When Things are Changing Hourly, Managing Conflict is an Essential Skill for Leaders


When things are changing by the hour, managing conflict is an essential skill for leaders.  You can develop those skills in this 1-hour workshop.

Build your skills and ability to better manage conflict both inside and outside your organisation with the Supervisor Skills – Managing Conflict 1-Hour Online Workshop.  This short, targeted workshop- style live, online class helps team leaders develop their Conflict Resolution Skills.

After completing this course, participants will have learned:

  • Have specific conflict management strategies
  • Developed and understanding of team dynamics
  • Understand sources of conflict and how to manage them
  • Have shared and learnt from peers in the region

Lesson 1: You as the Supervisor

  • Competencies of a Winning Supervisor
  • What to Do If You’ve Been Promoted from within the Team
  • Reflection

Lesson 2: Managing Conflict

  • Tuckman and Jensen Four Phase Model
  • Team Development Stages
  • The Thomas Killman Instrument
  • Using a Conflict Resolution Process
  • Alternate Techniques
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team

Lesson 3: International Collaboration, up to 20 minutes Facilitator led Collaboration

  • Enrolments open from Australia, New Zealand, Singapore, Malaysia and Hong Kong
  • Participants benefit from sharing and collaboration from people with similar challenges from across the region
  • Share, discuss and learn from like-minded people
  • Wrap up and close

Contact PD Training on 1300 121 400 or email [email protected] to learn more or to book your seat today!

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