Course Description

Having advanced facilitation skills is essential for you to be able to create positive and effective interactions combined with accurate and timely decision-making. This in-depth, 1-day course will prepare you to handle most facilitation tasks and includes specific techniques and tools that allow participants to become excellent facilitators in both training and non-training environments.

The PD Training Advanced Facilitation Skills Training course is designed to develop a deeper understanding of facilitation such as group preparation, managing perspectives, building agreements, defining roles and other skills which allow professional facilitators to interact as required in any situation.

This highly valuable and dynamic training course is now available throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra, and Perth.

Please click on the Public Class tab below to view our Advanced Facilitation Skills Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
  
Facilitation Skills Training Course

Course Outcomes

After completing this course, participants will have learned to:

• Understand the phases of complex facilitation
• Understand how to respond to personal styles in a group
• Use convergent and divergent thinking tools to promote discussion and decision making
• Apply decision-making rules to reach agreement
• Successfully deal with emotional challenges
• Know when to intervene in a group
• Understand group think and how to avoid or overcome it
• Facilitate strategic planning sessions
• Facilitate process improvement sessions

Course Outline

Course Description

Active listening is the key to effective communication as it requires a real two-way exchange of information between two or more people. There is a big difference between "hearing" someone speak and "listening with intent", so once you start using the active listening techniques taught in this course you'll experience better results in your relationships both at home and in the workplace.

The PD Training Active Listening training course teaches you crucial skills like how to how to listen attentively, how to show real interest, how to understand what you’ve heard and how to respond appropriately. This course touches on body language as well as specific types of questioning techniques.  After learning and implementing these techniques you will become a more effective communicator in all situations.

PD Training's half-day Active Listening Training course is available now in Brisbane, Sydney, Melbourne, Adelaide, Canberra,and Perth or can be customised and delivered at your chosen location.

Course Outcomes

• Engage more effectively through actively listening
• Understand the difference between ‘hearing’ and ‘listening’
• Learn the techniques to listen actively
• Increase their awareness of communication behaviours
• Understand how emotions effect their ability to listen
• Learn to paraphrase and restate for clarification
• Be able to manage and encourage constructive collaboration

Course Outline

Course Description

PD Training’s Assertiveness and Self Confidence Course teaches you how to become more confident and comfortable with personal assertiveness, how to cope with other people's negativity and how to respond when someone else is being overbearing or aggressive towards you.

In this empowering course, you also learn how to approach both difficult topics and topics you’re passionate about with constructive approaches, including how to say “no” without being portrayed as “offensive,” how to use body language effectively, how to express your views and disagreements positively and much more.

You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved self-confidence and assertiveness.

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!

Attend PD Training’s Assertiveness and Self Confidence Course live online or by booking an in-house course or external group booking in Brisbane, Sydney, Melbourne, Canberra, Adelaide and Perth or Australia-wide.

Looking for a 3-hour Online Live version of the course?  Click Here to View Our 3-Hour Virtual Assertiveness Courses.

Course Outcomes

• Understand the differences and links between, self-confidence, self-esteem and assertiveness
• Know what influences self-esteem
• Know how to read aggressive, passive and passive/aggressive behaviour
• Know how to project self-confidence
• Know how to communicate with confidence and how to use your voice effectively
• Know how to write assertively
• Recognise your strengths and build on them
• Deal with workplace challenges to your self-confidence
• Understand when and how to be assertive
• Understand assertiveness in different cultures
• How to say ‘No’ politely

Course Outline

Course Description

PD Training’s Assertiveness and Self Confidence Course teaches you how to become more confident and comfortable with personal assertiveness, how to cope with other people's negativity and how to respond when someone else is being overbearing or aggressive towards you.

In this empowering course, you also learn how to approach both difficult topics and topics you’re passionate about with constructive approaches, including how to say “no” without being portrayed as “offensive,” how to use body language effectively, how to express your views and disagreements positively and much more.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Most commonly we use Microsoft Teams or Zoom. 

These courses are facilitated in English and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong, USA and Canada - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

• Know how to read aggressive, passive and passive/aggressive behaviour
  
• Know how to project self-confidence
• Know how to communicate with confidence and how to use your voice effectively
• Know how to write assertively
• Recognise your strengths and build on them
• Deal with workplace challenges to your self-confidence

Course Outline

Course Description

The ability to understand body language is a powerful skill that will help you interpret what people are saying unconsciously. Known as "non-verbal communication", body language represents 55% of person-to-person communications, so learning how to use it and read it will give you a real advantage in improving your ability to communicate with others both in the workplace and at home. 

The PD Training 1-day Body Language course teaches you how to recognise the body language of others, while also helping you become more aware of what your own body is communicating. You’ll learn how to read facial expressions, hand gestures, body posturing, voice variations and unconscious movements.  You'll also be exposed to the differences in genders and how to use body language to your advantage.

Our fascinating Body Language training courses are available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Body Language Training course schedule by city or click the In-House Training tab to receive a free quote for customised courses delivered at your preferred location.

Course Outcomes

In this course participants will:

• Understand the range of nonverbal behaviours that comprise ‘body language’
• Understand the nuances of handshakes and touch
• Understand how your personal style influences your body language
• Match body language to words
• Know how to read facial expressions
• Interpret common gestures
• Interpret eye contact
• Understand power poses
• Know the sign of a fake smile and when someone is lying to you
• Understand the differences in body language across cultures

Course Outline

Course Description

The ability to understand body language is a powerful skill that will help you interpret what people are saying unconsciously. Known as "non-verbal communication", body language represents 55% of person-to-person communications, so learning how to use it and read it will give you a real advantage in improving your ability to communicate with others both in the workplace and at home.

