World Class Customer Service at pdtraining

What Puts the pdtraining Customer Service So Far Ahead of Our Competitors?

On June 1st 2011, Professional Development Training added a range of new features based on our already cutting edge pdtraining Client Portal that puts pdtraining in a league of our own in Australia, and in the world as far as we know.

Some of the processes Professional Development Training automates for our clients are:

Automatic generation of sign-in sheets for training courses
Automatic collection of participant post-course feedback with instant online reporting
Automatic generation of .pdf copies of Certificates

For our clients, the automation of these processes saves around 30 minutes per class, and what is most remarkable is that we provide those services to our clients free of charge, for training undertakenat their own workplace!

In addition to streamlining the administration and reporting on individual training courses we have also enabled a range of other time saving service enhancements using web-based technology.

Other customer-focused features we provide are:

Instant online quoting for In-House training
Online booking for Public training classes http://bookings.pdtraining.com.au/publicclassbooking.aspx
Complete organisational history of all training completed through us
The ability to regenerate quote and invoices

These resources and efficiency gains we provide to our clients provide the perfect platform to work together with a 100% focus on the best possible training – without anyone from either organisation wasting time on administration and paperwork.

PD Training is proud to offer these new and innovative customer-focused tools.

We believe many companies ‘are all talk’ when it comes to investing in customer-focused solutions. Our research tells us that our competitors never deliver these services because of a lack of creativity and the reluctance to spend the money to provide the best possible resources to their customers.

We believe there is no better way to invest in our business than to invest in the tools for both our customers and our staff.

This strong focus on you, our customer, continuous improvement and innovation are partly as consequence of our recruitment strategy, but is also due to our internal training program.