Have you ever gone into a store or restaurant and the service was so bad that you promised yourself you’d never go back? What was it about the customer service experience that was so poor? Was the staff rude or arrogant? Or maybe the service was slow? Or maybe they didn’t have what you were [...]
Customer Service Training
What Are Centres of Excellence? Pd training is developing dedicated centres for excellence to provide organisations with comprehensive specialist programs to take the organisations to the next level. The centres for excellence will be Leadership for Leaders, Customer Service Excellence, Sales Excellence, Excellence in Coaching and Mentoring and Excellence in Dynamic Presentations. The centres for [...]
PD Training is Developing Centres for Excellence
Our research tells us that our competitors never deliver these type of services because of a lack of creativity, and the reluctance to spend the money to provide the best possible resources to their customers.
Continuous Customer Service Improvement at pdtraining
On June 1st 2011, Professional Development Training added a range of new features based to our already cutting edge PD Training Client Portal that puts PD Training in a league of our own in Australia, and in the world as far as we know
World Class Customer Service at pdtraining
For a goal to have real meaning, it must be realistic. It should push your limits and capabilities, but not exceed what you are capable of delivering to yourself and your organization. In short, it must be tough to completely fulfill, but it must also be mostly achievable. That means taking into account both internal [...]
Increasing the skill levels of the whole Company increases business throughput without increasing head-count, maximising both profitability and growth potential
An immediate judgment is made about your company based not on business research, financial analysis, results tracking, customer referrals or B2B needs analysis, but simply on the first thing they see or hear.
You know what? I got 3 customers in the 1st couple of weeks giving good comments on the forms, my first ones ever.
Customer Service Training: Theory in Practice – “Emma’s Story”
The reason this must be done gently, is that while the customer is NOT always right, they ARE always the foundation on which your business profitability is based.
Is the Customer Always Right?
The first thing I am always faced with when I run a Customer Service Training Course at pdtraining is how very few people and companies have a detailed picture of who their customers are.
Customer Service Training
When working on your customer Service strategy with pdtraining its not only essential to have a full description of all your customers, but equally its vital that you are aware of your companies sales process and how the customers came to be customers in the first place.
Lifetime Value of a Happy Customer
Customer service is not about always saying Yes, it is about understanding, listening and genuinely aiming to meet your customers needs.
Customer Service Training Theory in Practice