OUTCOMES

By the end of this course, participants will:

• Learn how to set clear expectations for team members
• Set S.M.A.R.T. goals for team members that motivate & inspire dedication
• Learn effective ways of assigning work that's modified according to each employee & situation
• Master techniques to delegate effectively & confidently
• Develop approaches to conducting formal feedback sessions
• Learn how to provide informal, constructive feedback
• Develop priorities & time management strategies as a team leader
• Establish conflict resolution strategies

Course Length:

1-day

Certificates:

Certificates of Completion are issued to each participant

Also available for In-House courses:
Post-course assessment for validation of learning.

OUTLINE

Supervising Others Training Course Outline

Download a Course Outline 

Foreword:

This Supervision Training Program will help supervisors become more efficient and proficient at delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict and administering discipline.

All too often great team members are promoted to a supervisory role without consideration that supervising is a completely different skillset to that which made them stand out as part of the team.

This Supervision Training Course helps people in supervisory roles improves their skills, confidence and general management abilities.This supervision training will benefit new supervisors and anyone that wants to improve their skills in supervising others ensuring productivity and team cohesion.

• Defining the requirements
• Identifying opportunities for improvement and growth
• Setting verbal expectations
• Putting expectations in writing

• Characteristics of good feedback
• Feedback delivery tools
• Informal feedback
• Formal feedback

• Understanding cascading goals
• Setting S.M.A.R.T. goals
• Helping others set goals

• The 80/20 Rule
• Prioritising with the Urgent-Important Matrix
• Using a Productivity Journal
• Using routines to simplify your work day

• General principles
• The Dictatorial Approach
• The Apple-Picking Approach
• The Collaborative Approach

• Using a conflict resolution process
• Maintaining fairness
• Seeking help within the team
• Seeking help outside the team

• Level One: Complete Supervision
• Level Two: Partial supervision
• Level Three: Complete independence

• What to do if you've been promoted within the team
• What to do if you're leading a brand new team
• What to do if you're taking on an established team

• Deciding to delegate
• To whom should you delegate
• Providing instructions
• Monitoring the results
• Troubleshooting delegation

• Ask the right questions of the right people
• Go to Gemba
• Keep learning!

'your place or ours'

In-House training benefits:

• tailored to your needs and goals
• cost effective - from $140 per person (full day)
• you choose the day, place and time
• greatest impact in the shortest time
• tailoring ensures practical tools directly applicable to your workplace
• great team building opportunity
• more convenient, people don't need to go off-site

Ph: 1300 121 400

Tailored Delivery - standard

We will always tailor the delivery of your In-House Training course to ensure it is relevant to your team, and targeted at your learning goals. We can incorporate your company's examples and terminology to ensure you the training can be directly related back to your workplace. This is standard, and included in the price.

Your delivery options

We offer a range of different class types to suit your operational needs.

	The "1-hour Motivator" training sessions These 60-90 minute sessions are highly motivating and thought provoking - ideal for those people who need to fit training in around a busy work schedule - great as an early morning kick-start or lunch time boost! Read more...
	The "3-hour Power" sessions 3-hour power sessions – are a great solution when you have very specific outcomes you are targeting, or scheduling the team to be off the job for a whole day is proving to be a challenge Read more...
	Full-day short courses 1-2 day short courses delivered with a unique focus on 80% activities 20% content – just the way learning should be! Read more...
	Conferences and workshops Do you want your conference to be memorable, fun, interactive and have a real highlight? pdtraining's dynamic trainers can add that flair, excitement and much much more! Read more...

Q: Who else uses Professional Development Training?

A: Take a look at some of our recent clients

Q: Are they Happy?

A: This is what they say about us testimonials

Questions?

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Phone: 1300 121 400

Scheduled Supervision Training Courses

Classes fill up fast - click a date to enrol now!

Questions?

Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or
Phone: 1300 121 400