Course Description

The PD Training Sales Training course provides you, or your team, with the skills to increase their sales by asking better questions, gaining loyal repeat customers, understanding common body language, overcoming common sales objections, finding referral opportunities and growing the business with professionalism, enthusiasm and more.

A company's sales force is the frontline for revenue generation and growth, so it's imperative that your sales team is effective, efficient and has the key skills to find and close sales opportunities, no matter what industry you're in.

Click Here to See What a Complete Sales Staff Development Program Looks Like

You will learn about your own personality as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved prospecting and sales outcomes.

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!

This dynamic training course is available now throughout Australia including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Please click to view our Sales Training course schedule delivered online or click the In-House Training tab to receive a free quote for customised courses delivered at your preferred location.

Course Outcomes

After completing this course participants will have learned to:

• Understand the reasons people buy
• Understand the sales cycle and the skills required for each stage
• Know how to generate leads, qualify them and convert them into sales
• Know how to build rapport and transition out of it
• Use the right questions to discover needs
• Know how to earn trust through listening
• Understand the four P's of presenting solutions – prioritise, personalise, prepare, practise
• Know how to respond to and overcome objections
• Recognise when to close the sale and apply different techniques to do so
• Know how to plan to follow up activities
• Know how to ask for referrals

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Course Description

Effective recruitment and employee selection ensures that the right people are placed in the right job, but it is not always an easy process. Having a well designed recruitment process helps to increase job satisfaction, reduce wastage of resources, achieve better retention of employees and improves productivity.

The PD Training Recruitment and Selection Training Course teaches you critical recruiting skills like how to design a best-practice selection process, setting tangible goals, how to implement new staff orientation and retention, interviewing techniques and measuring and monitoring the results of your recruitment efforts.

These engaging, practical professional development training courses are delivered throughout Australia, including Brisbane, Sydney,, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Recruitment and Selection Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

After completing this course participants will be able to:

• Master the recruitment process
• Recognise the G.R.O.W. model & how to set goals
• Learn how to prepare for the interview & question process
• Different types of interviews
• Conducting background checks
• Identify & avoid bias when making an offer
• Discover new ways of retaining talent & measuring growth
• Setting up an orientation program

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Course Description

The PD Training (PDT) Leadership Training course is a practical short course that provides participants with an impactful learning journey that develops insight and skills to develop as a leader, and teaches functional management skills that are core competencies needed by people in leadership roles. 

The PDT Leadership Training course utilises a system of activities that has been scientifically proven to provide leaders with improved levels of agility, resilience and improved communication skills. If you would like a custom approach to developing your leaders in your workplace view our Leadership Development Program to see how we can best collaborate. 

In this dynamic, 2-day professional Leadership Training Course, you'll learn how to become an effective leader who is self-aware, builds trust, and can inspire a high performing team. You'll also learn management skills such as problem solving, decision making, giving feedback and performance management.

During this Leadership Training Course you will complete the REACH Personality Profiling tool, which will provide you with insight into your preferred Leadership style and your strengths and areas for growth to better influence. This newly found awareness will empower you with the ability to connect better with others and can provide you with an improved level of interpersonal communication and leadership skills.  

Complete a Sample Profiling Survey and View a Sample Report Below:

To Have Your Leaders Start the 12-Minute Survey click here

If You Would Like to View an Example of the Report click here

Our Leadership Training Course is available now throughout Australia including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Leadership Training course schedule by city or click the Group Booking Quote Button to receive a free quote for customised courses delivered at your preferred location.

Looking for a 3-hour Online Live version of the course?  Click Here to View Our 3-Hour Virtual Leadership Skills Courses.

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While many people find it difficult to deal with change in the workplace, the concept of continuous improvement should be embraced and used for the growth of any organisation.  And continuous improvement almost always requires some form of change to internal systems and processes that people have become comfortable with.  An organisation that plans and prepares for change is better able to overcome these challenges and implement improvements as required.

Internal changes should be implemented after the creation of the new strategy or system, however most organisations and/or employees are not prepared for internal changes to policies or external strategies. Hence the requirement for change management training is commonplace in most industries.

The PD Training Change Management Training Course provides participants with training and development in each step of the change process including the planning and preparation stages and the communication and implementation stages. Being prepared for the changes allows your organisation to grow steadily in spite of the potential pushback by staff.  If everyone is included in the change process, the staff will experience much less frustration, stress, attrition, etc.

This practical, professional development training course in Change Management is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Click on the buttons above to register for a public course or to get a free quote for an inhouse/onsite training event delivered at your preferred location.

Course Outcomes

In this course participants will:

• Learn about effective change management strategies
• Understand and recognise individual motivators for change and how to use them
• Recognise that everybody's personal change journey will be different
• Develop a change management and communications plan
• Gain skills required to lead a change project, celebrating a successful change and sharing the benefits and results with all staff
• Master strategies to align people with change, appealing to emotions and fact
• Understand the importance of resiliency in the context of change
• Learn to foster resiliency throughout a change project
• Understand the importance of flexibility and how to foster this strategy throughout a change project

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Course Description

Being a highly effective manager requires a broad skillset which includes the managing and monitoring of organisational strategies, management and development of staff, implementation of technology, report generation and having the ability to communicate with all levels of the organisation.

