According to a study by McKinsey, “70% of the buying experiences are based on how the customer feels they are being treated.”[i] People buy from companies that really cares for their purchase. A vital factor in expanding customer base and customer retention, organisations are fast recognising this fact. According to a Walker study, by the […]
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Top 10 Skills for Outstanding Customer Service – Australia
Harvard psychologist Richard Hackman, a preeminent scholar of team effectiveness believes that a team’s design is the most vital factor in building winning teams. “Get the design right, the theory says, and the performance will take care of itself.”[i] To have a good design, you need “clear goals, well-designed tasks that are conducive to teamwork, […]
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Top 10 Skills for Building Winning Teams – Australia
Low self-confidence impacts both our personal and professional life. In several studies conducted between 2005 and 2007, University of Florida professor Timothy Judge found that people with high core self evaluations or positive self-concepts had increased levels of job satisfaction, better job performance, higher income, higher work motivation, and reduced stress and burnout.[i] That converts […]
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Top 10 Skills for Building Assertiveness & Self Confidence – Australia
As many as 80% of today’s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i] Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome […]
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Top 10 Professional Telephone Skills – Australia
According to LinkedIn, core competencies required for a facilitator include communication, active listening, developing synergy, and asking questions.[i] Along with that, interpersonal skills and value for diversity are also important qualities in facilitators, the British Council believes.[ii] Using these skills, a facilitator can create an environment where learning is fun and spontaneous for all. […]
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Top 10 Power Skills for Mastering Facilitation – Australia
Emotional Intelligence can be the cause of success or failure in your job. TalentSmart tested emotional intelligence alongside 33 other important workplace skills, and found that emotional intelligence is the strongest predictor of performance responsible for 58% of job performance.[i] They also found that 90% of top performers have high EQ and that they […]
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Top 10 Skills for Building Emotional Intelligence – Australia
Many times, projects suffer in quality due to lack of time, not lack of skills. If you are a manager, executive or a startup leader, time management becomes even more of a challenge: You have to juggle both your team’s needs and your own, says Recruiter.com, a leading employment platform.[i] If time is a big […]
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Top 10 Skills in Time Management for Complex Tasks – Australia
On an average, office employees waste 40% of their time in office, says the Wall Street Journal,[i] and it costs companies over $100 billion a year.[ii] Though time wasting is not done purposely and is often the result of poor management, an employee can keep up their professional growth in any kind of work environment. […]
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Top 10 Skills in Time Management for the Modern Individual – Australia
Many times, projects suffer in quality due to lack of time, not lack of skills. If you are a manager, executive or a startup leader, time management becomes even more of a challenge: You have to juggle both your team’s needs and your own, says Recruiter.com, a leading employment platform.[i] If time is a big […]
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Top 10 Skills in Time Management for Complex Tasks – Australia
On an average, office employees waste 40% of their time in office, says the Wall Street Journal,[i] and it costs companies over $100 billion a year.[ii] Though time wasting is not done purposely and is often the result of poor management, an employee can keep up their professional growth in any kind of work environment. […]
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Top 10 Skills in Time Management – Australia
Supervising staff requires certain key skills, which we focus on in our newly re-developed Signature Series Training Course; Supervising Others. This popular course developed and delivered by PD Training (PDT) is designed to provide both new and experienced supervisors with the basic skills to be a successful manager. The course is part of the PDT […]
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PD Training Signature Series – Supervising Others Training Course
As a professional development training company, PD Training (PDT) focuses on continual improvement as part of our internal culture. So, in 2017/18, we selected our 20 most popular courses and re-developed the entire program to ensure we train our participants in the most efficient and effective way possible; branded the Signature Series. Using a professional instructional […]
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PD Training Signature Series – Sales Training Course, Australia
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