As many as 80% of today’s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i] Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome […]
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Top 10 Professional Telephone Skills – Australia
According to LinkedIn, core competencies required for a facilitator include communication, active listening, developing synergy, and asking questions.[i] Along with that, interpersonal skills and value for diversity are also important qualities in facilitators, the British Council believes.[ii] Using these skills, a facilitator can create an environment where learning is fun and spontaneous for all. […]
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Top 10 Power Skills for Mastering Facilitation – Australia
Emotional Intelligence can be the cause of success or failure in your job. TalentSmart tested emotional intelligence alongside 33 other important workplace skills, and found that emotional intelligence is the strongest predictor of performance responsible for 58% of job performance.[i] They also found that 90% of top performers have high EQ and that they […]
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Top 10 Skills for Building Emotional Intelligence – Australia
Many times, projects suffer in quality due to lack of time, not lack of skills. If you are a manager, executive or a startup leader, time management becomes even more of a challenge: You have to juggle both your team’s needs and your own, says Recruiter.com, a leading employment platform.[i] If time is a big […]
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Top 10 Skills in Time Management for Complex Tasks – Australia
On an average, office employees waste 40% of their time in office, says the Wall Street Journal,[i] and it costs companies over $100 billion a year.[ii] Though time wasting is not done purposely and is often the result of poor management, an employee can keep up their professional growth in any kind of work environment. […]
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Top 10 Skills in Time Management – Australia
The job of a sales representative doesn’t begin and end with talking to prospects. In fact, salespeople spend just one-third of their day in actually talking to customers. 21% of their time is spent on writing emails, 17% in entering data, another 17% in prospecting and researching leads, 12% in going to internal meetings, and […]
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Top 10 Skills for Sales Professionals in Australia
Retail sales representative is the most common job position in Australia with over 556,400 retail sales workers in the country.[i] A sales representative or a retail sales associate is a viable position for just about anybody since it doesn’t require specialised knowledge. However, to excel in this career you need to master certain skills. Monster.com, […]
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Top 10 Skills for Retail Sales Representatives in Australia
As a professional development training company, PD Training (PDT) focuses on continual improvement as part of our internal culture. So, in 2017/18, we selected our 20 most popular courses and re-developed the entire program to ensure we train our participants in the most efficient and effective way possible; branded the Signature Series. Using a professional instructional […]
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PD Training Signature Series – Sales Training Course, Australia
Only 56% of strategic initiatives are successful, a report by The Economist Intelligence Unit states.[i] The reason for it is poor implementation. In the survey, 61% of the respondents admitted that their firms struggle to bridge the gap between strategy formulation and its day-to-day implementation. “Strategy is intensely personality-and-relationship driven,” Roland Pan, Director of Strategy […]
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Top 10 Project Management Skills for Leading Managers
Einstein stressed that lifelong learning should be a focus because personal growth stops where there’s no learning. Continuous personal development is a necessity for top professionals, but failure rates are alarmingly high, Harvard Business Review states.[i] When a survey was conducted of over 1,000 people who worked on personal development, as many as 96% of […]
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Top 10 Personal Development Skills for Leaders & Professionals
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