The PD Training Highly Effective Management Training Course provides you with an understanding of how to implement strategies, develop your team and assess performance. To reduce costs, boost productivity and build positive work environments, having highly effective management skills is critical to your success.

This engaging training course will explore topics critical to highly effective management and help improve your managers’ skills and align their activities with the goals of the organisation. Attend a class today throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Highly Effective Management Training Course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

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Course Description

The ability to successfully manage a cohesive, happy and high-performing team, that consistently meets goals, is in high demand.

This Team Leadership workshop from PD Training teaches you how to develop different strategies for leading diverse teams, set effective KPI's, how to interpret the Tuckman and Jensen's Four-Phase Model, learn powerful techniques for ensuring effective and productive team meetings and much more!

This dynamic training course is available now throughout Australia including, Brisbane, Sydney, Melbourne, Adelaide, Canberra, and Perth.

Course Outcomes

After completing this course participants will be able to:

• Learn to identify the different types of teams & develop different strategies for leading them
• Recognise the different team development stages and behaviours
• Master techniques to manage teams at each stage of development, known as Forming, Storming, Norming, Performing & Adjourning
• Develop a range of great team building activities
• Gain strategies & techniques to ensure effective & productive team meetings
• Develop great team problem solving & facilitation skills
• Learn techniques to foster teamwork & create a supportive team culture

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5S is method of creating, maintaining and improving a clean and orderly workplace that exposes waste and errors. It helps identify unplanned levels of inventory, inadequate work processes, wasted time and equipment-related inefficiencies.

The PD Training 5S Introduction course is a great place to start on your continuous improvement initiative, because it promotes an action oriented approach to change and allows everyone in the organisation to get involved and provide input on improving their workplace.

This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra, and Perth.

Course Outcomes

After completing this course participants will be able to:

• Explain the origins of 5S methodology
• Discuss the benefits of 5S principles
• Identify opportunities for improvement using 5S principles
• Introduce and embed 5S changes to the workplace for sustained improvement
• How to design your workplace based on 5S principles
• Learn Techniques to prevent bad habits

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Active listening is the key to effective communication as it requires a real two-way exchange of information between two or more people. There is a big difference between "hearing" someone speak and "listening with intent", so once you start using the active listening techniques taught in this course you'll experience better results in your relationships both at home and in the workplace.

The PD Training Active Listening training course teaches you crucial skills like how to how to listen attentively, how to show real interest, how to understand what you’ve heard and how to respond appropriately. This course touches on body language as well as specific types of questioning techniques.  After learning and implementing these techniques you will become a more effective communicator in all situations.

PD Training's half-day Active Listening Training course is available online or can be customised and delivered at your chosen location.

Course Outcomes

• Engage more effectively through actively listening
• Understand the difference between ‘hearing’ and ‘listening’
• Learn the techniques to listen actively
• Increase their awareness of communication behaviours
• Understand how emotions effect their ability to listen
• Learn to paraphrase and restate for clarification
• Be able to manage and encourage constructive collaboration

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Course Description

Anger is a normal, healthy emotion that can quickly become unhealthy and detrimental if not understood and controlled. It’s a matter of learning how to either avoid anger entirely, or how to identify and refocus this emotional energy in a positive manner, using it to drive interpersonal change whenever possible.

The 1-day PD Training Anger Management Training Course teaches you how to first identify the root cause of this disruptive emotion, then focuses on teaching you how to manage your anger so that you can use it to achieve positive outcomes. The training course includes skill development in resolving problems, being objective, handling angry people and negotiating and controlling situations so that your anger can be redirected and used productively.

Some students attend this course as required by courts and/or their counsellors, so please check with your local magistrate for approval if this is your intention.  We look forward to welcoming you to an Anger Management training course in Brisbane, Sydney,, Melbourne, Canberra, Adelaide or Perth.

Course Outcomes

• Gain a better understanding of anger
• Gain insight into the "fight or flight" response that triggers anger
• Learn about helpful and unhelpful ways of dealing with anger
• Master strategies for gaining control of anger
• Discover some productive ways for "blowing off steam"
• Learn how to improve home and work life by better managing anger 

This Anger Management Training Course has been Officially Endorsed by the Australian Counselling Association

 

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PD Training’s Assertiveness and Self Confidence Course teaches you how to become more confident and comfortable with personal assertiveness, how to cope with other people's negativity and how to respond when someone else is being overbearing or aggressive towards you.

In this empowering course, you also learn how to approach both difficult topics and topics you’re passionate about with constructive approaches, including how to say “no” without being portrayed as “offensive,” how to use body language effectively, how to express your views and disagreements positively and much more.

You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved self-confidence and assertiveness.

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!

Attend PD Training’s Assertiveness and Self Confidence Course live online or by booking an in-house course or external group booking in Brisbane, Sydney, Melbourne, Canberra, Adelaide and Perth or Australia-wide.

Looking for a 3-hour Online Live version of the course?  Click Here to View Our 3-Hour Virtual Assertiveness Courses.