The PD Training 3-Hour Body Language course teaches you how to recognise the body language of others, while also helping you become more aware of what your own body is communicating. You’ll learn how to read facial expressions, hand gestures, body posturing, voice variations and unconscious movements.  You'll also be exposed to the differences in genders and how to use body language to your advantage.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

In this course participants will:

• Understand the range of nonverbal behaviours that comprise ‘body language’
• Understand the nuances of handshakes and touch
• Understand how your personal style influences your body language
• Match body language to words
• Know how to read facial expressions
• Interpret common gestures
• Interpret eye contact
• Understand power poses

Course Outline

Course Description

The Communication Skills training course from PD Training is one of our most popular courses and teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.

You will learn effective communication strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact in any of your relationships, then this course was designed for you!

You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved self-confidence.

A great communication style adapts to the personalities and strengths of your team, customers, and managers. The REACH profile, included as part of the course, provides valuable insights on how you and your team prefer to work, collaborate and communicate, and how you can improve your interpersonal skills. 

This effective communication skills training course is available throughout Australia, including Brisbane, Sydney, Melbourne, Perth, Adelaide, and Canberra.

Looking for a 3-hour Online Live version of the course? Click Here to View Our 3-Hour Virtual Communication Skills Courses.

Course Outcomes

After completing this course, participants will:


• Gain insight into their individual personality type and communication preferences by using our proprietary profiling tool
• Learn to recognise other people's personality types and communication preferences
• Learn to adjust your own communication approach based on need and situation
• Understand barriers to effective communication and how to overcome them
• Learn how to effectively utilise pitch, tone and speed
• Master the S.T.A.R. method for speaking on the spot
• Learn to use and read body language appropriately
• Learn how to listen more actively and effectively
• Gain valuable insights by asking open-ended questions
• Become a more effective communicator through the use and application of practical tools

Course Outline

Course Description

The Communication Skills training course from PD Training is one of our most popular courses and teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.

You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!

This communication course is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs. See our outcomes in the reviews. 

Course Outcomes

After completing this course, participants will:

• Gain insight into their individual personality type and communication preferences by using our proprietary REACH profiling tool
• Learn to recognise other people's personality types and communication preferences
• Learn to adjust your own communication approach based on need and situation
• Understand barriers to effective communication and how to overcome them
• Learn how to effectively utilise pitch, tone and speed
• Master the S.T.A.R. method for speaking on the spot
• Learn to use and read body language appropriately
• Learn how to listen more actively and effectively
• Gain valuable insights by asking open-ended questions

Course Outline

Course Description

Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with customers or has a supervisory or managerial role.  Resolving interpersonal conflict can be very empowering and should be a part of everyone's professional development goals.

This Conflict Resolution Course by PD Training provides techniques for individuals in an organisation to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness and Persuasion.

These skills will enable the course participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflicts with others.  Learn key skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies and de-escalating challenging situations.

Attend a 1-day Conflict Resolution Training Class, or have one of our professional trainers come to your workplace in Brisbane, Sydney, Melbourne, Canberra, Adelaide or Perth.

Please click on the Public Class tab below to view our Conflict Resolution course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

In this course participants will learn how to:

• Gain a thorough understanding of the sources, causes and types of conflict
• Master all six phases of the conflict resolution process
• Understand the five main approaches to conflict resolution
• Learn to apply conflict resolution approaches 
• Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
• Develop communication tools such as agreement frames and open questions
• Learn practical anger and stress management techniques

Course Outline

Course Description

Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with customers or has a supervisory or managerial role.  Resolving interpersonal conflict can be very empowering and should be a part of everyone's professional development goals.

This Conflict Resolution Course by PD Training provides techniques for individuals in an organisation to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness and Persuasion.

These skills will enable the course participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflicts with others.  Learn key skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies and de-escalating challenging situations.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

In this course participants will learn how to:

• Understand the five main approaches to conflict resolution
  
• Learn to apply conflict resolution approaches 
• Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
• Develop communication tools such as agreement frames and open questions

Course Outline

Course Description

You don’t have to be a scientist to become data literate.

As data continues to grow in importance for organisations across industries, data literacy — one’s proficiency in the interpretation and communication of data and data-related activities — has become an increasingly crucial skill, even for those who are not data analysts, data engineers, or data scientists.

Developing such proficiency in data interpretation and communication certainly requires time and effort, but a certain mindset for approaching data and data-related problems also helps to facilitate the development of data literacy. 

In this short course, we will cover what we mean by a Data Mindset and Data Literacy, how to use Data to make better decisions and how to cultivate a Data Driven culture.

Course Outcomes

• Understand What it Means to Have a Data Driven Mindset

• Use Data to Make Better Decisions

• How to Interpret Data

• Cultivate a Data Driven Culture

Course Outline

Course Description

The Emotional Intelligence (EQ) training course teaches you how to develop your emotional intelligence and your ability to manage your responses based on your objective assessment of different personalities and situations.

After completing this one-day course, you will have learned: what is EQ, the four core skills required to practice EQ (self-management, self-awareness, self-regulation, self-motivation), how to use empathy, how to interpret, manage and articulate your emotions using the right language, the benefits of having a high EQ both at home and in the workplace and much more.  

You will complete a personality profile which will help you understand the potential differences among the various personality types and where you currently fit. As a result, you will learn how to engage others in an entirely new way that provides a path to better communication and improved emotional intelligence.

This newly found emotional awareness allows you to communicate more effectively, improve your leadership, succeed at work and achieve your career and personal goals in a shorter amount of time.

In addition to public classes for individuals and inhouse team training for groups, PD Training can provide a complete professional development program for your organisation which combines EQ and other training content, so contact us today to learn more!

This dynamic emotional intelligence course is available now for leaders, managers and team members throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.  

Looking for a 3-hour live online version of the course?  View the 3-hour virtual EQ Course outline and dates.

For onsite or group training delivered at your location click here to get an instant quote.

