This short targeted workshop style live online class helps team leaders develop their Conflict Resolution Skills.
This is an instructor-led class that you can attend from home or
We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.
These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities.
Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs see our outcomes in the reviews.
**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!
|Course name||Length||Outline||Next class|
|Leadership Development Training||2.0 day course||August 5|
|Emotionally Intelligent Leadership 1-Hour Live Online workshop||0.1 day course||August 12|
|REACH Ecosystem Accredited Practitioner Training - Online Instructor-led 4 x 3 hour sessions - equivalent to 2-full days of learning||4.0 day course|
|Time Management 1-hour Online class - Goal Setting and Prioritising for Success||0.1 day course||August 26|
|Advanced Facilitation 1-Hour Online Class Mastering Facilitation & Leading Divergent Thinking||0.1 day course||August 4|
|Advanced Facilitation 1-hour Online Class Leading Convergent Thinking and Decision Making||0.1 day course||August 2|
|Advanced Facilitation 1-Hour Online Class Managing People and Facilitating Specific Processes||0.1 day course||August 3|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Difficult People and Competing Demands||0.1 day course||August 5|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Managing the Office and Work-Life Balance||0.1 day course||August 6|
|Time Management 1-hour Online class with a Master Trainer - Planning and Crisis Management||0.1 day course||August 27|
|Developing a Growth Mindset in Challenging Times 1-hour online class with a Master Trainer||0.1 day course||August 5|
|Building Creativity and Problem Solving 1-hour Online Class with a Master Trainer||0.1 day course||August 9|
|Creating Resilient Outcome-Oriented Teams in Trying Times 1-hour Online Class||0.1 day course||August 19|
|Supervisor Skills - "The New Team Leader" Your Role and Communicating with your team 1-hour online workshop||0.1 day course||August 23|
|Supervisor Skills - Successful Delegation and the Giving Feedback 1-hour online workshop||0.1 day course||August 25|
|Supervisor Skills - Managing Conflict 1-hour online workshop||0.1 day course||August 24|
|Managing Virtual Teams Training 1-Hour Online Setting Up Your Team||0.1 day course||August 19|
|Managing Virtual Teams Training 1-Hour Online Class - Meetings and Collaboration Tools||0.1 day course||August 17|
|Managing Virtual Teams Training 1-Hour Online Class - Communication Strategies||0.1 day course||August 9|
|Managing Virtual Teams Training 1-Hour Online Class - Building Trust and Cultural Challenges||0.1 day course||August 13|
|Managing Virtual Teams Training 1-Hour Online Class - Succeeding with Virtual Teams||0.1 day course||August 18|
|Conflict Resolution Training - Online Instructor-led 3hours||0.5 day course||August 23|
|Emotional Intelligence (EQ) Training - Online Instructor-led 3hours||0.5 day course||August 30|
|Coaching and Mentoring Training - Online Instructor-led 3hours||0.5 day course||August 13|
|Communication Skills Training - Online Instructor-led 3hours||0.5 day course||August 20|
|Email Etiquette Training - Online Instructor-led 3hours||0.5 day course||September 17|
|Minute-Taking Training - Online Instructor-led 3hours||0.5 day course||August 18|
|Negotiation Training - Online Instructor-led 3hours||0.5 day course||August 25|
|Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours||0.5 day course||August 13|
|Dealing With Difficult People in the Workplace - Online Instructor-led 3hours||0.5 day course||August 26|
|Giving Constructive Feedback Training - Online Instructor-led 3hours||0.5 day course||September 14|
|Sales Training - Online Instructor-led 3hours||0.5 day course||September 24|
|Knowledge Management (KM) Training - Online Instructor-led 3hours||0.5 day course||August 3|
|Supervising Others Training - Online Instructor-led 3hours||0.5 day course||August 19|
|Time Management Training - Online Instructor-led 3hours||0.5 day course||August 2|
|Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours||0.5 day course||August 24|
|Leadership Development Training - Managing your Team - Online Instructor-led 3hours||0.5 day course||August 6|
|Leadership Development Training - Become THE leader - Online Instructor-led 3hours||0.5 day course||August 5|
|Assertiveness and Self Confidence Training - Online Instructor-led 3hours||0.5 day course||August 4|
|Situational Leadership and Building Trust 1-Hour Live Online Workshop||0.1 day course||August 20|
|Business Writing Essentials for the Modern Workplace - Online Instructor-led 3hours||0.5 day course||September 8|
|Customer Service Training - Online Instructor-led 3hours||0.5 day course||September 17|
|Professional Telephone Skills - Online Instructor-led 3hours||0.5 day course||September 3|
|Recruitment and Selection Training - Online Instructor-led 3hours||0.5 day course||August 18|
|Lean Six Sigma Introduction - Online Instructor-led 3hours||0.5 day course||October 22|
|Managing Difficult Conversations Training - Online Instructor-led 3hours||0.5 day course||August 30|
|Behavioural Interview Techniques Training - Online Instructor-led 3hours||0.5 day course||September 10|
|Body Language Training - Online Instructor-led 3hours||0.5 day course||August 9|
|Facilitation Skills Training - Online Instructor-led 3hours||0.5 day course||August 10|
|Effective Delegation Training - Online Instructor-led 3hours||0.5 day course||September 23|
|Business Ethics Training - Online Instructor-led 3hours||0.5 day course||August 24|
|Overcoming Objections Sales Training - Online Instructor-led 3hours||0.5 day course||October 13|
|Introduction to SEO - Online Instructor led 90-minutes||0.1 day course||August 6|
|Google Adwords - Online Instructor led 90-minutes||1.0 day course|
|PPA - Identifying Difference as Opportunities - 3hours||0.5 day course||August 12|
|PPA - Problem Solving with a Growth Mindset - 3hours||0.5 day course||August 9|
|PPA - Resilience and You - 3hours||0.5 day course||August 9|
|PPA - Taking Productivity to the Next Level - 3hours||0.5 day course||August 12|
|PPA - Building Team Synergy - 3hours||0.5 day course||August 3|
|Managing Workplace Diversity Training - Online Instructor-led 3hours||0.5 day course||September 30|
|Managing Virtual Teams Training - Online Instructor-led 3hours||0.5 day course||September 3|
|REACH Master Practitioner Training - Online Instructor-led 4 x 3 hour sessions - equivalent to 2-full days of learning||2.0 day course|
|Master Virtual Training - 3 hours||0.5 day course||August 25|
|Practical ways of becoming more Resilient Training Course - 3hours||0.5 day course||August 9|
|Achieving Better Time Management While Working from Home - 3hours||0.5 day course||August 2|
|Job Search and Application Skills - 3hours||0.5 day course||August 24|
|Job Interview Skills - 3 hours||0.5 day course||August 25|
|The Art of Social Selling - 3 hours||0.5 day course|
|Active Listening Training - The secret of great communicators! - Online 3 hours||0.5 day course||August 20|
|Change Management - Understanding Change (90 Mins)||0.1 day course||August 24|
By the end of this course, participants will:
Every Live Online Class Booking Entitles
you to a $100 discount on an
in-person public class.
(Discount valid for 18-months)
Looking for a full-day course in a physical room? Check the Full Catalogue
Skills course online live class in a virtual classroom with a master trainer, scheduled in Asia Pacific Business hours for people from Australia, New Zealand, Singapore, Hong Kong, Malaysia and other business speaking countries in Asia Pacific.
Feedback from participants in PDT Online Classes led by our master trainers are as follows:
Overall Trainer Rating
Delivery was Adapted to me Personally
I Would Recommend this Course to Someone Else
"Not everything relates to what I do everyday but maybe useful outside work, on the other hand definitely a lot of information that that I can use for work. Thumbs up for this course!!!"
"Really enjoyed the course, very relevant and relatable with useful information provided."
-National Credit Management Limited (NCML)
"I was very impressed with Gina's presentation. She was very engaging in her delivery of the training material and definitely kept my attention throughout the course of the day. She was also excellent in tailoring the course information to everyone's particular duties within the Company and listening to what all the participants had to contribute."
