what you need - when you need it

    eLearning + Credit toward a Qualification (eLearning + c)

    • Content, Assessment and trainer support, and Certificate of Competency (when successfully completed)
    • Select one or more individual Units of study, then complete and submit assessments, upon sign-off receive national recognition
    • This package includes ongoing trainer support by email, competency assessment and issuing a Certificate of Competency
    • Competency Assessment and Certification issued by LMIT (Line Management Institute of Training Australia) RTO 31966

    Qualification - complete an entire Certificate/Diploma level qualification online (QUAL)

    • Content, Assessment and trainer support, and Certificate of Competency (when successfully completed)
    • Select an entire Qualification, then complete and submit assessments, upon sign-off receive national recognition
    • This package includes ongoing trainer support by email, competency assessment and issuing a Certificate of Competency
    • Competency Assessment and Certification issued by LMIT (Line Management Institute of Training Australia) RTO 31966

    Communication Skills Training Course Units available by eLearning:

    Unit Code Unit Name eLearning only eLearning + Credit
    BSBCMM101A Apply basic communication skills $56.10  Enrol Now! $252.45  Enrol Now!
    BSBCMM201A Communicate in the workplace $56.10  Enrol Now! $252.45  Enrol Now!
    BSBCMM402A Implement effective communication strategies $56.10  Enrol Now! $252.45  Enrol Now!
    BSBCMM501A Develop and nurture relationships $56.10  Enrol Now! $252.45  Enrol Now!



    Qualifications:   (Any credits earned in the above units will contribute to the following qualifications)
    No data was returned.

    Assessment and Qualifications will be issued by LMIT RTO #31966.

Communication Skills Training Course Reviews:

Course content and facilitator very professional and relevant to our needs. Delivery was flexible to suit current business requirements.
John Allison/Monkhouse Funeral Directors
It was all very informative and very relevant to our line of work.
Endeavour Foundation
The most useful part of the course was the appeal to my staff members who are aged between 17-55. I really appreciated that Troy the trainer adapted the course to suit our needs. We will definitely look at booking future courses with PD training:)
Bindarra Daycare
Jill related to the group extremely well and delivered an interesting course content.
A.H. Beard
It was evident that the trainer had a lot of experience on the subject, was attentive and responded to questions in a clear and unbiased manner. If that is an indication of the other trainers than we will be in touch.
ASP Ship Management
Very happy with the training especially our Trainer Jack. Its great to have flexibility and understanding to the training schedules where we had an in-house Saturday training to suit our business needs. He made the training fun and productive. Will definitely recommend for others to use.
Mariana Shipping
Will recommend for any supervisor or team leader with in DHL.
DHL Supply Chain
Book was good to keep for reference about communicating with different personalities. Thanks :) Hey communication is a two way street... this is a course our entire workforce will be doing.
Borehole Wireline
It was very beneficial to find out the different personality types with in our team. Ann was a fantastic trainer and made the 3hrs very enjoyable.
Your World Aged Care Services Australia Pty Ltd
It was a knowledgeable session. I am glad I attended, as I found out about my personality style and that of others.
Intelerad
A very worthwhile and well structured study day which was tailored to our current challenges and needs we wish to address as a team and on a personal level.
Intelerad
One of the best training sessions I have attended.
Contract Resources
We have another class today, but this was the best training course I have ever attended.
Offshore Marine Services
Alex is a top trainer.
Offshore Marine Services
I thoroughly enjoyed the course and will take away a lot of useful ideas. Alexandra certainly knows her subject.
Metcash/IGA
The day was fully informative and material delivered in an excellent way.
Metcash/IGA
The course was great, one of the areas I would like to improve on in my role. So I found it very informative - Thank you.
Metcash/IGA
Julie was great. She was very keen to discuss our issues, but was very solutions driven and as a result we walked away with practical ways and new procedures to tackle any issues we have. This was terrific!
Iceworks Design Pty Ltd
Great trainer, very in tune with the group we have here.
Iceworks Design Pty Ltd
Learnt a lot! And had a really good time.
Nak Hair
Anne was very good. She was very quick to respond and was very relevant! she answered every question and the discussion was thorough but not boring. She is very smart and very good at her job.
Fertility First
Thanks to Anne I now think about how I communicate. Thanks Anne.
Fertility First
Brilliant Trainer.
Fertility First
It was informative... I think that the techniques definitely helped and you can out them into practise.
A.H. Beard
The interaction required with all of us attending the course was fun and brought out our thoughts on things that were relevant to us in the course. It was a great day Thank you!
Corbett Homes
Fantastic... Trainer was just amazing! Learnt a lot and am still aiming higher :) A big thank you!
Corbett Homes
Gail was amazing! Thank you for such a great training day.
Corbett Homes
Trainer was great. She was very knowledgeable and related all the material to our particular needs.
H Tran Partners
For me the course was valuable in learning more about how I communicate with others and providing me with the skills to be more assertive and express my view points to others. The day was fantastic, as it was focused on everyoneÆs own ideas of where they required support and extra resources to use. Our trainer was brilliant, she was a true professional when it came to listening to everyone and their own ideas of where they needed support, even the not so forthcoming ones. I really enjoyed the day, and took home some very valuable tools that I can use with colleagues, committee members and parents who access our service. I feel with time I can strengthen and develop my own assertiveness and skills for saying no and not feeling guilty later on for doing so.
Eureka Community Kindergarten Association
I particularly found the personality types useful.
Eureka Community Kindergarten Association
I thought the training was very beneficial and really enjoyed myself.
Hyder Consulting
Really good and engaging session.
Hyder Consulting
Scott was very enthusiastic. He is a great presenter and educator. Class was more enjoyable than expected.
Hyder Consulting
Excellent materials, superb delivery and great learning.
Hyder Consulting
Found that the trainer was very good and perceptive with the group. Thanks very much for a great and insightful day.
Roadtek
I thought this was an excellent exercise and I will definitely be recommending it to other workplaces.
Roadtek
Best Training ever delivered in my current workplace.
Roadtek
Useful in the fact that everyone from the same work area did the course so they can now relate with each other regarding the course contents. These types of courses done previously were done on an individual basis with people from other work areas within the department.
Roadtek
One of the better training sessions we have had here, Well done.
Roadtek
The information was real and relevant. It was delivered in a logical manner. I was able to keep up and understand all the content. And found myself wanting to learn more and look into further education.
Sanity Entertainment
The course was better than I thought it would be. It was great that the number of attendees was small.
Royal Academy of Dance
Very good training. I gained a lot from the trainer as well as the training itself thank you.
Queensland Rail
I found the whole day very interesting. I was jut great to be able to communicate with the educator to be able to feel free and comfortable to ask questions and for the educator to take the time to work with us. I would fully recommend this course to my work facility.
Scalabrini Village Limited
Fantastic, Anne was amazing and worked really well with the group. She was even willing to stay back after the session had finished to discuss specific questions and situations.
Metcash
Scott's delivery was clear, personalised and to the point. this made the content easy listening and just as easy to absorb. Great job Scott!!
Capricorn Society
Great course. I really enjoyed it and got a lot out of the course.
Australian Broadcasting Corporation
The contents of the course were relevant for me as I could use what I have learnt to apply it in my daily work.
Ward Group of Companies
I found the course to be very interesting and helpful. I liked the small group size and have learned a lot. I have already recommended the course to my colleagues and cannot speak highly enough of Anne. Many thanks!
Chimu Adventures
Great group of people. Emma was very patient with what, at times, became a counselling session for people to unload their angst from their work environment. food was great too! Venue and parking facilities where great, the voucher system for lunch worked well.
Public Class Participants
Not exactly what you needed? Try other courses in the Personal Development Courses Category

Tailored Training

Whether you are joining into one of our public classes, or we are coming onsite to deliver a course for your staff our trainer will always tailor the activities to be specific to the needs of the people in the room on the day.

Our goal is to ensure the activities during the course are directly applicable to your workplace so you can put what you learn into practice the very next day.

View 100's of other people's feedback to see if we are 'all talk' - or the 'real deal'

View feedback here ×

Experiential Learning

We all learn best by getting some background information, being shown an example or two, and then getting in and 'giving it a go'.

Our trainers run our courses in a very practical and handson way so you will learn by participating all day.

You'll be trying activities, discussing, collaborating and testing ideas out all day. So by the time you have finished the course you'll have some great approaches and ideas to implement straight after the course.

If you are looking for someone to read out a PowerPoint presentation all day, you are looking in the wrong place. If you want to really learn something you have come to the right place!

View 100's of other people's feedback to see if we are 'all talk' - or the 'real deal'.

View feedback here ×
shadow

Call now to speak with a friendly consultant

1300 121 400


Follow us: