JEM Management Training

Course Description

The Emotional Intelligence (EQ) training course teaches you how to develop your emotional intelligence and your ability to manage your responses based on your objective assessment of different personalities and situations.

After completing this one-day course, you will have learned: what is EQ, the four core skills required to practice EQ (self-management, self-awareness, self-regulation, self-motivation), how to use empathy, how to interpret, manage and articulate your emotions using the right language, the benefits of having a high EQ both at home and in the workplace and much more.  

You will complete a personality profile which will help you understand the potential differences among the various personality types and where you currently fit. As a result, you will learn how to engage others in an entirely new way that provides a path to better communication and improved emotional intelligence.

This newly found emotional awareness allows you to communicate more effectively, improve your leadership, succeed at work and achieve your career and personal goals in a shorter amount of time.

In addition to public classes for individuals and inhouse team training for groups, PD Training can provide a complete professional development program for your organisation which combines EQ and other training content, so contact us today to learn more!

This dynamic emotional intelligence course is available now for leaders, managers and team members throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.  

Looking for a 3-hour live online version of the course?  View the 3-hour virtual EQ Course outline and dates.

For onsite or group training delivered at your location click here to get an instant quote.

Course Outcomes

After completing this course participants will have learned how to:

• Know how to read emotions
• Understand your own level of emotional intelligence
• Use the Johari window to understand what you reveal to others about yourself and what others reveal to you
• Understand resilience and how to build it
• Understand social awareness and empathy and how to be more empathic and socially aware
• Understand how different cultures respond to and display emotions
• Know how to influence others positively
• Know how to have emotionally intelligent conversations
• Understand manipulation and emotional dishonesty and how to avoid it
• Understand how to lead with emotional intelligence

Course Outline

Course Description

Australian businesses spend approximately $19 billion per year on meetings, so it's important to not only get the most out of your time spent meeting with colleagues, but to assure the company also benefits from any relevant decisions or outcomes.

If you're responsible for setting or managing staff meetings, then the PD Training Meeting Management training course will teach you how to gain accountability, manage the participants, handle disruptions and ensure outcomes are followed through in a timely manner.

Starting with planning and preparing for a meeting, then moving onto managing participants and taking quality minutes to closing a meeting on time, this training course helps develop skills for handling every step required to manage meetings professionally.

This effective training course is available now in Brisbane, Sydney,, Melbourne, Adelaide, Canberra and Perth.

Contact us today for a group quote.

Course Outcomes

After Completing this course participants will have learned to:

• Plan & prepare for meetings
• Identify the correct participants
• Gain insight into choosing the right time & place based on meeting type, attendees & necessary outcomes
• Create clear & concise meeting agendas
• Set up meeting spaces for maximum efficiency
• Learn how to incorporate electronic options for remote participants
• Define & assign meeting roles & responsibilities
• Use an agenda for meeting management garnering a desired outcome & accountability
• Chair meetings effectively by dealing with disruptions, professionally handling personality conflicts
• Taking effective meeting minutes.

Course Outline

Course Description

Delivering a brilliant, memorable and interactive presentation requires a number of skills including effective planning, choosing the right delivery method(s), developing outstanding customised content, professional facilitation, the efficient use of technology, effective communication skills and more.

The PD Training Accelerated Presentation Skills Training Course provides you with this in-depth knowledge and skill building in the planning, preparation and delivery of truly engaging presentations. You'll learn how to use specific tools and techniques for presentation creation and delivery which will enable you to conduct powerful presentations that engage your audience every time.

As part of this professional development training event, you will have an opportunity to develop and present to your peers and receive feedback from the group.

This practical and engaging training course is available now throughout Australia including Brisbane, Sydney, Melbourne, Adelaide, Parramatta, Canberra and Perth.

Please click on the Group Booking Quote button to receive a free quote for courses delivered at your preferred location.

Course Outcomes

After completing this course participants will:

• Learn to design effective & engaging presentations
• Select the most suitable delivery method based on the audience, the environment & the message being delivered
• Master powerful & effective verbal & non-verbal communication techniques
• Gain insight into effective techniques for calming nerves
• Learn to create fantastic flip charts to support the key messages
• Learn the effective use of colours
• Create compelling PowerPoint presentations
• Use videos and audio to enhance the experience
• Learn different tricks to add diversity & interest to engage the audience
• Learn to pump it up a notch to deliver higher energy presentations

Course Outline

Course Description

Delivering a brilliant, memorable and interactive presentation requires a number of skills including effective planning, choosing the right delivery method(s), developing outstanding customised content, professional group facilitation, the efficient use of technology, effective communication skills and more.

The PD Training Presentation Skills Training Course provides you with this in-depth knowledge and skill building in the planning, preparation and delivery of truly engaging presentations. You'll learn how to use specific tools and techniques for presentation creation and delivery, which will enable you to conduct powerful presentations that engage your audience every time.

As part of this professional development training event, you will have an opportunity to develop and present to your peers and receive feedback from the group.

This practical and engaging training course is available now throughout Australia including Brisbane, Sydney, Melbourne, Adelaide,, Canberra and Perth.

Please click on the Public Class tab below to view our Presentation Skills Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

After completing this course participants will be able to:

• Perform a needs analysis and prepare an outline for a presentation
• Select the most suitable delivery method based on the audience, the environment & the message being delivered
• Understand how to optimise verbal and non-verbal communication skills when presenting
• Gain insight into effective techniques for calming nerves
• Learn to create fantastic flip charts to support the key messages
• Create targeted PowerPoint presentations
• Realise the benefits of rehearsal

Course Outline

Course Description

PD Training’s Assertiveness and Self Confidence Course teaches you how to become more confident and comfortable with personal assertiveness, how to cope with other people's negativity and how to respond when someone else is being overbearing or aggressive towards you.

In this empowering course, you also learn how to approach both difficult topics and topics you’re passionate about with constructive approaches, including how to say “no” without being portrayed as “offensive,” how to use body language effectively, how to express your views and disagreements positively and much more.

You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved self-confidence and assertiveness.

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!

Attend PD Training’s Assertiveness and Self Confidence Course live online or by booking an in-house course or external group booking in Brisbane, Sydney,  Melbourne, Canberra, Adelaide and Perth or Australia-wide.

Looking for a 3-hour Online Live version of the course?  Click Here to View Our 3-Hour Virtual Assertiveness Courses.

Course Outcomes

In this course participants will learn to:

• Understand the differences and links between, self-confidence, self-esteem and
  assertiveness
• Know what influences self-esteem
• Know how to read aggressive, passive and passive/aggressive behaviour
• Know how to project self-confidence
• Know how to communicate with confidence and how to use your voice effectively
• Know how to write assertively
• Recognise your strengths and build on them
• Deal with workplace challenges to your self-confidence
• Understand when and how to be assertive
• Understand assertiveness in different cultures
• How to say ‘No’ politely

Course Outline

Course Description

The Communication Skills training course from PD Training is one of our most popular courses and teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.

You will learn effective communication strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact in any of your relationships, then this course was designed for you!

You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved self-confidence.

A great communication style adapts to the personalities and strengths of your team, customers, and managers. The REACH profile, included as part of the course, provides valuable insights on how you and your team prefer to work, collaborate and communicate, and how you can improve your interpersonal skills. 

This effective communication skills training course is available throughout Australia, including Brisbane, Sydney, Melbourne, Perth, Adelaide, and Canberra.

Looking for a 3-hour Online Live version of the course? Click Here to View Our 3-Hour Virtual Communication Skills Courses.

Course Outcomes

After completing this course, participants will:


• Gain insight into their individual personality type and communication preferences by using our proprietary profiling tool
• Learn to recognise other people's personality types and communication preferences
• Learn to adjust your own communication approach based on need and situation
• Understand barriers to effective communication and how to overcome them
• Learn how to effectively utilise pitch, tone and speed
• Master the S.T.A.R. method for speaking on the spot
• Learn to use and read body language appropriately
• Learn how to listen more actively and effectively
• Gain valuable insights by asking open-ended questions
• Become a more effective communicator through the use and application of practical tools

Course Outline

Course Description

The PD Training Time Management Training Course will help you become more productive and more efficient in your role, and includes training in effective time management strategies such as goal setting, task prioritisation and delegation, applying the Urgent/Important matrix, managing emails and overcoming the habit of procrastination.  The course develops your time management skills including setting S.M.A.R.T. goals, handling high pressure situations, and setting boundaries.

We want you to get the most out of your time spent in class, therefore, we encourage you to tell the trainer which lessons you would like to get trained in extensively before attending the course - you'll receive an invitation to do this once you've enrolled. The trainer will then tailor the training to your needs and cover those topics in more detail.

You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved time management skills.

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training requires analysis, so contact us today to learn more!

Course Outcomes

After completing this course, you will gain the following invaluable time management skills:

• Understand the Psychology of time
• Set S.M.A.R.T. goals
• Prioritise effectively
• Categorise tasks using the Urgent/Important Matrix
• Manage Email
• Set boundaries
• Gain lasting skills to tackle procrastination
• Handle high pressure, crisis situations with ease
• Learn to organise the workspace for efficiency - both at home and in the office
• Master when and how to delegate for maximum productivity
• Set daily rituals for better productivity

Course Outline

Course Description

Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with customers or has a supervisory or managerial role.  Resolving interpersonal conflict can be very empowering and should be a part of everyone's professional development goals.

This Conflict Resolution Course by PD Training provides techniques for individuals in an organisation to resolve workplace conflict and to build a common understanding and framework for working through challenging situations. The course was designed, after much research, to focus on the Win-Win Approach using the three critical skills of conflict resolution; Negotiation, Assertiveness and Persuasion.

These skills will enable the course participants to develop conflict resolution strategies for quickly and effectively recognising, resolving and preventing conflicts with others.  Learn key skills like how to compromise and negotiate, finding the root cause of the issue, the importance of forgiveness, anger management strategies and de-escalating challenging situations.

