Emotional Intelligence is as primary for leading a fulfilling life as Intelligence Quotient (IQ).
To develop social skills, join Emotional Intelligence (EQ) Training Course by pdtraining in Adelaide, Canberra and other cities in Australia.
Earlier, people thought that IQ was sufficient to judge the intelligence of a person. But when it was found that having only a good IQ does not make you good at social skills, then the need for the development of soft skills was felt.
History of Emotional Intelligence
The term ‘Emotional Intelligence’ was coined in 1990 by Peter Salovey and John D. Mayer. They explained Emotional Intelligence as a type of “social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action”.
Later, Daniel Goleman, a science writer for the New York Times who specialised in brain and behaviour research, came out with his book ‘Emotional Intelligence’. He had come to know about the work of Salovey and Mayer, and developed on their theory. That is how it was not one person, but many, that put together their skills in creating and developing what we now call ‘Emotional Intelligence’.
The prime concern of these researchers was how the standards to test cognitive intelligence did not address success at social skills, which is vital to lead a fulfilling and successful life.
The Three Models of Emotional Intelligence
There are three models of EQ:
- The ability model
- The trait model
- The mix model of both ability and trait
The first model was developed by Salovey and Mayer, the second by Konstantin Vasily Petrides, and the third by Daniel Goleman.
Features of Emotional Intelligence
In defense of Emotional Intelligence, Goleman went a step further to say that it was not cognitive intelligence, but emotional intelligence, that determined success in business. According to him, the four characteristics that defined people with high emotional intelligence are:
Self-awareness – Understanding of one’s own emotions
Self-management – Managing one’s own emotions
Social awareness – Understanding of other people’s emotions through empathy
Social skills – Managing of other people’s emotions
It is now believed that management of one’s own and others’ emotions is essential for establishing and maintaining healthy relationships with others. The power of emotions, which was long ignored, cannot be underestimated. Various studies have shown how our emotions drive us. Because emotions make us act, they must be understood and managed. Emotional Intelligence helps us to do that.
The Four Branches of EQ
The four branches of Emotional Intelligence that have evolved after years of research and development are:
- Perceiving Emotions
- Using Emotions
- Understanding Emotions
- Managing Emotions
Perceiving Emotions - It involves observing and recognising emotions in others such as facial expressions expressing happiness, sadness, irritation, anxiety etc. and body language signals that communicate the emotional state of a person. A person with high emotional intelligence is able to accurately perceive the emotions of the other person.
Using Emotions – Emotions are connected with thoughts. We are emotionally attracted to something that we think is important to us. Understanding this link and using it to conduct positive actions is a trait of a person with good EQ.
Understanding Emotions – When communicated, emotions tell us something about the other person. To receive this information, it is vital to observe and understand emotions and emotional signals. This provides the power to make better judgments and decisions in life.
Managing Emotions – Even though certain emotions, often those that are overwhelming, cannot be controlled, most can be. Managing emotions is necessary to control behaviour of oneself and others. Most emotions that are not too strong can be observed, understood and managed. The development of these skills helps in guiding relationships towards positivity at work and in life.
Pdtraining delivers 1000’s of professional development courses each year in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth, so you can be assured your training will be delivered by a qualified and experienced trainer.
All public Emotional Intelligence (EQ) Training courses include am/pm tea, lunch, printed courseware and a certificate of completion. Customised courses are available upon request so please contact pdtraining on 1300 121 400 to learn more.