Improve Customer Service

Theory in Practice – “Emma’s Story”: Customer Service Training in Melbourne, Sydney, Perth

Posted on Saturday, August 21st, 2010 at 8:17 pm.

You know what? I got 3 customers in the 1st couple of weeks giving good comments on the forms, my first ones ever.

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Theory in Practice – “Emma’s Story”: Customer Service Training in Melbourne, Sydney, Perth

Is the Customer Always Right? Customer Service Training Course in Sydney, Perth

Posted on Friday, July 16th, 2010 at 3:25 pm.

The reason this must be done gently, is that while the customer is NOT always right, they ARE always the foundation on which your business profitability is based.

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Is the Customer Always Right? Customer Service Training Course in Sydney, Perth

Customer Service Training in Brisbane, Parramatta

Posted on Sunday, May 23rd, 2010 at 8:46 am.

The first thing I am always faced with when I run a Customer Service Training Course at pdtraining is how very few people and companies have a detailed picture of who their customers are.

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Customer Service Training in Brisbane, Parramatta