Emotional Intelligence involves being sensitive to other people’s feelings and responding to them in a positive manner.

To develop good relationships at work with everyone, you may learn the skills at the Emotional Intelligence Training Course offered by pdtraining in Adelaide and other cities in Australia.

At work, there are tasks to be completed, deadlines approaching and difficult customers/colleagues/superiors to be handled. It can sometimes lead people to lose their cool or take things out on others. Even if others do not have a developed EQ and it is only you who uses it, you can still gain the benefits that come with it, which are:

• Controlled reactions
• Ability to listen patiently in conflicts
• Ability to judge rationally, even in emotional situations
• Handle stress better
• Develop empathy
• Transform negativity into positivity

Through emotional intelligence, you can alter your reaction to situations. Many times, we cannot change a situation that is impacting us negatively. By altering our reaction, however, we can prevent a bad situation from becoming worse. Developing emotional intelligence also helps in reducing stress and negativity that come with difficult situations and people.

Handling Relationships with Difficult People

To effectively use emotional intelligence at work, you must first understand how you react to adversity. It may be a colleague that irritates you or thinks ill of you, a harsh boss, or customers that behave badly. Whatever the situation is that you must face, you must read your reaction. Do you get upset just seeing your colleague? How do you feel when you are approached by a person you do not like? What does he/she say that makes you angry? By studying your reactions, you can control them.

Whenever a difficult person approaches you, begin to read your reaction. When you recognise your initial negative feeling, try to convert it into a positive feeling or curb it by thinking objectively. Either of the two methods will help you to deal with the problem in a much more controlled manner.

Altering your own reactions by studying them is a good method to maintain cordial relationships, even with people who you do not get along with. Do not expect yourself to be friends with them; it is good enough to have a formal and polite relationship.

Making the Most of the Best People

To establish and maintain good relationships with the best people, you can use emotional intelligence to develop empathy and react responsibly. Empathy is important to understand the reason behind a communication that you do not approve of or behaviour that you think is inappropriate. Remind yourself that even the best of people have weaknesses, just like you, and they may sometimes say or do something that you do not think appropriate.

Instead of judging them, it is better to see the reason behind their behaviour. Is it stress? Is there something that is offending them? When was the last time you saw the person behave in such a way? Do not feel guilty for triggering the negativity and try to use positive feedback (praise works wonderfully well with everybody) to let them gain back their good mood.

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Pdtraining delivers 1000’s of professional development courses each year in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth, so you can be assured your training will be delivered by a qualified and experienced trainer.

All public Emotional Intelligence Training courses include am/pm tea, lunch, printed courseware and a certificate of completion.  Customised courses are available upon request so please contact pdtraining on 1300 121 400 to learn more.