Course Description

Active listening is the key to effective communication as it requires a real two-way exchange of information between two or more people. There is a big difference between "hearing" someone speak and "listening with intent", so once you start using the active listening techniques taught in this course you'll experience better results in your relationships both at home and in the workplace.

The PD Training Active Listening training course teaches you crucial skills like how to how to listen attentively, how to show real interest, how to understand what you’ve heard and how to respond appropriately. This course touches on body language as well as specific types of questioning techniques.  After learning and implementing these techniques you will become a more effective communicator in all situations.

PD Training's half-day Active Listening Training course is available online or can be customised and delivered at your chosen location.

Course Outcomes

• Engage more effectively through actively listening
• Understand the difference between ‘hearing’ and ‘listening’
• Learn the techniques to listen actively
• Increase their awareness of communication behaviours
• Understand how emotions effect their ability to listen
• Learn to paraphrase and restate for clarification
• Be able to manage and encourage constructive collaboration

Course Outline

Course Description

PD Training’s Assertiveness and Self Confidence Course teaches you how to become more confident and comfortable with personal assertiveness, how to cope with other people's negativity and how to respond when someone else is being overbearing or aggressive towards you.

In this empowering course, you also learn how to approach both difficult topics and topics you’re passionate about with constructive approaches, including how to say “no” without being portrayed as “offensive,” how to use body language effectively, how to express your views and disagreements positively and much more.

You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved self-confidence and assertiveness.

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!

Attend PD Training’s Assertiveness and Self Confidence Course live online or by booking an in-house course or external group booking in Brisbane, Sydney, Melbourne, Canberra, Adelaide and Perth or Australia-wide.

Looking for a 3-hour Online Live version of the course?  Click Here to View Our 3-Hour Virtual Assertiveness Courses.

Course Outcomes

• Understand the differences and links between, self-confidence, self-esteem and assertiveness
• Know what influences self-esteem
• Know how to read aggressive, passive and passive/aggressive behaviour
• Know how to project self-confidence
• Know how to communicate with confidence and how to use your voice effectively
• Know how to write assertively
• Recognise your strengths and build on them
• Deal with workplace challenges to your self-confidence
• Understand when and how to be assertive
• Understand assertiveness in different cultures
• How to say ‘No’ politely

Course Outline

Course Description

The PD Training Lean Six Sigma Introduction Training Course is designed for beginners where you can develop a deeper understanding of Lean Six Sigma and its implementation. The training course creates a solid foundation in Lean Six Sigma methodologies to help you gain expertise in these concepts.

Lean Six Sigma uses waste-reduction and process-improvement methodologies to increase end value for customers and save resources in the process of achieving these goals. It improves processes by identifying, analysing, measuring and controlling areas of waste with the aim to improve processes, reduce costs and enhance value for customers.

The PD Training Lean Six Sigma Introduction Training Courses, full of practical hands-on activities, are run by Lean Six Sigma experts in Brisbane, Sydney, Melbourne, Canberra, Adelaide and Perth.

Course Outcomes

Obtain a working understanding of Process Management, Six Sigma and Lean

• Know and apply the basic concepts
• Demonstrate use of the terminology

Comprehend Daily Work as a Process-Oriented Activity

• Understand process inputs and outputs
• Understand process flow and know what determines value add vs. non-value add
• Understand how the processes you are a part of fit into the larger set of processes needed in delivering value to the customer

Perform Process Mapping and Characterisation

• Create a detailed Process Map of a process you are personally involved in.
• Prioritise significant outputs from the process and quantify their level of performance to requirements.
• Identify inputs and their relationship to the significant outputs.

Perform Process Improvement Activities

• Improve a process you are personally involved in using Process Management, Six Sigma methods and Lean Principles to improve its performance.
• Continue to improve other processes.

Establish Control Mechanisms and Monitoring Processes to Sustain an Existing Process and/or any Improvements You Make.

Course Outline

Course Description

Employee engagement involves helping employees to become more productive, focused and organised. The success of your staff is directly related to the success of any organisation.

The PD Training Employee Engagement Training Course provides understanding and skill building in the various methods of employee engagement such as attention zones, goal setting, prioritising, focusing, and evaluating. Training in employee engagement helps managers to keep employees motivated, productive and fulfilled. Happy staff produce better results!