Course Outcomes

• Understand the differences and links between, self-confidence, self-esteem and assertiveness
• Know what influences self-esteem
• Know how to read aggressive, passive and passive/aggressive behaviour
• Know how to project self-confidence
• Know how to communicate with confidence and how to use your voice effectively
• Know how to write assertively
• Recognise your strengths and build on them
• Deal with workplace challenges to your self-confidence
• Understand when and how to be assertive
• Understand assertiveness in different cultures
• How to say ‘No’ politely

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Actively seeking out qualified candidates is the best way to ensure that you find the talent you require. Effective recruitment is essential to improve the quality of the workforce and cut costs on frequent hires.

Effective Recruitment: Behavioural Interview Techniques Training Course is a short and to-the-point course that teaches participants how to use the tools and techniques to recruit successfully every time.

This Behavioural Interview Training course is designed for both new and experienced recruiters and HR generalists. Find a course near you throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra,and Perth.

Course Outcomes

After completing this course, participants will:

• Learn about current trends in recruitment and selection
• Gain some tips on sourcing great candidates
• Recognise pros and cons of different types of interviews
• Identify, categorise and plan the strategic use of different styles of questioning
• Learn some techniques to avoid bias
• Develop strategies for measuring effectiveness, results and continuous improvement

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Course Description

The ability to understand body language is a powerful skill that will help you interpret what people are saying unconsciously. Known as "non-verbal communication", body language represents 55% of person-to-person communications, so learning how to use it and read it will give you a real advantage in improving your ability to communicate with others both in the workplace and at home. 

The PD Training 1-day Body Language course teaches you how to recognise the body language of others, while also helping you become more aware of what your own body is communicating. You’ll learn how to read facial expressions, hand gestures, body posturing, voice variations and unconscious movements.  You'll also be exposed to the differences in genders and how to use body language to your advantage.

Our fascinating Body Language training courses are available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Body Language Training course schedule by city or click the In-House Training tab to receive a free quote for customised courses delivered at your preferred location.

Course Outcomes

In this course participants will:

• Understand the range of nonverbal behaviours that comprise ‘body language’
• Understand the nuances of handshakes and touch
• Understand how your personal style influences your body language
• Match body language to words
• Know how to read facial expressions
• Interpret common gestures
• Interpret eye contact
• Understand power poses
• Know the sign of a fake smile and when someone is lying to you
• Understand the differences in body language across cultures

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THIS COURSE IS NO LONGER AVAILABLE IN AUSTRALIA

 

Course Outcomes

In this course participants will:

• Understand financial terminology and concepts clearly
• Gain skills to analyse financial statements
• Understand the differences between budgets & budgeting
• Be able to implement techniques for effective budgeting
• Be able to apply advanced forecasting techniques
• Discover how to make smart purchasing decisions
• Interpret some of the legal aspects of finances

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Course Description

Building teams can be challenging because it requires bringing together and managing different kinds of people. Skilled managers use a variety of tools and techniques for building high performance teams.

The PD Training Building High Performance Teams Training course provides intensive training in each stage of team building and development process such as identifying team player types, brain writing, management of disagreements, analysing tools, self-assessment and more. This training course is designed to empower managers to create and manage outstanding teams.

This practical training course, full of take-away tools, is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra,and Perth and also via instructor-led online training.

Course Outcomes

• Recognise the five stages of team development
• Inspire and motivate team members
• Build teamwork by applying the twelve characteristics of an effective team
• Promote trust and rapport by exploring your team player style, and find how it impacts group dynamics
• Recognise the key elements that move a team from involvement to empowerment, and give these elements to your team
• Develop strategies for dealing with team conflict and common problems
• Build teams using TORI
• Communicate effectively
• Engage in active listening
• Build consensus through understanding

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A business’ ethics ensures that employees will understand the goals and expectations of an organisation. Ethics determine the “rules of the road” for a particular entity, so it’s imperative to communicate the ethical policy that staff should follow in a way that makes sense at all organisational levels.

The PD Training Business Ethics Training Course teaches you how to implement ethical management, goal setting, organisational policies, and identification and management of responsibilities. This course provides you with the knowledge and skill building techniques that allows the successful building and management of a business ethics framework.

This engaging business ethics training course is available now throughout Australia, including Brisbane,Sydney, Melbourne, Perth, Adelaide, Canberra and

Course Outcomes

• Understand what 'business ethics' is
• Learn how to make ethical decisions
• Receive practical tools to implement ethics in the workplace
• Understand employee rights to enable and create privacy, harassment & technology policies
• Understand your business & social responsibilities
• Learn how to balance personal and organisational ethics
• Learn when to "blow the whistle"
• Be able to identify unethical behaviours

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Business process management helps organisations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimised to make sure they are still meeting the goals that they were designed to accomplish. A business that can successfully manage its processes is able to maintain a competitive edge, while increasing productivity and efficiency and decreasing costs.

This 2-day training course by PD Training will introduce participants to business process management. Students will learn how business processes can help improve their company’s bottom line by providing a higher level of quality and consistency for customers.