Course Outcomes

After completing this course participants will have learned how to:

• Know how to read emotions
• Understand your own level of emotional intelligence
• Use the Johari window to understand what you reveal to others about yourself and what others reveal to you
• Understand resilience and how to build it
• Understand social awareness and empathy and how to be more empathic and socially aware
• Understand how different cultures respond to and display emotions
• Know how to influence others positively
• Know how to have emotionally intelligent conversations
• Understand manipulation and emotional dishonesty and how to avoid it
• Understand how to lead with emotional intelligence

Course Outline

Course Description

As part of our newly redeveloped Signature Series Courses, the Emotional Intelligence (EQ) training course teaches you how to develop your emotional intelligence or your ability to manage your responses based on your objective assessment of different personalities and situations.

After completing this 3hour course, you will have learned: what is EQ, the four core skills required to practice EQ (self-management, self-awareness, self-regulation, self-motivation), how to use empathy, how to interpret, manage and articulate your emotions using the right language.  You will complete a personality profile which will help you understand the potential differences among the various personality types and where you currently fit.

This newly found emotional "awareness" allows you to communicate more effectively, succeed at work and achieve your career and personal goals in a shorter amount of time.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities.  Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs, see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After completing this course participants will have learned how to:

• Know how to read emotions
• Understand your own level of emotional intelligence
• Use the Johari window to understand what you reveal to others about yourself and what others reveal to you
• Understand resilience and how to build it
• Understand social awareness and empathy and how to be more empathic and socially aware
• Understand how different cultures respond to and display emotions
• Know how to influence others positively
• Know how to have emotionally intelligent conversations
• Understand manipulation and emotional dishonesty and how to avoid it
• Understand how to lead with emotional intelligence

Course Outline

Course Description

The PD Training (PDT) Leadership Training course is a practical short course that provides participants with an impactful learning journey that develops insight and skills to develop as a leader, and teaches functional management skills that are core competencies needed by people in leadership roles. 

The PDT Leadership Training course utilises a system of activities that has been scientifically proven to provide leaders with improved levels of agility, resilience and improved communication skills. If you would like a custom approach to developing your leaders in your workplace view our Leadership Development Program to see how we can best collaborate. 

In this dynamic, 2-day professional Leadership Training Course, you'll learn how to become an effective leader who is self-aware, builds trust, and can inspire a high performing team. You'll also learn management skills such as problem solving, decision making, giving feedback and performance management.

During this Leadership Training Course you will complete the REACH Personality Profiling tool, which will provide you with insight into your preferred Leadership style and your strengths and areas for growth to better influence. This newly found awareness will empower you with the ability to connect better with others and can provide you with an improved level of interpersonal communication and leadership skills.  

Complete a Sample Profiling Survey and View a Sample Report Below:

To Have Your Leaders Start the 12-Minute Survey click here

If You Would Like to View an Example of the Report click here

Our Leadership Training Course is available now throughout Australia including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Leadership Training course schedule by city or click the Group Booking Quote Button to receive a free quote for customised courses delivered at your preferred location.

Looking for a 3-hour Online Live version of the course?  Click Here to View Our 3-Hour Virtual Leadership Skills Courses.

Course Outcomes

Course Outline

Course Description

Participants will learn how to use a range of modern tools including mobile devices, mobile apps, online counters and timers to help with managing your time and being more efficient during the workday.  Other skills include prioritising goals, conducting a personal “time audit”, overcoming procrastination, automating Outlook to be more efficient and much more.

There are a myriad of tools available for modern time management that can help individuals stay organised, productive, and on track. Here are some of the most popular ones that we will discuss in this full-day course: 

1. Calendar apps: Calendar apps such as Google Calendar, Apple Calendar, and Outlook can help you schedule and organize your day. You can create events, set reminders, and share your calendar with others. 
2. To-do list apps: To-do list apps like Todoist, Wunderlist, and Trello help you keep track of your tasks and prioritize them. You can create lists, set due dates, and add notes and attachments to your tasks. 
3. Time-tracking apps: Time-tracking apps like Toggl, RescueTime, and Harvest can help you monitor how much time you spend on various tasks and activities. This can help you identify areas where you can improve your time management skills. 
4. Focus apps: Focus apps such as Forest, StayFocusd, and Freedom can help you minimize distractions and stay focused on your tasks. These apps block certain websites and apps that may distract you during work hours. 
5. Project management tools: Project management tools like Asana, Basecamp, and Monday.com help you manage complex projects by breaking them down into smaller tasks and assigning them to team members. These tools also allow you to track progress and collaborate with your team. 
6. Note-taking apps: Note-taking apps like Evernote, OneNote, and Notion help you capture and organise your ideas, notes, and information. You can also add images, audio, and video to your notes. 
7. Automation tools: Automation tools like Zapier, IFTTT, and Workflow can help you streamline your tasks by automating repetitive tasks such as email forwarding, social media posting, and data entry.
   

We have incorporated a range of professional systems and practices to help participants take advantage of the most recent and effective time management skills.  Participants will also discover how their personality type can impact their personal time management. 

This practical and engaging training course is available now throughout Australia for individuals looking for a public class in Brisbane, Sydney, Melbourne, Adelaide, Canberra, Perth and live online or as group training at your preferred location for your team or company.

Course Outcomes

In This Course You Will Learn How To:

• Use your Personality Traits to Improve Your Time Management
• Set and Prioritise Goals using D.A.R.T. and O.P.U.S.
• Discover the Benefits of Conducting a Time Audit
• Discover the Myth of Multi-tasking
• Manage Your Workflow Effectively
• Learn the Power of Prioritising effectively
• Categorise Tasks Using the Urgent/Important Matrix
• Understand how to Apply the 80:20 rule
• Understand how to Rank your Priorities
• Gain Lasting Skills to Tackle Procrastination
• Learn the Benefits of Setting and Using Professional and Personal Routines
• How to Setup and Apply the Automation Tools available in Your Outlook Email

Course Outline

Course Description

The PD Training Leadership Development Training course is a practical course provides participants with an impactful learning journey that develops insight and skills to develop as a leader, and teaches functional management skills that are core competencies needed by people in leadership roles.

