Retail sales representative is the most common job position in Australia with over 556,400 retail sales workers in the country.[i] A sales representative or a retail sales associate is a viable position for just about anybody since it doesn’t require specialised knowledge. However, to excel in this career you need to master certain skills.
Monster.com, a popular employment website includes skills such as customer service, tech savvy, communication skills, maths and generating sales as essential skills needed for the position.[ii] Below is a list of the top 10 skills that can help master retail sales customer service.
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From greeting to closing, conduct a sale like a pro
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Speak clearly, confidently and persuasively to create a great impression on the customer
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Know how to persuade a customer to overcome sales objections
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Use positive and friendly body language to make the customer feel at ease
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Understand customer behaviour and gain the ability to deal with negative situations
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Listen actively to determine customer needs quickly and accurately
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Avoid assumptions, notice non-verbal cues and listen actively |
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Have basic knowledge of computers and applications that you may use at work
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Use scheduling, storing and disposal systems to manage inventory, etc.
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Make use of FISH! customer service practices to serve customers joyfully
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Sources
[i] http://www.news.com.au/finance/small-business/whats-the-most-common-job-in-australia/news-story/f3a92689e768ccf7dfd13c1cdb216e60
[ii] https://www.monster.com/career-advice/article/25-keywords-retail-sales-associates-need-on-their-resume