Business Process Management Training Courses are available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Contact us today for a group quote.

Course Outcomes

This two-day workshop will help you teach participants how to:

• Define business process management and related concepts
• Recognise the vital role processes play in a business
• Appreciate the role of technology in process management
• Develop a vision to guide process improvement
• Understand how to design or enhance an existing process using the business process life cycle
• Construct a process map
• Perform what-if analysis
• Implement and monitor process changes
• Identify how Lean and Six Sigma methods can assist in managing and improving processes
• Use a variety of tools and techniques to eliminate waste and redundancies

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A management succession plan affects an entire organisation. Planning a succession involves preparation, weighing options, initiating and managing change, overcoming obstacles and performing a thorough analysis of your staff and their skills and experience.

The PD Training Business Succession Planning Training Course gives you an understanding of the methods and techniques of business succession planning and skill building to implement the changes smoothly and successfully with skills like conducting a SWOT analysis, drafting a succession plan and mapping employee experience and skillsets.

This significant and lively training course is available now throughout Australia, including Brisbane, Sydney,, Melbourne, Canberra, Adelaide and Perth.

Course Outcomes

• Learn the importance of succession planning
• Understand the process of succession planning
• Recognise the importance of mentoring as a component of your plan
• Learn to set goals using a SWOT analysis
• Draft a plan, assign responsibilities and establish monitoring systems
• Understand the importance of change management
• Learn to anticipate obstacles
• Know how to re-evaluate goals and focus on progress
• Recognise when success has been achieved

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Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smooth functioning of business processes and improve moral. As human resources are the key in any organisation, it is important to coach and mentor the less experienced employees appropriately to reduce attrition, improve staff retention and create a culture of continuous improvement.

The PD Training Coaching and Mentoring Training Course provides you with a deep understanding and the skills required to properly implement important techniques such as personal and professional goal setting, developing career options, overcoming personal obstacles, building trust, giving critical feedback and more.

Attend our Coaching and Mentoring training class today, or have a trainer come to your workplace in Brisbane, Sydney, Melbourne, Canberra, Adelaide or Perth.

Please click on the Public Class tab below to view our Coaching and Mentoring Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

In this course participants will:

• Understand the G.R.O.W. model and apply it
• Learn to set appropriate, effective goals using the S.M.A.R.T. technique
• Learn how to recognise the current state or reality of an employee's situation
• Learn to identify coaching and mentoring options for your employees, creating a preliminary plan with action steps
• Learn how to develop a complete plan, including motivational opportunities to drive accomplishment
• Understand the importance of building & fostering trust with employees
• Master the art of giving effective feedback while maintaining trust
• Recognise & overcome common obstacles that are holding employees back
• Know when it is the right time to stop coaching an employee
• Learn to continue to transition an employee to other opportunities for continued growth

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Course Description

Having commercial business acumen is instrumental in successful decision making, recognising opportunities, creating flawless strategies, having effective resource management and accurate goal setting.

This Commercial Acumen for Managers Training Course provides you with intensive training in many of the internal and external activities that impact businesses including risk management, performance analysis, identification of opportunities, problem solving, finance management, organising of data and information evaluation.

This training course will provide managers with a deep understanding and skills development in organisational management to enable them to be more effective leaders.

The valuable and enriching course is now available throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra,and Perth.

Course Outcomes

After completing this course, participants will have learned to:

• Identify and use key performance indicators
• Perform continuous assessment
• Create risk management strategies
• Initiate continuous learning
• Evaluate decisions
• Identify opportunities in problems
• Evaluate financial condition
• Use financial literacy
• Manage talent, change and assets
• Organise data
• Evaluate information
• Take correct decisions
• Communicate effectively
• Improve processes
• Align goals

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The Communication Skills training course from PD Training is one of our most popular courses and teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.

You will learn effective communication strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact in any of your relationships, then this course was designed for you!

You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved self-confidence.

A great communication style adapts to the personalities and strengths of your team, customers, and managers. The REACH profile, included as part of the course, provides valuable insights on how you and your team prefer to work, collaborate and communicate, and how you can improve your interpersonal skills. 

This effective communication skills training course is available throughout Australia, including Brisbane, Sydney, Melbourne, Perth, Adelaide, and Canberra.

Looking for a 3-hour Online Live version of the course? Click Here to View Our 3-Hour Virtual Communication Skills Courses.

Course Outcomes

After completing this course, participants will:


• Gain insight into their individual personality type and communication preferences by using our proprietary profiling tool
• Learn to recognise other people's personality types and communication preferences
• Learn to adjust your own communication approach based on need and situation
• Understand barriers to effective communication and how to overcome them
• Learn how to effectively utilise pitch, tone and speed
• Master the S.T.A.R. method for speaking on the spot
• Learn to use and read body language appropriately
• Learn how to listen more actively and effectively
• Gain valuable insights by asking open-ended questions
• Become a more effective communicator through the use and application of practical tools

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Course Description

Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with customers or has a supervisory or managerial role.  Resolving interpersonal conflict can be very empowering and should be a part of everyone's professional development goals.

