Customer Service Training


Customer Service Training Brisbane – How to Give AWESOME Customer Service

Have you ever gone into a store or restaurant and the service was so bad that you promised yourself you’d never go back? What was it about the customer service experience that was so poor? Was the staff rude or arrogant?  Or maybe the service was slow?  Or maybe they didn’t have what you were [...]

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Customer Service Training Brisbane – How to Give AWESOME Customer Service


PD Training is Developing Centres for Excellence

What Are Centres of Excellence? Pd training is developing dedicated centres for excellence to provide organisations with comprehensive specialist programs to take the organisations to the next level. The centres for excellence will be Leadership for Leaders, Customer Service Excellence, Sales Excellence, Excellence in Coaching and Mentoring and Excellence in Dynamic Presentations. The centres for [...]

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PD Training is Developing Centres for Excellence


For a goal to have real meaning, it must be realistic.  It should push your limits and capabilities, but not exceed what you are capable of delivering to yourself and your organization.  In short, it must be tough to completely fulfill, but it must also be mostly achievable.  That means taking into account both internal [...]

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Fisrt Impresions

An immediate judgment is made about your company based not on business research, financial analysis, results tracking, customer referrals or B2B needs analysis, but simply on the first thing they see or hear.

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Fisrt Impresions


Customer Service Training

The first thing I am always faced with when I run a Customer Service Training Course at pdtraining is how very few people and companies have a detailed picture of who their customers are.

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Customer Service Training


Lifetime Value of a Happy Customer

When working on your customer Service strategy with pdtraining its not only essential to have a full description of all your customers, but equally its vital that you are aware of your companies sales process and how the customers came to be customers in the first place.

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Lifetime Value of a Happy Customer