In this dynamic,  1/2 day professional development program, you'll learn how to be an effective leader that is self-aware, builds trust, and can inspire a high performing team. You'll also learn management skills such as problem solving, decision making, giving feedback and performance management.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

Course Outline

Course Description

The PD Training Leadership Development Training Online Live course is a practical course that provides participants with an impactful learning journey that develops insight and skills to develop as a leader, and teaches functional management skills that are core competencies required by people in leadership roles.

In this dynamic, 1/2 day professional development program, you'll learn how to be an effective leader that is self-aware, builds trust, and can inspire a high performing team. You'll also learn management skills such as problem solving, decision making, giving feedback and performance management.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs & see our outcomes in the reviews. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

In this course participants will learn how to: 

• Encourage Teamwork and boost performance
• Coach and Mentor your team to greatness
• Provide effective Feedback to inspire greater performance with engagement and buy-in
• Identify and apply strategies to manage underperforming members of the team 

Course Outline

Course Description

While many people find it difficult to deal with change in the workplace, the concept of continuous improvement should be embraced and used for the growth of any organisation.  And continuous improvement almost always requires some form of change to internal systems and processes that people have become comfortable with.  An organisation that plans and prepares for change is better able to overcome these challenges and implement improvements as required.

Internal changes should be implemented after the creation of the new strategy or system, however most organisations and/or employees are not prepared for internal changes to policies or external strategies. Hence the requirement for change management training is commonplace in most industries.

The PD Training Change Management Training Course provides participants with training and development in each step of the change process including the planning and preparation stages and the communication and implementation stages. Being prepared for the changes allows your organisation to grow steadily in spite of the potential pushback by staff.  If everyone is included in the change process, the staff will experience much less frustration, stress, attrition, etc.

This practical, professional development training course in Change Management is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Click on the buttons above to register for a public course or to get a free quote for an inhouse/onsite training event delivered at your preferred location.

Course Outcomes

In this course participants will:

• Learn about effective change management strategies
• Understand and recognise individual motivators for change and how to use them
• Recognise that everybody's personal change journey will be different
• Develop a change management and communications plan
• Gain skills required to lead a change project, celebrating a successful change and sharing the benefits and results with all staff
• Master strategies to align people with change, appealing to emotions and fact
• Understand the importance of resiliency in the context of change
• Learn to foster resiliency throughout a change project
• Understand the importance of flexibility and how to foster this strategy throughout a change project

Course Outline

Course Description

While many people find it difficult to deal with change in the workplace, the concept of continuous improvement should be embraced and used for the growth of any organisation.  And continuous improvement almost always requires some form of change to internal systems and processes that people have become comfortable with.  An organisation that plans and prepares for change is better able to overcome these challenges and implement improvements as required.

Internal changes should be implemented after the creation of the new strategy or system, however most organisations and/or employees are not prepared for internal changes to policies or external strategies. Hence the requirement for change management training is commonplace in most industries.

The PD Training Change Management Training Course provides participants with training and development in each step of the change process including the planning and preparation stages and the communication and implementation stages. Being prepared for the changes allows your organisation to grow steadily in spite of the potential pushback by staff.  If everyone is included in the change process, the staff will experience much less frustration, stress, attrition, etc.

This practical, professional development training course in Change Management is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Click on the buttons above to register for a public course or to get a free quote for an inhouse/onsite training event delivered at your preferred location.

Course Outcomes

• Learn about effective change management strategies
• Understand and recognise individual motivators for change and how to use them
• Recognise that everybody's personal change journey will be different
• Develop a change management and communications plan
• Gain skills required to lead a change project, celebrating a successful change and sharing the benefits and results with all staff
• Master strategies to align people with change, appealing to emotions and fact
• Understand the importance of resiliency in the context of change
• Learn to foster resiliency throughout a change project
• Understand the importance of flexibility and how to foster this strategy throughout a change project

Course Outline

Course Description

Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smooth functioning of business processes and improve moral. As human resources are the key in any organisation, it is important to coach and mentor the less experienced employees appropriately to reduce attrition, improve staff retention and create a culture of continuous improvement.

The PD Training Coaching and Mentoring Training Course provides you with a deep understanding and the skills required to properly implement important techniques such as personal and professional goal setting, developing career options, overcoming personal obstacles, building trust, giving critical feedback and more.

Attend our Coaching and Mentoring training class today, or have a trainer come to your workplace in Brisbane, Sydney, Melbourne, Canberra, Adelaide or Perth.

Please click on the Public Class tab below to view our Coaching and Mentoring Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

In this course participants will:

• Understand the G.R.O.W. model and apply it
• Learn to set appropriate, effective goals using the S.M.A.R.T. technique
• Learn how to recognise the current state or reality of an employee's situation
• Learn to identify coaching and mentoring options for your employees, creating a preliminary plan with action steps
• Learn how to develop a complete plan, including motivational opportunities to drive accomplishment
• Understand the importance of building & fostering trust with employees
• Master the art of giving effective feedback while maintaining trust
• Recognise & overcome common obstacles that are holding employees back
• Know when it is the right time to stop coaching an employee
• Learn to continue to transition an employee to other opportunities for continued growth

Course Outline

Course Description

The PD Training 3-Hour Coaching and Mentoring Training Course is delivered live, online and provides you with a deep understanding and the skills required to properly implement important techniques such as personal and professional goal setting, developing career options, overcoming personal obstacles, building trust, giving critical feedback and more.

Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smooth functioning of business processes and improve moral. As human resources are the key in any organisation, it is important to coach and mentor the less experienced employees appropriately to reduce attrition, improve staff retention and create a culture of continuous improvement.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews. 

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

In this course participants will:

• Understand the G.R.O.W. model and apply it
• Learn to set appropriate, effective goals using the S.M.A.R.T. technique
• Learn how to recognise the current state or reality of an employee's situation
• Understand the importance of building & fostering trust with employees
• Master the art of giving effective feedback while maintaining trust
• Recognise & overcome common obstacles that are holding employees back

Course Outline

Course Description

Critical thinking involves a number of processes including identifying and evaluating specific situations, being aware of any contributing circumstances and the potential results of your actions or plans. To think critically, it is important to evaluate various perspectives (yours and others) to identify the resources available to you and evaluate the short and long-term effects of taking a particular action.