This Conflict Resolution Course by PD Training provides techniques for individuals in an organisation to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness and Persuasion.

These skills will enable the course participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflicts with others.  Learn key skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies and de-escalating challenging situations.

Attend a 1-day Conflict Resolution Training Class, or have one of our professional trainers come to your workplace in Brisbane, Sydney, Melbourne, Canberra, Adelaide or Perth.

Please click on the Public Class tab below to view our Conflict Resolution course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

In this course participants will learn how to:

• Gain a thorough understanding of the sources, causes and types of conflict
• Master all six phases of the conflict resolution process
• Understand the five main approaches to conflict resolution
• Learn to apply conflict resolution approaches 
• Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
• Develop communication tools such as agreement frames and open questions
• Learn practical anger and stress management techniques

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Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again?

You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time.

In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your promises.

You will learn about your own personality type as well, as other personality types, and how to engage others in an entirely new way that provides a path to better communication and delivering an improved customer service experience.

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!

Click Here to See What a Customised Customer Service Training Program Looks Like.

The PD Training Customer Service course is fun and effective and will improve the way you approach delivering service to your clients. This course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Customised Customer Service courses are available for organisations that require specific scripts or product knowledge.  Contact us today for a free quote!

Course Outcomes

After completing this course participants will be able to:

• Understand the significance of customer touchpoints
• Understand customer diversity
• Explore the principles of great service
• Apply critical communication skills
• Learn lessons from your most difficult customers
• Know how to defuse situations with customers and to handle tough scenarios
• Know how to contribute to and create a customer service culture

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What is constructive feedback? You've more than likely been on the receiving end of receiving feedback. If you're employed in a management position, you may have been responsible for providing it. Generally, constructive feedback is designed to redirect unwanted behaviour into more acceptable behaviour for the company. It may also relate to meeting production or customer acquisition goals, addressing workplace behaviour and performance, or addressing employee dress or attitude.

There's no limitation to applying constructive feedback in the workplace. However, to be effective and problem-solving, it must be dispensed professionally and in a way intended to be helpful instead of discouraging. Positive and negative feedback must be given at the right time and place using the appropriate tools and techniques. Feedback, if provided properly, encourages the receiver to improve performance, reduce errors, develop positivity and increase loyalty to the organisation.  

The PD Training Giving Constructive Feedback Training Course provides valuable knowledge and skill development which will allow you to give feedback that boosts the performance and attitude of your employees.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

Course Outcomes

After completing this course, participants will have learned to:

• Explain why feedback is essential
• Use non-verbal messages
• Interpret the speech and actions of people
• Apply a framework for providing formal or informal feedback
• Use descriptive language in delivering feedback
• Describe six characteristics of effective feedback
• Probe effectively
• Stay neutral and rational
• Be descriptive for easy understanding
• Listen, accept and change
• Provide feedback in real situations
• Understand feedback definitions and terminology
• Speak clearly
• Use communication strategies
• Understand the characteristics of effective feedback
• Receive feedback graciously
• Test the waters through role playing

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Imagine yourself resolving workplace conflicts with others without creating negativity or damaging your relationships. In fact, picture yourself benefiting from confrontation because you can now manage difficult people and situations with ease. After attending the Dealing With Difficult People in the Workplace training course with PD Training you’ll be empowered to better manage difficult people and situations.

In this life-changing course you'll learn how to discover the root causes of conflict, how certain behaviours impact others and learn specific strategies to deal with difficult people in an appropriate manner. Whether it’s a conflict involving customers, staff or management, you’ll be equipped with the tools and techniques to approach others, reach a resolution and prevent further issues going forward. This training course provides you with an opportunity to plan and practice your situational management skills so you feel empowered to handle any workplace conflict.

This enlightening personal development course is available in Brisbane, Sydney, Melbourne, Adelaide, Canberra,and Perth, or via instructor-led training online.

Click the Public Class tab below to view the course schedule, or click In-House Training to request a quote for group training at your preferred location.

Course Outcomes

• See conflict as a type of communication
• Benefit from a confrontation
• Prevent re-occurring problems
• Get focused on solutions
• How to deal with your own and other peoples anger
• Deal with relationship issues
• Use the three step conflict resolution model
• Understand other people’s behaviours and motives
• How to de-stress when things get ugly
• Identify root causes of difficult behaviour
• Counter negativity with positivity
• Use assertive anger in a positive manner

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Course Description

To be successful in sales you must know how to effectively prospect for new leads. Effective prospecting is an immensely important part of the sales process which results in you attracting new customers and business and over-achieving your targets or budget.

The PD Training Effective Prospecting Sales Training Course provides you with comprehensive training in public speaking, making cold calls, goal setting, networking, identifying market opportunities and more. The course covers every essential skill that impacts prospecting to help you gain a high level of expertise in the process.

This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra,and Perth.

