By knowing the techniques of handling difficult customers, a business can prevent and resolve customer complaints and build a good brand image. To build skills in serving customers, consider joining Customer Service Training Course from pdtraining delivered in Brisbane and other cities in Australia. Allow Venting Out A customer when angry cannot think rationally. That […]
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Customer Service Training Course in Brisbane – Handling Difficult Customers
For a customer service professional, a happy customer means job well done. If you want to become a skilled customer service professional, use Customer Service Training Course to gain new knowledge and skills in customer service. The course is available in Parramatta, Sydney, Adelaide and other cities in Australia. Customers expect to receive good value, […]
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Basics of Customer Service: Training Course in Parramatta, Sydney, Adelaide
Professional development training has been changed like never before! On July 1, 2014, pdtraining launched the “Connected Classroom” in Australia, New Zealand and the USA. OK, so what’s the big deal? First, courses will be delivered using Android tablets instead of traditional printed manuals. This will result in a savings of over 500,000 printed pages […]
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Pdtraining Launches the Connected Classroom in Australia, New Zealand and USA
Every person has faced many difficult situations, but how we handle them makes the difference between whether we gain from them or not. To gain the confidence to handle difficult people and situations, consider participating in Assertiveness and Self Confidence Training Course offered by pdtraining in Sydney, Canberra and other cities in Australia. A situation […]
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Training in Assertiveness and Self Confidence – Dealing with Difficult Situations – Sydney, Canberra
Knowing your destination is important to determine how you must plan your journey. If you are looking to build self-confidence, consider joining Assertiveness and Self Confidence Training Course from pdtraining in Melbourne and many other cities in Australia. Many times, our circumstances distract us from what we really want from life. Tasks that need to […]
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Setting Goals: Assertiveness and Self Confidence Training Course in Melbourne
There are many body language signals that express negativity, and are best avoided. To develop understanding and skills in body language, consider joining Body Language Training Course from pdtraining available in Sydney and other cities in Australia. Body language can express as many emotions as verbal communication can. While we do not allow ourselves to […]
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Training in Body Language in Sydney: Body Language Signs to Avoid
Our body language is controlled by our feelings and thoughts. If you want to understand and control body language, consider joining Body Language Training Course offered by pdtraining in Parramatta and many other cities in Australia. Most of us are not conscious of our body language. We somewhat control our facial expressions, but when it […]
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Emotions, Thoughts & Body Language – Training Course in Body Language in Parramatta
Supply Chain Management (SCM) is the management of suppliers and goods, storage of raw materials, transportation of goods, etc. to the point of consumption. To gain skills in the management of supply chains, consider participating in Supply Chain Management Training Course delivered by pdtraining in Sydney, Canberra, Melbourne and other cities in Australia. Definition of […]
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What is Supply Chain Management? Training Course in Sydney, Canberra, Melbourne
If a supply chain is not optimised, it leads to the incurring of more costs and the reduction in the value for customers. If you are looking to build skills in managing supply chains, consider participating in Supply Chain Management Training Course from pdtraining in Brisbane and other cities in Australia. A company through an […]
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Improving Supply Chain Management – Training in Brisbane
Handling customers over the phone requires specific skills, including developing patience and telephone etiquette. If you want to improve your skills in customer service, consider participating in Customer Service Training Course offered by pdtraining in Adelaide, Melbourne, Parramatta and other cities in Australia. When a customer calls for service, s/he expects courteousness and early resolution […]
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How to Handle Customers Over the Phone: Customer Service Training in Adelaide, Melbourne, Parramatta
Every company wants to retain their new customers and turn them into loyal customers. To enhance your skills in customer service, consider joining Customer Service Training Course delivered by pdtraining in Melbourne and other cities in Australia. To build loyal customers, you need to identify factors that make your customers come back to you. Irrespective […]
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Customer Service Training Course in Melbourne: How to Build Loyal Customers
There are certain crucial factors that you must review before and during a training session. If you are looking to gain new skills in training others, do consider Train the Trainer Training Course from pdtraining delivered in Brisbane, Sydney, Adelaide and other cities in Australia. For conducting a successful training session, much planning and preparation […]
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What To Do Before Delivering Training: Train the Trainer Training Course in Brisbane, Sydney, Adelaide
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