OUTCOMES

By the end of this course, participants will:

• Define Emotional Intelligence
• Learn the four core skills required for emotional intelligence
• Understand associated verbal and nonverbal communication
• Be able to explain the Social Management & Responsibility implications
• Master tools to regulate and gain control of ones own emotions
• Use the concepts and techniques in the workplace

Course Length:

1-day

Certificates:

Certificates of Completion are issued to each participant

Also available for In-House courses:
Post-course assessment for validation of learning.

Related Courses:

Anger Management

Conflict Resolution

OUTLINE

Emotional Intelligence Training Course Outline

Download a Course Outline 

Foreword:

Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognise his or her behaviours, moods, and impulses, and to manage them best according to the situation.

This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humour to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

• Self management
• Self awareness
• Self regulation
• Self motivation
• Empathy

• Seeing the other side
• Self management and self awareness
• Giving in without giving up

• How to accurately perceive emotions
• Use emotions to facilitate thinking
• Understand emotional meanings
• Manage emotions

• Using coping thoughts
• Using relaxation techniques
• Bringing it all together

• Focused listening
• Asking questions
• Communicating with flexibility and authenticity

• Understand emotions and how to manage them in the workplace
• Role of emotional intelligence at work
• Disagreeing constructively

• Body language
• It’s not what you say, it’s how you say it

• Optimism
• Pessimism
• The balance between optimism and pessimism

• Benefits of emotional intelligence
• Articulate your emotions using language

• Creating a powerful first impression
• Assessing a situation
• Being zealous without being offensive

'your place or ours'

In-House training benefits:

• tailored to your needs and goals
• cost effective - from $140 per person (full day)
• you choose the day, place and time
• greatest impact in the shortest time
• tailoring ensures practical tools directly applicable to your workplace
• great team building opportunity
• more convenient, people don't need to go off-site

Ph: 1300 121 400

Tailored Delivery - standard

We will always tailor the delivery of your In-House Training course to ensure it is relevant to your team, and targeted at your learning goals. We can incorporate your company's examples and terminology to ensure you the training can be directly related back to your workplace. This is standard, and included in the price.

Your delivery options

We offer a range of different class types to suit your operational needs.

	The "1-hour Motivator" training sessions These 60-90 minute sessions are highly motivating and thought provoking - ideal for those people who need to fit training in around a busy work schedule - great as an early morning kick-start or lunch time boost! Read more...
	The "3-hour Power" sessions 3-hour power sessions – are a great solution when you have very specific outcomes you are targeting, or scheduling the team to be off the job for a whole day is proving to be a challenge Read more...
	Full-day short courses 1-2 day short courses delivered with a unique focus on 80% activities 20% content – just the way learning should be! Read more...
	Conferences and workshops Do you want your conference to be memorable, fun, interactive and have a real highlight? pdtraining's dynamic trainers can add that flair, excitement and much much more! Read more...

Q: Who else uses Professional Development Training?

A: Take a look at some of our recent clients

Q: Are they Happy?

A: This is what they say about us testimonials

Questions?

Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or

Phone: 1300 121 400

Questions?

Email:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or
Phone: 1300 121 400