The PD Training Applying Critical Thinking to Problem Solving Training Course provides training in identifying support structures, perspectives and arguments and how to critically evaluate the advantages and the disadvantages of a proposed plan or an action, so that the right decisions can be made the first time. Learn the difference between left brain and right brain thinking, removing the emotions from decision making, evaluating both sides of an argument and critical questioning skills.

This powerful professional development training course is delivered throughout Australia, including Brisbane, Sydney, Melbourne, Perth, Adelaide and Canberra.

Please click on the Public Class tab below to view our Applying Critical Thinking to Problem Solving Training Course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

• Explore real-world examples of why critical thinking is so important in business
• Learn to use critical thinking skills when making business decisions
• Choose the right techniques to recognise assumptions and draw conclusions
• Translate an abstract idea into something tangible
• Minimise the impact of job pressures on your thinking processes
• React with curiosity instead of emotion
• Get a roadmap for developing your critical thinking skills

Course Outline

Course Description

Being a highly effective manager requires a broad skillset which includes the managing and monitoring of organisational strategies, management and development of staff, implementation of technology, report generation and having the ability to communicate with all levels of the organisation.

The PD Training Highly Effective Management Training Course provides you with an understanding of how to implement strategies, develop your team and assess performance. To reduce costs, boost productivity and build positive work environments, having highly effective management skills is critical to your success.

This engaging training course will explore topics critical to highly effective management and help improve your managers’ skills and align their activities with the goals of the organisation. Attend a class today throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Highly Effective Management Training Course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

Course Outline

Course Description

This half-day, activity-based workshop is delivered live online and provides participants with the opportunity to understand what is resilience, the effects it has on their life and productivity, then gives them the chance to learn practical tools and strategies to implement on a daily basis to allow them to be more resilient especially during challenging times.

Participants learn to tools from leading sources such as the World Health Organisation (WHO) and Steven Covey (Circle of Influence) that they can use to proactively build their resilience and additional tools to employ in those tough times to maintain their reserves.

Delivered live online, this course considers how to build resilience through a work-related lens.  The workshop also includes aspects of neuro-science, and participants learn to recognise their decision making, attitude and feeling about a situation as a result of chemical releases, and how to refresh and move forward more positively.

This is where science meets the workplace to build greater productivity.

This is a practical and fun day that is suitable for all audiences because of it's practical workshop approach, which provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia, Hong Kong and Papua New Guinea - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews. 

Learn More Now by Clicking Here

Course Outcomes

This course will provide practical skills and techniques to help people improve their workplace performance in the following areas:

• Proactively Building Resilience
• Maintaining Resilience
• Handling Change with a Better Mindset
• Having Fun at Work, while Maintaining Professionalism and Productivity
• Displaying Courage
• Increased Collaboration
• Engage and Develop People

Course Outline

Course Description

This insightful,half-day workshop teaches participants how to identify what are their strengths, and why playing to those strengths makes a real difference in improving how people and their organisations perform. The course also recognises that human beings are not perfect and provides strategies for discovering areas for improvement and developing strategies to improve.

In addition to becoming more self-aware, participants will also learn to identify and encourage a strengths-based development in others leading to better engagement, improved well-being, reduced stress and greater life satisfaction overall.

Participants also review how research has proven that the simple act of expressing gratitude is a powerful means of making employees feel valued. The course will give participants an understanding of how to create a culture of gratitude and how as individuals they can cultivate their own personal habit of gratitude.

Organisations exist to serve others. The course gives participants a simple and effective tool to ‘get into the shoes’ of their customers to understand what they are thinking and feeling in their customer journey, and how to express empathy with thier customers.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries in all countries especially across New Zealand, Australia,  Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs. 

Learn More Now by Clicking Here

Course Outcomes

• Engage and Develop People
• Self-Development
• Outcome Orientation
• Value Diversity
• Deliver Results
• Increased Collaboration
• Solve Problems
• Engagement and Performance
• Influence and Negotiation
• Communicate Effectively

Course Outline

Course Description

The world is going virtual! The sudden increase in remote workers and hybrid work environments means it's even more important to understand how to connect from a distance. Team members are realising how vital working from home can be to their health, happiness, and career. As a leader, you need the skills to adapt and lead your team remotely.

In PD Training's 'Leading in a Hybrid Environment' course, you'll learn all the skills required to successfully lead your team remotely. You will learn skills such as how to deliver interactive meetings, ensure you keep team engagement high and of course, the do's and don'ts of virtual meetings.

This highly effective Leading in a Hybrid World course is designed for Leaders and Managers who need to develop the skills and confidence to lead their team using online channels. Learn how to effectively work and lead remotely and still build trust. This outline is for a 3-hour interactive session; however, we can tailor it to your specific requirements, which assures that the course can be directly applied to your workplace requirements. Our trainers have years of experience of delivering virtual training utilising many platforms.

You will also learn about your own personality type as well as others and how to engage in an entirely new way that provides a path to better communication and improved training skills.

These fun, high-energy training courses are delivered by experienced training professionals in Australia, New Zealand, USA, Singapore, Malaysia and Hong Kong.

Course Outcomes

After Completing This Course Participants Will Have Learned:

• Rules of Virtual Meetings
• Virtual meeting Etiquette
• Know how to effectively work and lead from home while building trust
• Understand what can lead to the greatest flourishing for you and your team
• Key strategies to collaborate with team members in different cities and countries
• Find new ways to avoid distractions and focus on your goals in the home setting

Course Outline

Course Description

Providing criticism, even when positive, is one of the most challenging tasks for anyone. This training course in delivering constructive criticism provides participants with valuable knowledge and skills to help them easily and productively provide criticism.

