When things are changing by the hour, managing conflict is an essential skill for leaders. You can develop those skills in this 1-hour workshop.
Build your skills and ability to better manage conflict both inside and outside your organisation with the Supervisor Skills – Managing Conflict 1-Hour Online Workshop. This short, targeted workshop- style live, online class helps team leaders develop their Conflict Resolution Skills.
After completing this course, participants will have learned:
- Have specific conflict management strategies
- Developed and understanding of team dynamics
- Understand sources of conflict and how to manage them
- Have shared and learnt from peers in the region
Lesson 1: You as the Supervisor
- Competencies of a Winning Supervisor
- What to Do If You’ve Been Promoted from within the Team
- Reflection
Lesson 2: Managing Conflict
- Tuckman and Jensen Four Phase Model
- Team Development Stages
- The Thomas Killman Instrument
- Using a Conflict Resolution Process
- Alternate Techniques
- Maintaining Fairness
- Seeking Help from Within the Team
- Seeking Help from Outside the Team
Lesson 3: International Collaboration, up to 20 minutes Facilitator led Collaboration
- Enrolments open from Australia, New Zealand, Singapore, Malaysia and Hong Kong
- Participants benefit from sharing and collaboration from people with similar challenges from across the region
- Share, discuss and learn from like-minded people
- Wrap up and close
Contact PD Training on 1300 121 400 or email [email protected] to learn more or to book your seat today!