This engaging course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Course Outcomes

After completing this course particpants will be able to:

• Wake up! Disengagement is costing your company millions
• Identify the different types of attention
• Create strategies for SMART goals
• Implement proactive methods to create engagement
• Procrastination: Eat that frog!
• Manage time and productivity
• Develop strategies for an engaged workforce
• Identify the different personality types & how they fit into a plan for employee motivation

Course Outline

Course Description

Proper mentoring is a process that needs to consider personal, group and organisational needs. Mentoring provides a cost effective work-based strategy to build the potential of employees and foster professional relationships where parties can share their professional and personal skills and experiences that can grow and develop in the process.

The PD Training Implementing a Successful Mentoring Program Training Course includes the various facets of mentoring such as its development, building mentor/mentee relationships, employee and organisational needs, mentoring functions and more. A successful mentoring program creates relationships and an environment where employees feel free to share their professional and personal skills and knowledge.

This intensive workshop provides participants with the essential skills and competencies needed to run a successful organisational mentoring program.

This engaging training course is available now throughout Australia, including Brisbane, Sydney,, Melbourne, Adelaide, Canberra and Perth.

Contact us today for a group quote.

Course Outcomes

• Discuss the developments in mentoring
• Understand the roles Mentors & Mentees play and the benefits of mentoring
• Learn how mentoring works & what the potential pitfalls are
• Understand mentoring in the workplace & describe the role of the facilitator implementing the program
• Design a formal mentoring program

Course Outline

Course Description

Many organisations are implementing formalised mentoring programs among staff. Implementing a mentorship program that is both successful and rewarding is achieved by teaching the mentor specific behaviours for fostering a purposeful mentoring relationship.

The PD Training Mentoring Training Course assists mentors to gain important skills in mentoring like goal setting, identifying personality strengths and weaknesses, how to give criticism and much more, so that you can become an effective and successful mentor.

This dynamic training course is available now throughout Australia, including Brisbane, Sydney, Melbourne,, Adelaide, Canberra and Perth.

Contact us today for a group quote.

Course Outcomes

• Describe mentoring & its application in today's workplace
• Practice mentoring in the development of other people
• Create, maintain & transition a mentoring relationship
• Master specific behaviours to maximise the impact of a mentoring relationship
• Determine which behaviours to stay away from in a mentoring relationship
• Apply mentoring to improve the workplace

Course Outline

Course Description

This Knowledge Management (KM) training course teaches you how to implement an efficient method of collecting and using the informational assets and intellectual resources of the employees for the purpose of assisting in organisational success. This Knowledge Management course from PD Training teaches you how to create a system that captures knowledge purposefully for incorporation into business strategies, policies and practices at all levels of the organisation.

This course helps construct the knowledge base of the organisation by improving, systematising, retaining and making use of the intellectual resources of its employees. Such intellectual resources are acknowledged as an important competitive edge and a driver of effectiveness for every organisation.

The PD Training Knowledge Management Training Course gives you the ability to develop a knowledge management model, understand the life cycle of information, learn the rationale behind information management and the implementation and customisation of knowledge management systems.

This course is available now throughout Australia, including Brisbane, Sydney,, Melbourne, Adelaide, Canberra and Perth.

Please click on the Group Booking Quote button to receive a free quote for courses delivered at your preferred location.

Course Outcomes

After Completing this Course Participants will Have Learned to:

• Describe the concepts behind knowledge management (KM)
• Examine the Do's and Don'ts of successful knowledge management
• Interpret the knowledge management lifecycle
• Identify the knowledge management paradigm
• Learn about the knowledge management models
• Build a rationale for KM in a company
• Develop a KM implementation in a company

Course Outline

Course Description

Learning how to manage people from different generations first requires an understanding of the environment in which their personality was developed, and secondly you need the skills to handle the differences in personality types.

The PD Training Leveraging the Generation Gap Training Course provides you with a comprehensive and deep understanding of the different generations; namely the traditionalists, Baby Boomers, Generation X and Generation Y. It also provides training in conflict management, conflict resolution processes and the building of harmony and equivalence.

This intensive and lively training course is now available throughout Brisbane, Sydney,, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Leveraging the Generation Gap Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Course Outcomes

• Learn the history behind generation gaps
• Learn about the different generations (traditionalists, baby boomers, Generation Xers & Generation Yers)
• Understand the differences between each generation
• Find common ground among the different generations
• Master conflict management between generations
• Leverage the strengths of each generation in the workplace

Course Outline

Course Description

To be an effective mentee, whether it is formal or informal, requires the ability to identify an appropriate mentor while being open to criticism and implementing suggested changes as required.

The PD Training Making the Most of Being Mentored Training course was developed for mentees and ensures that any mentorship program is successful and rewarding by teaching the mentee how to find a mentor, how to build a strong relationship and put the mentor's knowledge to work in a meaningful way.