-National Credit Management Limited (NCML)
"Our trainer, James built rapport with our group very quickly and determined our individual needs. He tailored the day's delivery to suit all our individual needs and even covered topics not included in our course manual. James is very knowledgable on his topic and often related the contents to his personal experiences, which aided my learning process. James delivered an energetic presentation, which made the day fun and enjoyable. I particularly enjoyed the Goal Setting and Time Management topics as both these areas will improve not only my outcomes at work, but also my personal goals and ambitions. I feel motivated to tackle a very Urgent and Important personal task now. I have also learnt that I already possess many supervisory skills, but I now have the information to start practicing other skills I need to gain the confidence to successfully supervise a team. Thank you James, I really enjoyed the jam-packed day and will keep an eye out for your next Cultural Intelligence workshop. My favourite tip of the day: EAT THE FROG!"
-Tropical Medical Training
"I found Jill a great presenter and she kept us interested even after the lunch break which I know is usually a down time for most participants. Even though a lot of what was contained in the course I already knew and practiced it was good to do the Course which reinforced my belief that I was making the appropriate decisions with my role as a staff manager."
-Beatty Park Leisure Centre
"Degrees of Delegation and implementing it was useful part of the course for me."
-Beatty Park Leisure Centre
"It was great the way our needs guided what was covered in course."
"Overall the training, venue, facilitator, food etc. were just great!"
"Thank you Jo for a very informative and relaxed day. I felt extremely comfortable. Your enthusiasm played an important part in my learning."
-The Bridge Youth Service Inc.
"Good course and format as an introduction to leadership principles."
"I did learn a lot about prioritising my work load and ensuring what is more important."
-Department Of Housing And Public Works
"If you are in a leadership role, or just have new or young staff in your team you will find this course very helpful in ensuring you do have ideas and tools on hand to give you the ability to support your team towards being the best they can be."
-Charles Darwin University
"Thanks for your thorough training Andrew. One of the best I've attended!
"To be honest I was reluctant to go because I am not a sit and talk about it person. it was great though, it showed me that I didn't know what I didn't know. very helpful."
"The course was very informative. Andrew was an engaging trainer. I got a lot out of the training."
-Victorian Electoral Commission
"David is a great and very knowledgeable teacher. He genuinely cares about the outcome of the course and that you get a very good idea of what is necessary to supervise others successfully as well as providing great tools and tips on how to be a better manager. Hoping to work with David again in the future. Thanks!"
-Blueblood Solutions Pty Ltd
"Fantastic. Derrick was very inclusive of all attendees. I had a few questions (the annoying one) and he continually answered them with specific solutions. A great help."
"Derrick was able to restructure the course to meet the specific needs of the participants and still deliver the main message.
-TAFE Queensland Library Network - Southbank
"Deidre managed the room extremely well, presentation content was very much in line with Covey, Kiyosaki & Rohn. I used to be part of a book club for these authors and have resigned a monthly book subscription as I realised how much i miss the material. Thank you."
-Wizard Automotive Systems Pty Ltd
"The facilitator was extremely personable and knowledgeable which means absolutely everything with this kind of training and subject matter."
"Overall this was one of the best short courses that i have attended. Trainer was great asked about what we wanted individually out of the course and delivered on these."
-Department of Education, Training
"Our trainer was excellent."
"The trainer was excellent and course venue was good , the content of the course will help me improve my leadership skills. "
-Bill Farming Pty Ltd
"Great course! I would recommend it to anyone!"
-City Of Gosnells
"Deidre was a very inspirational trainer. I particularly enjoyed learning about how to work with the different personality types according to the LDPs and tailoring the method of communication accordingly (very interesting)."
"Daedra was so full of positive energy, and I found that I was engaged throughout the course."
-Department of Education, Training
"The course was designed perfectly for our workplace."
"The training was good and easy to understand."
"Great course. Our trainer gave us some great tools to use within a business environment as well as personal."
-City of Greater Dandenong
"Gina was incredible, I could not have asked for a better trainer, she made me feel welcome, accepted and like my ideas had depth. I would recommend Gina to anyone looking for a training to do."