The PD Training Delivering Constructive Criticism Training Course provides an insight into what makes criticism work. It includes planning and preparing for a critique using techniques that ensure that the person receiving the criticism is motivated to rectify past mistakes and work towards improvement.  Learn skills like reading body language, when and where to give a critique, correct tone and much more.

This dynamic and practical training course is now available throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth and also via instructor-led online training.

Course Outcomes

• Determine the right place to give feedback
• Consider informal feedback
• Practice tone
• Criticise in private, praise in public
• Create a safe environment for providing criticism
• Develop understanding and active listening
• Check emotions and outbursts
• Diffuse negative emotions including anger
• Understand what not to do

Course Outline

Course Description

In the new global economy, it is more important than ever to understand how cultural differences affect communication and perception in the workplace. Improving intercultural communication enhances an organisation's success by bringing together varied perspectives and implementing fresh ideas in the organisation.

In this fascinating Managing Workplace Diversity training course you'll be exposed to a number of key skills including understanding how biases and stereotypes affect our judgment, identifying personal baggage that can affect opinions, ways to discourage discrimination, cultural body language, dealing with complaints and choosing a course of action to be taken and much more!

These courses are facilitated in English and are open to people from different industries in all countries especially across the United States, Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs.

Course Outcomes

• Learn about stereotypes & biases, how they develop, and gain insights into one's own perspectives
• Gain effective strategies for removing barriers to diversity in the workplace
• Communicate more effectively in a diverse population
• Learn the importance of non-verbal communication
• Master ways of encouraging diversity in the workplace while discouraging and preventing discrimination
• Learn how to respond to personal complaints & develop a support system to manage this resolution process
• Gain a professional approach to record, analyse and resolve situations involving diversity
• Learn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them from repeating

Course Outline

Course Description

The new PD Training Signature series course, Time Management for Managing Projects and Complex Tasks, incorporates best practices from a range of professional frameworks like Agile SCRUM, to create a real-world time management training course for the real-world project manager. 

Managing complex tasks, like projects, requires a range of time management skills.  Most important is the estimation process for costs and timings.  Most project estimations are difficult to forecast, hence why a large number of projects end up being delivered over-time and over-budget.

Learn essential skills like how to conduct multiple estimation techniques, delegation of tasks, meeting management, managing a crisis situation and much more!  You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved time management skills.

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!

Click the “Group Booking Quote” button for a free quote for your internal team training at your preferred location or contact us to attend live courses delivered in-person or live online.  Courses are available in Sydney, Melbourne, Brisbane, Perth Canberra, and Adelaide, or via virtual or hybrid training.

Course Outcomes

In this course you will learn to:

• How to use your Personality Traits to Improve your Time Management
• Learn to Organise the Workspace for Efficiency
• Making the Most of Planning Styles and Approaches
• Estimating Time for Tasks – Using PERT and Planning Poker
• What to do if you’re Not a “Planner”
• Master the Art of Staying Focused
• Discover How and When to Say “No”

Course Outline

Course Description

Employee engagement involves helping employees to become more productive, focused and organised. The success of your staff is directly related to the success of any organisation.

The PD Training Employee Engagement Training Course provides understanding and skill building in the various methods of employee engagement such as attention zones, goal setting, prioritising, focusing, and evaluating. Training in employee engagement helps managers to keep employees motivated, productive and fulfilled. Happy staff produce better results!

This engaging course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Course Outcomes

After completing this course particpants will be able to:

• Wake up! Disengagement is costing your company millions
• Identify the different types of attention
• Create strategies for SMART goals
• Implement proactive methods to create engagement
• Procrastination: Eat that frog!
• Manage time and productivity
• Develop strategies for an engaged workforce
• Identify the different personality types & how they fit into a plan for employee motivation

Course Outline

Course Description

When teams work in synergy they realise the potential that all teams have - which is that as a team, they can be more productive than the sum of the individual people.

To reach this high performing synergistic state, participants are involved in a one-day, workshop-style day that demonstrates how much more can be created by genuinely working together, having an appreciation for the different complementary strengths that come through diversity, and proactively working to the strengths of each team member.

The activities involve communication adaptability,personality type awareness, strengths discovery and management strategies, as well as experiencing greater outcomes through working together in new ways.

During this Building Team Synergy Training Course you will complete the REACH Personality Profiling tool, which will provide you with insight into your preferred communication style and how best to communicate with others. This newly found awareness will empower you with the ability to connect better with others and can provide you with an improved level of interpersonal communication and Building Team Synergy skills.

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request. 

These courses are facilitated in English, and are open to people from different industries in all countries especially across New Zealand, Australia,  Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs. 

Learn More Now by Clicking Here

Course Outcomes

This Course will provide practical skills and techniques to help people improve their workplace performance in the following areas:

• Communicate Effectively
• Increased Collaboration
• Influence and Negotiation
• Engage and Develop People
• Inspire Trust
• Manage Disruption and change
• Value Diversity
• Self-Development
• Solve Problems
• Deliver Results

Course Outline

Course Description

This course equips leaders with practical strategies to enhance coaching and succession planning through the power of AI. Designed for current and emerging leaders, Using AI in Leadership: Coaching and Succession introduces the use of advanced tools like ChatGPT (REACH LX) to support more meaningful, consistent, and scalable leadership conversations.

Participants will learn how to use AI to generate coaching insights, guide development discussions, and identify future talent across their teams. By blending human intuition with AI-driven support, this course helps leaders elevate their impact, reduce overwhelm, and foster a culture of growth and empowerment.

Whether you're building a leadership pipeline or simply seeking to lead with more clarity and confidence, this course offers the tools and techniques to do it better with AI as your strategic partner.