This dynamic training course is available now throughout Australia, including Brisbane, Sydney,, Melbourne, Adelaide, Canberra and Perth.

Contact us today for a group quote.

Course Outcomes

After completing this course participants will able to:

• Know why a mentoring relationship is beneficial to the mentee, the mentor, the organisation and even to friends and family
• Understand the responsibilities of mentees in managing their own personal development and career growth
• Master the skills needed for fostering successful mentoring partnerships
• Provide guidance on building and maintaining productive mentoring relationships
• Identify techniques for maximising results
• Learn new skills that contribute to the success of the organisation

Course Outline

Course Description

Do you ever wish you had more hours in a day so you can get more done?  The PD Training Personal Productivity course will help you learn how to establish routines, set personal goals and create an effective and practical working environment, while providing you with some tools to help you maximise your personal productivity.

Learn valuable skills like prioritising your day, setting and following routines, organising electronic and paper documents for easy access, taking control of your email, ways to avoid procrastination and much more.

This practical and engaging training course is available now throughout Australia, including Brisbane,, Sydney, Melbourne, Adelaide, Canberra and Perth.

Course Outcomes

• Set & evaluate SMART goals (specific, measurable, achievable, relevant & timed)
• Learn to use routines to maximise productivity
• Master numerous scheduling tools for efficient use of time
• Learn to stay on top of a to-do list
• Learn how to start new tasks & projects on the right foot
• Master basic project management techniques
• Organise physical & virtual workspaces for maximum efficiency
• Take back time from e-mail & handheld devices
• Learn to tackle procrastination

Course Outline

Course Description

The PD Training Supervising Others training course provides participants with strong leadership skills, like delegating to others, decision making strategies, effective time management, analytical and problem-solving skills, effective communication skills, how to create an atmosphere which promotes internal motivation to work toward team goals, giving formal feedback and much more.

If you're in a supervisory position, it's important that you are equipped with the skills required to ensure your team is productive and motivated to perform at their highest levels each and every day.  Anyone who supervises others, especially those who are new to supervision, will benefit from our 1-day course developed for managers and supervisors in Australia.

During this Supervising Others course you will complete the REACH Personality Profiling tool, which will provide you with insight into your preferred communication style and how best to communicate with others. This newly found awareness will empower you with the ability to connect better with others and can provide you with an improved level of interpersonal communication and supervisory skills.    

Complete Sample Profiling Survey and  View Sample Report Below:

To Have Your Leaders Start the 12-Minute Survey click here

If You Would Like to View an Example of the Report click here

The PDT Supervisors Development Program utilises a system of activities that has been scientifically proven to provide leaders with improved levels of agility, resilience and improved communication skills.  Click here to learn more about how this program can be implemented in your organisation and view a cost comparison.

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!

Attend a supervisor's professional development training course now throughout Australia including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

Please click the Group Booking Quote Button to receive a free quote for courses delivered at your preferred location.

Course Outcomes

By the End of This Course, Participants Will be Able to:

• Set clear expectations for team members
• Set S.M.A.R.T. goals for team members that motivate and inspire dedication
• Effectively assign work that has been set according to each employee and situation
• Master techniques to delegate effectively and confidently
• Develop approaches for conducting formal feedback sessions
• Provide informal, constructive feedback
• Develop priorities and time management strategies as a team leader
• Establish conflict resolution strategies
• Interact with new or existing teams
• Create a path for personal development

Course Outline

Course Description

The PD Training Time Management Training Course will help you become more productive and more efficient in your role, and includes training in effective time management strategies such as goal setting, task prioritisation and delegation, applying the Urgent/Important matrix, managing emails and overcoming the habit of procrastination.  The course develops your time management skills including setting S.M.A.R.T. goals, handling high pressure situations, and setting boundaries.

We want you to get the most out of your time spent in class, therefore, we encourage you to tell the trainer which lessons you would like to get trained in extensively before attending the course - you'll receive an invitation to do this once you've enrolled. The trainer will then tailor the training to your needs and cover those topics in more detail.

You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved time management skills.

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training requires analysis, so contact us today to learn more!

Course Outcomes

After completing this course, you will gain the following invaluable time management skills:

• Understand the Psychology of time
• Set S.M.A.R.T. goals
• Prioritise effectively
• Categorise tasks using the Urgent/Important Matrix
• Manage Email
• Set boundaries
• Gain lasting skills to tackle procrastination
• Handle high pressure, crisis situations with ease
• Learn to organise the workspace for efficiency - both at home and in the office
• Master when and how to delegate for maximum productivity
• Set daily rituals for better productivity

Course Outline