Establishing Your Attitude: Customer Service Training in Brisbane, Sydney, Melbourne

To some, customer service means going beyond what’s expected of you and having a positive attitude while for others it means adding value and integrity to every interaction. To excel in serving customers, consider using Customer Service Training Course delivered by pdtraining in Brisbane, Sydney, Melbourne and many other cities in Australia. The greatest discovery of …

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How to Listen Actively: Active Listening Training in Sydney, Melbourne, Adelaide

So what exactly is active listening and how can you use it to improve communication across your organisation? If you are considering training in active listening, consider using Active Listening Training Course offered by pdtraining in Sydney, Melbourne, Adelaide and other cities in Australia. Do they engage in other activities while you’re trying to have …

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Understanding Lean and Six Sigma: Introduction Training in Brisbane, Sydney, Perth

If you are in involved with manufacturing or process managemen, you must have heard of Lean and Six Sigma. To gain essential knowledge and skills in Lean Six Sigma, consider using Lean Six Sigma Introduction Training Course delivered by pdtraining in Brisbane, Sydney, Perth and other cities in Australia. Let us first understand what we …

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How to Write Meeting Agendas: Business Writing Skills Training in Brisbane

Time is a precious commodity in business; you cannot afford to have discussions in meetings go all over the place. To develop the ability to write business documents brilliantly, consider participating in Business Writing Training Course offered by pdtraining in Brisbane and many other cities in Australia. Agendas are an integral part in keeping meetings focused, …

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How to Use Body Language – Training in Sydney, Parramatta, Melbourne

Body language is a very broad term that simply means the way in which our body speaks to others. To understand and control body language, consider using Body Language Training Course offered by pdtraining in Sydney, Parramatta, Melbourne and other cities in Australia. The way that we are standing or sitting for example can give insight into …

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What is Non-Verbal Communication? Skills Training in Melbourne, Adelaide, Perth

Non-verbal communication is a sub-set of any two-way communicating between people.  To gain new, important skills in communication, consider using Communication Skills Training Course offered by pdtraining in Melbourne, Adelaide, Perth and other cities in Australia. Humans and primates are especially fond of delivering non-verbal forms of expression even though it often happens in humans without our …

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What Are Paraverbal Skills? – Communication Training Course in Sydney, Melbourne

Have you ever heard the saying, “It’s not what you say, it’s how you say it”? It’s true! To gain new skills to master communication, consider using Communication Skills Training Course offered by pdtraining in Sydney, Melbourne and other cities in Australia. Many attempts to communicate are nullified by saying too much. Robert Greenleaf Try saying …

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Managing Difficult Conversations in the Workplace: Training in Sydney, Canberra, Perth

Most of us do not train ourselves in communication, which many times lead to situations where we find ourselves lacking in our ability to communicate. If you are looking to develop the ability to communication expertly, consider participating in Managing Difficult Conversations Training Course offered by pdtraining in Sydney, Canberra, Perth and other cities in …

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Developing Communication Skills: Training Course in Melbourne, Sydney, Brisbane

The more elaborate our means of communication, the less we communicate. – Joseph Priestley If you are looking to improve your communication skills, consider participating in Communication Skills Training Course offered by pdtraining in Sydney, Melbourne, Brisbane, and other cities in Australia. When we say the word, “communication,” what do you think of?  Many people …

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De-Clutter and Get Organised: Time Management Training in Melbourne, Adelaide, Canberra

For effective time management, it is important to remove office clutter and get organised so that your work flow is more consistent and productive. If you are looking to learn how to manage time, consider using Time Management Training Course offered by pdtraining in Melbourne, Adelaide, Canberra, and other cities in Australia. It is so …

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Time Management Training Brisbane – 9 Ways to Stop Procrastinating

One of the things we focus on in our time management training courses in Brisbane is the issue of procrastination. Often we find that procrastination is the result of poor planning and even poorer implementation.  Identifying specific tasks and allocating when these tasks should be completed is critical in stopping yourself from procrastinating. Your ability …

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What is Customer Service? – Customer Service Training Course in Brisbane

Customer service is defined as “any action you take to ensure that a customer is pleased with the transaction on a long-term basis”. To become skilled in providing customer service, participate in Customer Service Training Course delivered by pdtraining in Brisbane and many other cities in Australia. This includes “after sales service”, which entails ensuring …

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