How to Give AWESOME Customer Service: Customer Service Training in Brisbane, Sydney

Have you ever gone into a store or restaurant and the service was so bad that you promised yourself you’d never go back? To gain skills in serving customers, consider using Customer Service Training Course delivered by pdtraining in Brisbane, Sydney and other cities in Australia. What was it about the customer service experience that was […]

Continue reading:
How to Give AWESOME Customer Service: Customer Service Training in Brisbane, Sydney

The Three Phases of Negotiation: Training Course in Sydney

To conduct successful negotiations, you need to know the techniques of negotiating.  If you are looking to develop skills in negotiation, consider participating in Negotiation Training Course delivered by pdtraining in Sydney and other cities in Australia. The three phases of a negotiation are: • Phase One – Exchanging Information • Phase Two – Bargaining […]

Continue reading:
The Three Phases of Negotiation: Training Course in Sydney

The Importance of Professionalism Over the Phone: Professional Telephone Skills Training in Sydney, Canberra

When making a large purchase decision, most consumers will phone 3-4 purveyors of their desired good or service, with the intention of comparing price, service and responsiveness. To build skills in conducting telephone conversations, use Professional Telephone Skills Training Course offered by pdtraining in Sydney, Canberra and other cities in Australia. While your company will have […]

Continue reading:
The Importance of Professionalism Over the Phone: Professional Telephone Skills Training in Sydney, Canberra