This course is ideal for managers, team leaders, HR professionals, and executives seeking to improve their ability to connect, correct, and support their people without losing the human touch.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After Completing this course you will know how to:

• Recognise what makes and Effective Coach
• Identify Strengths and Growth Areas in Team Members
• Use AI to Support Coaching Conversations
• Access Insights for Talent Development and Readiness
• Integrate AI into Ongoing Develoment and Career Planning

Course Outline

Course Description

Difficult 1-on-1 conversations are among the most critical and often most avoidedtasks for leaders. Whether addressing performance issues, delivering tough feedback, or handling sensitive topics, these conversations demand clarity, emotional intelligence, and preparation.

Using AI in Leadership: Having Difficult 1-on-1 Conversations is designed to help leaders master the art of tough conversations using the support of artificial intelligence, especially large language models like ChatGPT (REACH LX).

This course goes beyond theory. It helps you understand why these conversations are challenging, how your personal tendencies affect your approach, and how to leverage AI to prepare, practice, and respond with empathy and confidence. You'll explore ethical considerations, prompt-writing techniques, and how AI can help build resilience and communication clarity.

This course is ideal for managers, team leaders, HR professionals, and executives seeking to improve their ability to connect, correct, and support their people—without losing the human touch.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After Completing this course you will know how to:

• Identify Why Difficult Conversations are Challenging
• Understand Your Personal Leadership Tendencies
• Use AI Safely and Ethically in Communication Preparation
• Craft Effective Prompts for Conversation Planning
• Leverage AI to Support Empathy and Resilience
• Improve Communication Strategy in High-Stakes Settings

Course Outline

Course Description

Leadership is not just about managing down it's also about influencing across and leading up. Whether you're managing stakeholders, communicating with senior leaders, or driving strategic ideas forward, your ability to influence effectively is critical to your success.

Using AI in Leadership: Leading Up and Expanding Influence equips leaders with tools to enhance self-awareness, craft strategic messages, and build credibility with key stakeholders—using the power of AI to accelerate the process. Learn how to clarify your message, anticipate stakeholder needs, and practice influence strategies with support from large language models like ChatGPT (REACH LX).

This course is ideal for emerging leaders, middle managers, and high-potential professionals looking to increase their visibility, strategic voice, and upward impact in their organisations.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After Completing this course you will know how to:

• Clarify the Purpose and Tactics of Leading Up and Influencing
• Identify Personal Strengths and Blind Spots in Influence
• Use AI to Strategise Influence and Postition Ideas Effectively 
• Leverage AI to Expand Visibility and Build Relationships

Course Outline

Course Description

In a world reshaped by artificial intelligence, modern leaders must adapt, evolve, and lead with insight. Using AI in Leadership: Managing Change and Transformation empowers leaders to harness the potential of AI - especially large language models (LLMs) - as catalysts for meaningful change.

This course begins with a foundational introduction to artificial intelligence and LLMs, breaking down what leaders need to know in plain, practical terms. You'll explore how to use AI tools safely and responsibly, while developing the critical skill of prompt design to get the most from AI-driven insights.

From there, the course shifts into leadership territory—equipping you with the language and mindset to lead transformation with clarity and confidence. Learn how to position AI as a strategic partner, use it to support change initiatives, and take actionable steps to guide your team or organization through a successful transition.

Whether you're an executive, team leader, or change agent, this course provides the tools to integrate AI into your leadership approach and navigate transformation with intelligence and impact.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After Completing this course you will know how to:

• Use AI Safely, Ethically and Effectively
• Develop High-Impact Prompts
• Communicate the Language of Change and Transformation
• Apply AI to Real-World Leadership Challenges
• Integrate AI into the Change Management Process
• Lead with Confidence in the AI Era

Course Outline

Course Description

Conflict is inevitable in any team - but how leaders handle it can make the difference between division and growth. In the era of artificial intelligence, leaders have powerful new tools at their disposal to better understand conflict dynamics, navigate difficult conversations, and create more collaborative team environments.

Using AI in Leadership: Resolving Conflict in Your Team equips leaders with practical knowledge of how to use AI tools - particularly large language models like ChatGPT (REACH LX) to support the resolution of interpersonal and team conflict. From understanding conflict styles to crafting better communication strategies, this course offers a modern, human-centered approach to conflict resolution enhanced by AI.

You’ll learn how to prompt AI effectively, analyse team dynamics, prepare for critical conversations, and model calm, confident leadership when tensions run high.

This course is ideal for team leaders, managers, HR professionals, and executives looking to strengthen team cohesion using innovative, tech-enhanced strategies.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After Completing this course you will know how to:

• Leverage AI for Insight and Perspective 
• Use Prompts to Prepare for Critical Conversations
• Enhance Communication Through AI Collaboration
• Model Emotionally Intelligent Leadership
• Lead with Clairty and Fairness in the AI Era

Course Outline

Course Description

Generative Artificial Intelligence for HR Practitioners is a focused 3-hour workshop designed for Human Resources professionals ready to explore how AI can support and streamline their work.

This practical, hands-on course introduces the fundamentals of Generative AI and shows how tools like ChatGPT can assist with key HR functions - from responding to employee issues to navigating enterprise agreements. Through a guided case study, you’ll see how AI can help interpret complex information, generate response options, and even reference relevant legislation or EBAs.

Whether you’re new to AI or looking to apply it more effectively in your HR role, this course offers a practical and supported environment to build your skills and confidence.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After Completing this course you will know how to:

• Access and navigate Generative AI tools relevant to HR eg. ChatGPT 
• Write effective prompts tailored for HR tasks
• Apply AI in realistic HR scenarios, including handling employee complaints 
• Evaluate the appropriateness of AI generated content in sensitive and complex situations
• Build confidence in experimenting with AI to accelerate HR output and decision making

Course Outline

Course Description

Introduction to Generative Artificial Intelligence is a dynamic, 3 hour power session designed to equip participants with a clear understanding of how AI - specifically Generative AI - is reshaping the way we work, create, and solve problems.

Whether you're a professional seeking to boost productivity or simply curious about how AI can support your daily tasks, this course offers a practical and accessible entry point. Through a blend of theory, demonstrations, and hands-on activities, you’ll learn how to effectively use leading GAI tools, craft powerful prompts, and critically evaluate the benefits and limitations of AI in real-world contexts.