Attend a 1-day Conflict Resolution Training Class, or have one of our professional trainers come to your workplace in Brisbane, Sydney,, Melbourne, Canberra, Adelaide or Perth.

Please click on the Public Class tab below to view our Conflict Resolution course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

• Gain a thorough understanding of the sources, causes and types of conflict
• Master all six phases of the conflict resolution process
• Understand the five main approaches to conflict resolution
• Learn to apply conflict resolution approaches 
• Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
• Develop communication tools such as agreement frames and open questions
• Learn practical anger and stress management techniques

Course Outline

Course Description

The PD Training Supervising Others training course provides participants with strong leadership skills, like delegating to others, decision making strategies, effective time management, analytical and problem-solving skills, effective communication skills, how to create an atmosphere which promotes internal motivation to work toward team goals, giving formal feedback and much more.

If you're in a supervisory position, it's important that you are equipped with the skills required to ensure your team is productive and motivated to perform at their highest levels each and every day.  Anyone who supervises others, especially those who are new to supervision, will benefit from our 1-day course developed for managers and supervisors in Australia.

During this Supervising Others course you will complete the REACH Personality Profiling tool, which will provide you with insight into your preferred communication style and how best to communicate with others. This newly found awareness will empower you with the ability to connect better with others and can provide you with an improved level of interpersonal communication and supervisory skills.    

Complete Sample Profiling Survey and  View Sample Report Below:

To Have Your Leaders Start the 12-Minute Survey click here

If You Would Like to View an Example of the Report click here

The PDT Supervisors Development Program utilises a system of activities that has been scientifically proven to provide leaders with improved levels of agility, resilience and improved communication skills.  Click here to learn more about how this program can be implemented in your organisation and view a cost comparison.

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!

Attend a supervisor's professional development training course now throughout Australia including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Please click the Group Booking Quote Button to receive a free quote for courses delivered at your preferred location.

Course Outcomes

By the End of This Course, Participants Will be Able to:

• Set clear expectations for team members
• Set S.M.A.R.T. goals for team members that motivate and inspire dedication
• Effectively assign work that has been set according to each employee and situation
• Master techniques to delegate effectively and confidently
• Develop approaches for conducting formal feedback sessions
• Provide informal, constructive feedback
• Develop priorities and time management strategies as a team leader
• Establish conflict resolution strategies
• Interact with new or existing teams
• Create a path for personal development

Course Outline

Course Description

The PD Training (PDT) Leadership Training course is a practical short course that provides participants with an impactful learning journey that develops insight and skills to develop as a leader, and teaches functional management skills that are core competencies needed by people in leadership roles. 

The PDT Leadership Training course utilises a system of activities that has been scientifically proven to provide leaders with improved levels of agility, resilience and improved communication skills. If you would like a custom approach to developing your leaders in your workplace view our Leadership Development Program to see how we can best collaborate. 

In this dynamic, 2-day professional Leadership Training Course, you'll learn how to become an effective leader who is self-aware, builds trust, and can inspire a high performing team. You'll also learn management skills such as problem solving, decision making, giving feedback and performance management.

During this Leadership Training Course you will complete the REACH Personality Profiling tool, which will provide you with insight into your preferred Leadership style and your strengths and areas for growth to better influence. This newly found awareness will empower you with the ability to connect better with others and can provide you with an improved level of interpersonal communication and leadership skills.  

Complete a Sample Profiling Survey and  View a Sample Report Below:

To Have Your Leaders Start the 12-Minute Survey click here

If You Would Like to View an Example of the Report click here

Our Leadership Training Course is available now throughout Australia including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Leadership Training course schedule by city or click the Group Booking Quote Button to receive a free quote for customised courses delivered at your preferred location.

Looking for a 3-hour Online Live version of the course?  Click Here to View Our 3-Hour Virtual Leadership Skills Courses.

Course Outcomes

 

 

Course Outline

Course Description

In the PD Training Train the Trainer course you'll learn skills like how to create and teach from a session plan, how to create effective and engaging presentations, how to develop and administer assessment tools, understanding the various types of personality types and their learning styles and much more. Participants also have the opportunity to deliver a "live" training session and receive feedback from the group.

This highly effective Train the Trainer Course in Australia is designed for individuals who need to develop the training skills and confidence to teach adults in the workplace. This 3-Day, interactive training event is tailored to your specific requirements, which assures that the course can be directly applied to your workplace training requirements.

You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved training skills.

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!

These fun, high-energy training courses are delivered by experienced training professionals throughout Australia, including Brisbane, Sydney, Melbourne, Canberra, Adelaide and Perth.

Please click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

After Completing This Course Participants Will Have Learned to:

• Design a training course targeted for adult learners
• Plan the delivery of a course by ensuring that all the key elements of effective training are present
• Learn how to communicate one's message effectively
• Develop techniques to overcome barriers to learning
• Prepare and deliver a training session
• Learn to construct assessments to validate the learning
• Gain techniques for providing encouragement and coaching during the training process
• Create post-course evaluation forms
• Evaluate their peers and also receive feedback from them during class

Course Outline