-Centacare Catholic Country SA
"It was very knowledgeable and well structure in the training contents. Enjoy it very much especially group interaction and discussions."
"I found the course very informative and have taken away to goal setting for myself. Thank you to the trainer also as she was wonderful and very engaging."
-Jaydo Construction Pty Ltd
"Allows insight and then the tool to work with situations in the work place and outside. Excellent!"
"Most useful was the understanding of the brain hijack and the cool down period before you try to council or resolve minor to medium issues."
"It was a very interesting course for me I learned a lot that day. she did deliver very well and smoothly. I am confident on my position after I trained."
-Lighthouse Engineering Pty Ltd
"The course is really helpful not only on personal development but on professional aspect as well."
"Jo was a GREAT trainer! He helped us see what it would take to bring us from good to great!"
-Durkin Construction Pty Ltd
"I found the section on different personality types, and how to change your communication style accordingly, very useful and enlightening, and I will carry that forward into daily use. The part on delegation was also good, and the final section on time management with the important/urgent matrix."
"Enjoyed the way the trainer presented. Enjoyed the group discussions, and it was not always in one room coaching as we utilised other rooms. Trainer involve each attendee."
-University Of Notre Dame Australia
"It was a good learning experience for me, specially that it was my first time attending such seminar. Looking forward for the next one."
-Horsham Sports and Community Club
"I found the course very useful and informative. The Trainer (Derrick) was excellent and really presented and explained all course material clearly. He was also was very structured in his application and delivery. The small group worked really well as everyone was encouraged to be involved and share experiences and focus on ways to combat there difficulties and advise successes in the work place. The lunches and coffee facility provided was great. The course material assisted with identifying key focus area which will make me more efficient but also reassured me in areas to which I'm working well in. The LPD profile in my opinion was spot on and overall my whole experience with PDT was positive. PDT was professional in every way well done."
-Brisbane Markets Limited
"I found the profile part of the day to be very fascinating."
-Yenda Producers Co-Op
"The course gave me information and different working skills to use when I perform my job."
"Trainer was brilliant and very patient."
-Rise Network Inc.
"I thoroughly enjoyed this workshop. Sanet was very engaging and enthusiastic which added to the overall experience."
-University of Southern Queensland
"Sanet covered a lot of material in a short time. she was succinct and clear. I enjoyed her teaching style and learnt a lot. Her responses to real life scenarios were extremely helpful. Thanks Sanet!"
-TAFE Queensland Library Network
"The trainer's experience in the industry ensure their expertise in the knowledge that's shared and instructed."
-Individual Course Participant
"I took a lot out of the course. It was really relatable to my job. I would highly recommend anyone wanting to improve their supervision skills to undertake this course."
"I really enjoyed the training. I've recently been promoted from within the company and it hasn't been communicated effectively, this training made me realise that I need to get clarification exactly about what my role was so that I understood exactly what my supervision requirements needed to be. I found the course extremely helpful in being able to have that conversation as I knew nothing about supervising but am confident now to supervise my team. The trainer was great as she kept using our actual roles as examples which helped us relate to it and the class size was great. With only a few people we were able to ask questions and expand on examples. the lunch provided was great too!"
-Department of Adolescent Medicine
"I found the entire course very informative and enjoyable."
"James the trainer was very clear and made sure that everyone understood."
"For the 1st time, I was told that it wasn't my personality that was the problem, I just got to understand my personality and how to use it with others."
-Brisbane Airport Valet Parking
"It was the best training probably I have ever had in my life! Out Rainer was brilliant! 3 hour session was not long enough. I wish we could have full training with Jo."
"I thought it was great to be put together with people with differing vocations and reasons behind attending the course. It was good to see from different views, bounce ideas off of other people and see how this very useful knowledge can be put to the test. Karen Smythe was also lovely and engaging and really tailored the training so that it was very personable. I would definitely recommend to other team members in my office."
-PGP Consulting Pty Ltd
"Role play and pretend presentation was most useful."
"Venue and trainer were great. Loved having a laugh whilst training and she was hilarious. All team building was great and the knowledge I have come out with with is invaluable."