Course Outcomes

After completing this course, participants will have learned to:

• Expand your client base through effective prospecting
• Use a prospecting system to make you more successful
• Identify target markets and target companies with the 80/20 rule in mind
• Develop and practice networking skills at every opportunity
• Develop, refine, and execute the art of cold calling
• Target your market
• Use the prospect dashboard
• Set goals
• Understand the importance of prospecting
• Use networking
• Use public speaking
• Conduct trade shows
• Regain lost accounts
• Warm up cold calls
• Use the 80/20 rule

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Course Description

Onboarding helps new employees adjust to their new work environment and systems quickly and smoothly. Successful Onboarding will reduce the amount of time and loss of productivity usually associated with hiring new staff.

The PD Training Employee Onboarding Training Course teaches the essentials of Onboarding including setting expectations for new staff, how to prepare and organise an Onboarding program and common induction methodologies.

This dynamic training course is available now throughout Australia, including Brisbane, Sydney,, Melbourne, Adelaide, Canberra and Perth.

Contact us today for a group quote.

Course Outcomes

• Define onboarding
• Know the benefits & purpose of onboarding
• Prepare for a successful onboarding program
• Identify ways to engage & follow up with employees
• Set operational expectations
• Discover the importance of resiliency & flexibility

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Motivating employees is a key component of any manager, supervisor or business owner's role because motivated staff are more productive, efficient and stable. However creating a motivated workforce can be a challenge.

The PD Training Employee Motivation Training Course teaches you the various methods of staff motivation such as the Herzberg's theory of motivation, the expectancy theory and its 3 primary factors, effective goal setting, understanding different personality types, using individualised motivators and much more. This course teaches participants how to carry out highly successful motivational programs that help employees feel more productive, satisfied and enthusiastic.

This fun, high-energy training course is available in Brisbane, Sydney, Melbourne, Canberra, Adelaide and Perth.

Course Outcomes

• Explain motivation
• Apply effective methods of staff motivation
• Interpret and discuss the psychological theories behind employee motivation
• Develop plans for more effective team motivation including making allowances for different personality types
• Set clear & defined goals as part of the motivation process
• Identify specific challenges of workplace motivation & learn how to address them

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Course Description

The PD Training Negotiation Skills Training Course provides you with practical negotiation techniques that you can use in many contexts and situations. Our negotiation training course is run more like a workshop where you are taught the theory, then break out and work in pairs or small teams to practice the negotiation skills that are relevant to your needs.

In this Negotiation Skills Training course you will learn the theory and get the opportunity to apply it to scenarios that suit your specific needs. Learn key skills like how to lay the groundwork for a successful negotiation outcome, choosing preferred locations, identifying the key points you're willing to concede and when to walk away from the bargaining table.

This hands-on Negotiation Skills Training Course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Negotiation Skills Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

• Understand different negotiation styles and when to apply them
• Understand the dominant negotiation strategies of competition and collaboration
• Apply the principles of BATNA and ZOPA when preparing to negotiate
• Apply the negotiation process and understand the basis of ‘principled’ negotiation
• Discover the difference between interests and positions
• Explore the concept of mutual gain
• Know how to bargain and close a negotiation
• Understand challenges in negotiation and how to overcome them
• Apply tips when negotiating by phone or email
• Understand the principles of ethical negotiation

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It is essential for sales professionals to skillfully overcome objections and manage difficult situations effectively to get the sale across the line.

The PD Training Overcoming Objections Sales Training Course provides precise training in handling objections, which include techniques to deflate objections, identifying unvoiced objections, finding common ground, and uncovering the root causes of objections. This training course teaches you how to turn sales objections into opportunities.

This practical and engaging training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide,, Canberra and Perth.

Course Outcomes

By the end of this course, participants will:

• Understand the factors contributing to customer objections
• Define the different objections
• Learn how to overcome objections with a set of specific strategies
• Practise the different strategies for overcoming objections
• Learn how to dig up the "real reason" behind objections
• Learn effective techniques for deflating objections & closing the sale
• Gain the confidence to handle objections and sell more

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Creating an appropriate hiring strategy is important for your company to save time and resources. Hiring the right person for the right job the first time should be an essential part of your recruitment and hiring strategy.

The PD Training Hiring Strategies Training Course helps you to understand the various selection processes, how to build a hiring strategy, how to attract the right candidates and filtering and onboarding. An appropriate hiring strategy helps organisations to save resources and maximise productivity every time they recruit.

This dynamic and practical training course is now available Australia-wide including Brisbane, Sydney, Melbourne, Perth, Adelaide, Canberra.

Contact us today for a group quote.

Course Outcomes

Development of the right hiring strategies saves an organisation time and money when frequently recruiting. This training course helps organisations to develop skills and understanding in developing excellent hiring strategies.

After completing this course, participants will have learned to:

• Know the position
• Analyse a job
• Analyse a task
• Develop a suitable hiring strategy
• Identify top performers
• Be prepared
• Mark salary range
• Advertise where it matters
• Develop corporate citizenship
• Consider competition
• Consider cover letters appropriately
• Grade resumes
• Conduct an Internet search
• Use a panel
• Interview more than once
• Understand the selection process

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Course Description

Utilising PMBOK, a global standard for managing projects, this 2-day Project Management training course will give you an overview of the entire project management process, as well as covering key project management tools that can be used every day.

