The reason this must be done gently, is that while the customer is NOT always right, they ARE always the foundation on which your business profitability is based.
customer service techniques
Customer Service Techniques Training Course
The first thing I am always faced with when I run a Customer Service Training Course at pdtraining is how very few people and companies have a detailed picture of who their customers are.
When working on your customer Service strategy with pdtraining its not only essential to have a full description of all your customers, but equally its vital that you are aware of your companies sales process and how the customers came to be customers in the first place.
Customer service is not about always saying Yes, it is about understanding, listening and genuinely aiming to meet your customers needs.