"Honestly I am very busy and it was hard to take time out for a day to attend. However I was so glad that I went as I took a lot away from it which will definitely assist in my day to day running my team."
"I found the information to be relevant to not only dealing with staff but clients as well as even my own children. Very useful and engaging."
"Great course, thanks so much to the trainer she did an amazing job!"
"The course was very practical; we were able to use our own work situations as examples. it provided an excellent framework to the management and supervision of staff"
"Karen was very informative and kept the group interested, it was a fun, interactive and informative training."
"The course was well presented and the time went very fast. Most useful for me was to see some definitions "black and white" in front of me."
"He has done very well at delivering the training and also very helpful at explaining the parts that we found difficult and also kept our attention through out the whole course."
-WE-EF Lighting Pty Ltd
"The content was well developed for our needs and David took the time to learn about our organisation prior to the day."
-Bioproperties Pty Ltd
"I personally found the course to be informative and helpful. It was well delivered and structured."
-Stormtech Pty Ltd
"It was very helpful and I have learnt a lot, Thank you very much!
-Australian Multicultural Community Services Inc.
"The trainer had so much great information and would reinforce the training by using an example from each member's work situation to make the information more relevant to those attending. I really enjoyed the training and the trainer did a great job keeping the training interesting and relevant.
-Appco Group Australia
"The trainer had the room engaged from start to finish. Time constraints were an issue with a great deal of content to cover, therefore, it did become a little rushed towards the end but this did not alter the fact that we all gained something from each and every topic covered."
"Overall, I really enjoyed and found the training useful with my role, Peter kept me engaged and involved throughout the day."
"Very interactive and fun course."
-Cash Stop Financial Services Pty Ltd
"I really enjoyed the smaller group. It meant we were able to ask more questions/have more in depth discussions on the various topics."
-Vincents Chartered Accountants
"This course was really beneficial. Provided some new strategies to use when in a supervisory role and how to communicate easier with complex staff as well as delegation tools. The course also gave an insight to my default supervisor style when in a pressure/stressful situation so I now know to be a bit more conscientious of this when interacting with staff."
-Department Of Communities
"All information was relevant . I found David to be very engaging and his delivery of information suited my learning. Would definitely like to go further in my training with David as my advisor/ teacher."
"David was very attentive to our needs as a group considering the majority of the group said very little."
"Great course. Very Insightful."
-Australian Ceramics Engineering
"I found the exercises we completed in the manual the most useful, as well as how to give feedback. Nothing was delivered that I thought was "useless". It was a great day and I look forward to attending the course again for a refresher. Thank you."
-Vincents Chartered Accountants
"I can honestly say it's the best course I have ever attended. The reasoning why is because Joseph made the course a great learning environment, whereby he took the time to answer our questions and made us understand the materials. His knowledge and examples taught me to understanding different angles to leadership. Joseph changed the way I need to rewire my brain to understand the different ways of being a Leader. Thank you Joseph."
Aristocrat Technologies Australia Pty Limited
"Enjoyable & like quotation."
How to act with people with different personalities (most useful part )."
"Course was very relevant & enjoyable, learning about others & myself does have huge impact as well as give insight & confidence."
Blue Star Group
"Was a great course."
Aristocrat Technologies Australia Pty Limited
"Matt was a fantastic facilitator and really catered to the group and our needs."
Individual Course Participant
This 1-hour online Supervision class targets two specific skills only, allowing you to focus and get the takewayes you're looking for.
In this session you will:
This course is in English and facilitated by an Australian expert trainer with over 10 years experience.
Supervisor Skills - Managing Conflict 1-hour online workshop - Lesson 1
You as the Supervisor
Supervisor Skills - Managing Conflict 1-hour online workshop - Lesson 2
Supervisor Skills - Managing Conflict 1-hour online workshop - Lesson 3
Up to 20 minutes Facilitator led collaboration
Supervisor Skills - Managing Conflict 1-hour online workshop - Lesson 4
This is the logical first course for new supervisors in a series of online 1-hour workshops. The latter courses in the series are equally suitable for new team leaders as they are for more seasoned supervisors seeking to deal with specific challenges or learn specific skills.
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.