The importance of delivering business results to specification, on time and within budget, is critical to the success of any project.  And that is exactly what professional project management skills enable you to do - even if it is not officially called a 'project'. The ability to successfully manage projects from beginning to end, no matter their size, is a highly desirable skill in today’s workplace.

In this course you'll learn required skills like estimating and scheduling as well as how to produce project-related documentation like project plan worksheets, charters and communication plans.  Learn how to use planning tools like Gantt and RACI charts, establish baselines and much more.

This dynamic course by PD Training is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Project Management Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

• Define projects, project management, and project managers
• Identify the importance of PMBOK and PMI
• Examine the five process groups & nine knowledge areas as defined by the PMI
• Describe the triple constraint
• Perform a project needs assessment & write goals, requirements & deliverables
• Create key project documents including a statement of work, project plan worksheet & project charter
• Build a project schedule, estimating time, costs & resources
• Master the work breakdown structure
• Create project planning documents including a schedule, a risk management plan & a communication plan
• Use planning tools including the Gantt chart, network diagram & RACI chart
• Establish and use baselines
• Monitor and maintain a project
• Perform basic project management tasks including leading status meetings
• Manage and complete all documents at the end of a project

 

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Course Description

Team Building is designed to improve team performance, raise moral and create highly motivated staff members. The ability to successfully manage a cohesive, happy and high-performing team will consistently help you achieve your organisation’s required goals.

The PD Training Team Building Training Course teaches participants how to develop strategies for leading diverse teams, brainstorming, managing virtual team members, techniques for ensuring effective and productive team meetings, leading vs following and much more!

This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Course Outcomes

• Learn to identify the different types of teams & develop different strategies for leading them
• Recognise the different team development stages and behaviours
• Master techniques to manage teams at each stage of development, known as Forming, Storming, Norming, Performing & Adjourning
• Develop a range of great team building activities
• Gain strategies & techniques to ensure effective & productive team meetings
• Develop great team problem solving & facilitation skills
• Learn techniques to foster teamwork & create a supportive team culture

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There are numerous causes of stress in our lives; many of which unfortunately cannot be avoided. The goal is to learn to reduce the amount of stress in your life while at the same time increasing your ability to manage it when those unavoidable situations occur.

The PD Training Stress Management Training Course provides you with techniques to manage your stress including how to implement specific relaxation techniques, identifying and avoiding stressful situations, coping with setbacks, accepting and coping with stress in certain situations and altering circumstances to minimise the effect stress has on you. Effective stress management will lead to better health and greater productivity.

This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide,, Canberra and Perth.

Contact us today for a group quote.

Course Outcomes

• Master the three "A's" of a stressful situation: Alter, Avoid, Accept
• Learn what lifestyle elements can be changed to reduce stress
• Use routines to reduce stress
• Learn environmental & physical relaxation techniques
• Learn how to cope with major events
• How implementing routines can reduce or remove stress
• How to establish a support system
• Learn how to use a stress log to identify stressors & create a plan to reduce or eliminate them

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Writing a winning business proposal is both a skill and a craft that can be mastered through training and practice.  Make your next business or sales proposal stand out from your competitors by learning how to plan and design a document that not only provides practical information, but grabs the reader and holds their attention to the end.

Achieving mastery in writing a winning proposal requires skilled research, document planning and design, outlining of key concepts, identifying the "pitch", the actual writing itself and finally organising, reviewing and editing. This comprehensive 1-day training course from PD Training teaches you the practical skills in proposal writing that will help you craft outstanding business proposals that win business.

This dynamic, professional development training course is now available Australia wide including Brisbane, Sydney, Melbourne, Canberra, Perth, and Adelaide.

Course Outcomes

After completing this course, participants will have learnt to:

• Understand the proposal writing process
• Identify and create different types of proposals
• Identify the purpose of a proposal
• Identify the audience
• Perform a needs analysis
• Write a goal statement
• Use the proper format for proposal writing
• Create a framework
• Understand the importance of details and focus on them
• Identifying resources online and offline for research
• Organising information masterfully
• Use persuasive writing techniques
• Review spelling and grammar
• Constructing words, sentences and paragraphs brilliantly
• Check the readability of a proposal
• Proofread and edit
• Provide a professional look and feel to a proposal

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Course Description

Employee engagement involves helping employees to become more productive, focused and organised. The success of your staff is directly related to the success of any organisation.

The PD Training Employee Engagement Training Course provides understanding and skill building in the various methods of employee engagement such as attention zones, goal setting, prioritising, focusing, and evaluating. Training in employee engagement helps managers to keep employees motivated, productive and fulfilled. Happy staff produce better results!

This engaging course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Course Outcomes

After completing this course particpants will be able to:

• Wake up! Disengagement is costing your company millions
• Identify the different types of attention
• Create strategies for SMART goals
• Implement proactive methods to create engagement
• Procrastination: Eat that frog!
• Manage time and productivity
• Develop strategies for an engaged workforce
• Identify the different personality types & how they fit into a plan for employee motivation

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Please see Week 1 course outline.

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Please see Week 1 course outline.

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Course Description

Influence and persuasion extends beyond marketing and sales. It affects almost all business processes that require human resources. This training course in Influence and Persuasion helps to master the skills required to influence and persuade others in a variety of areas.