No prior AI experience is required just a willingness to explore. By the end of the session, you'll walk away with foundational knowledge and the confidence to begin integrating AI tools into your personal and professional life.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Course Outcomes

After Completing this course you will know how to:

• Define what Generative Artificial Intelligence is and how it differs from traditional AI
• Identify common Generative AI tools and platforms available for business and personal use
• Write clear effective prompts to generate relevant outputs 
• Evaluate benefits and limitations of Generative AI 
• Apply foundational prompt engineering techniques to enhance quality and usefulness of AI generated responses
• Recognise ethical considerations and practical challenges when using AI in decision making and content creation
• Explore opportunities to integrate Generative AI into your workflows for improved productivity and creativity

Course Outline

Course Description

"Copilot Business License is required."

Unlock the full potential of Excel with Microsoft 365 Copilot in this comprehensive instructor-led online training. Designed for professionals looking to enhance productivity and data skills, this hands-on course guides you step-by-step through the powerful AI-driven features now embedded in Excel.

Start by understanding what Copilot is, how to access it, and how to write effective prompts. Learn how to use Copilot to clean and structure data, apply advanced formulas and functions, and edit and format spreadsheets efficiently. Dive into data visualisation with charts and PivotTables and explore the integration of Python in Excel for deeper analysis.

Whether you're an Excel beginner or looking to take your skills to the next level, this course equips you with the tools to work smarter and faster using Microsoft 365 Copilot.

These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia and Hong Kong  - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

In this course, participants will Learn: 

• What Microsoft Copilot is and how to activate and use it effectively
• How to Craft Structured Prompts and use hte Mobile App 
• How to Clean and Prepare data quickly with AI Assistance 
• Apply Formulas and functions, including Lookup, Logical and Conditional Formulas 
• Format, Filter and sort data like a pro
• Build Charts and PivotTables 
• Get started with Python in Excel for tasks like data analysis and word clouds

Course Outline

Course Description

"Copilot Business License is required."

Transform the way you communicate and collaborate with Microsoft 365 Copilot in Outlook and Teams in this practical, instructor-led online course. Designed for busy professionals and teams, this course shows you how to use AI to manage your inbox, write better emails, run more effective meetings, and stay organised with minimal effort.

Discover how Copilot in Outlook helps you summarise long email threads, draft responses, schedule meetings, and manage your day more efficiently. In Teams, learn how to generate meeting summaries, action lists, and recaps - even if you missed the call. You’ll also explore prompt writing techniques and real-world scenarios to maximise productivity using natural language.

By the end of this course, you’ll be empowered to reclaim your time, reduce digital fatigue, and communicate with greater clarity and impact.

These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia and Hong Kong  - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

In this course, participants will Learn: 

• What Microsoft Copilot is and how it integrates with Outlook and Teams
• Draft, Summarise and refine Emails quickly using AI   
• Use prompts to manage Scheduling, Tone and Follow-ups
• Generate Meeting Summaries, Action Items and Recaps in Teams 
• Collaborate more efficiently with AI-powered chat and thread tracking  
• Best Practices for Writing effective prompts in Business Communication 
• Save time and reduce Clutter with Copilot's Intelligent Assistance 
  

Course Outline

Course Description

"Copilot Business License is required."

Unlock the full potential of Microsoft 365 Copilot in PowerPoint with this practical, instructor-led online training. Designed for professionals and teams looking to enhance their presentation skills with AI, this course walks you through every stage of using Copilot from setup to slide design.

You’ll begin by understanding what Copilot is, how it’s licensed, and how to use guides, prompt structures, and the mobile app. Then, dive into the Copilot interface, including accessing settings, navigating the Copilot pane and using prompt galleries and bookmarks effectively.

Learn how to generate compelling presentations from prompts, outlines, or Word documents, and discover techniques to structure your content with clarity. You'll also explore how to use Copilot to organise slides, add summaries and create speaker notes. Finally, bring it all together with tips on design themes, layouts, and visuals to make your presentations shine.

Whether you’re a business professional, educator, or team leader, this hands-on course will help you boost productivity and creativity using AI-powered tools in PowerPoint.

These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia and Hong Kong  - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

In this course, participants will Learn: 

• Understand how Copilot enhances productivity and creativity using AIy
• Navigate the Copilot interface confidently  
• Create Ai-generated presentations 
• Structure and Organise presentations effecively
• Apply Professional presentation design principles 
• Utilise best practices for prompting Copilot 
• Boost presentation development speed and quality

Course Outline

Course Description

"Copilot Business License is required."

Step into the next generation of document creation with Microsoft 365 Copilot for Word in this dynamic instructor-led online course. Designed for professionals and teams looking to boost productivity and write with greater impact, this course explores how to leverage Copilot's AI capabilities to streamline drafting, editing, formatting, and collaboration in Word.

Gain a deep understanding of what Copilot is, how to access and use it effectively, and how to craft prompts that produce intelligent results. Learn how to use Copilot to draft content, summarise documents, rewrite sections in different tones, and generate tables, lists, and reports effortlessly. You'll also discover how to format documents professionally, apply templates, and collaborate in real time with enhanced AI support.

Whether you're writing business reports, proposals, manuals, or marketing content, this course will help you work smarter, write better, and get more done in less time.

These courses are facilitated in English, and are open to people from different industries in all countries especially across Australia, New Zealand, Singapore, Malaysia and Hong Kong  - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

In this course, participants will Learn: 

• What Microsoft Copilot is and how to activate it in Word
• How to Write Effective Prompts to Generate, Refine and Rework Content  
• Drafting Reports, Letters and Summaries with AI Support
• Formatting text and Layouts using natural Language Commands
• Collaborating and Co-Authoring Documents more effeciently 
• Using Copilot for Editing Tone, Grammar and Clarity
• Creating Professional Tables, Outlines and Templates with ease
  

Course Outline