The PD Training Influence and Persuasion Training Course provides you with a deeper understanding of the techniques used for influencing and persuading others such as using storytelling, neuro-linguistics, planning conversations, mirroring, matching and more. Learning and using these techniques will help you to influence and persuade others easily and successfully.

This highly valuable and dynamic training course is now available throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra,and Perth.

Course Outcomes

This short and comprehensive course is the fastest way to develop deep understanding and skills in influence and persuasion.

After completing this course, participants will have learned to:

• Make decisions about using persuasion versus manipulation
• Apply the concepts of pushing and pulling when influencing others
• Understand persuasion
• Prepare to persuade
• Describe different techniques for getting persuasive conversations and presentations underway
• Make a persuasive presentation by using the 5 S’s
• Apply storytelling techniques to extend influence
• Leverage concepts of neuro linguistic programming in everyday influence and persuasion
• Get off on the right foot
• Use various presentation strategies
• Use neuro linguistic programming (NLP) techniques

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Course Description

Organising is not just about removing clutter, but also includes planning and prioritising. The ultimate aim of improving your organisational skills is to improve your productivity and reduce wasteful activities.

The PD Training Organisational Skills Training Course provides effective techniques to help you organise your time and tasks better such as removing distractions, overcoming procrastination, breaking up tasks, creating deadlines, promising rewards, self-disciplining and more.

This highly valuable and practical training course is now available throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra,and Perth.

Please click on the Public Class tab below to view our Organisational Skills Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

• Remove the clutter
• Prioritise tasks
• Use 80/20 rule
• Set realistic deadlines
• Remove or limit time wasters
• Cope with things outside their control
• Use a day planner
• Use paper and paperless storage
• Organise work area
• Fight procrastination
• Organise inbox
• Use discipline to stay organised

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Course Description

Workplace Negotiation Essentials will equip you to deal with situations on a far more productive level than you have previously been able to – without increasing stress or damaging relationships.

Negotiating can be a tricky proposition – even when you are in a strong position - but how do you cope with situations where the other side seems to be holding most of the cards?

This workshop is all about dealing with real life workplace situations & will provide you with a toolkit for managing those situations in a manner that allows you to not only hold your ground but to even gain ground!

Course Outcomes

• Deal with an aggressive person or someone who just won’t budge
• Deal with your boss (or a client) when they hit you with an issue out of the blue
• Get unreasonable people to see reason
• Turn losing positions into winning ones

These are just a few of the issues we’ll be dealing with during the workshop. You will also discover:

• The rules of engagement
• How to leverage your credibility
• To recognise agreement signals
• Why confirming understanding is important
• How to check compliance
• Reviewing your outcomes

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Performance Management is a strategic approach to ensuring the efficiency and effectiveness of an organisation. Whether at the organisational, departmental or employee level, the goal of performance management is to make sure all business goals are being met in a satisfactory manner.

Using practical tools like SMART goal setting, performance reviews and 360 degree feedback, you will be exposed to best practice methods to assure you can implement and manage the performance of your organisation.

This practical and engaging training course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Course Outcomes

After completing this course participants will be able to:

• Define performance management
• Examine how performance management works & the tools used to make it work
• Analyse the three phases of performance management
• Assess the effectiveness of each phase
• Implement effective goal setting & how to use goal setting as an integral part of performance management
• Practice giving feedback on performance management
• Interpret Kolb's Learning Cycle & discuss how to engage adults differently based on their position in the Learning Cycle
• Gain insight into the impact of effective motivation in the workplace
• Develop a performance journal & a performance plan

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Comprehensive training and exam preparation course to achieve your Black Belt Certification with the International Association of Six Sigma Certification (IASSC) – the most highly regarded independent, global benchmark for Six Sigma Certification.

The PD Training Lean Six Sigma Black Belt Training Course provides you with an in-depth understanding of Six Sigma fundamentals and advanced phases. This course is designed to prepare you to implement and manage Six Sigma Projects in the workplace and pass the IASSC Certification exam.

Australia’s best Lean Six Sigma Black Belt Training courses, run by Black Belts and Master Black Belts, is now available in Brisbane, Sydney, Melbourne, Canberra, Adelaide and Perth.

PD Training supports global companies in adopting Six Sigma and Lean best practices across the world.

Please click on the Public Class tab below to view our Lean Six Sigma Black Belt Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

After completing this course you will have learned:

• Understanding and implementation of the concepts of Six Sigma
• Ability to plan projects to achieve maximum process efficiency
• Capability to recognise elements of waste and countering them
• Skills to measure key aspects of a process to collect relevant data
• Ability to create a process map
• Ability to identify and measure process capability
• Ability to analysis data accurately to find cause-and-effect relationship and identify the root cause of errors
• Hypothesis testing knowledge
• Ability to improve processes based on analysis
• Understanding of how to use various industry models for process improvement
• Ability to control processes
• Ability to ensure errors are removed before they can damage a process
• Understanding of capability analysis
• Understanding and use of lean
• Skills to control processes, productivity and waste

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