Leadership, Sales and Customer Service Programs Designed to provide a clear path for ongoing people development and continued growth.

At PDT we believe that increasing the Leadership, Sales and Customer Service capability of your teams should be done in partnership. Beyond a training company's traditional role of just customisation and delivery, we support you with analysis, measurement, reinforcement and coaching.
Most importantly, we demonstrate our true partnership approach by aiming to reduce our role over time and provide you with the resources to run any components you choose to manage internally.

Leadership development program

The Leadership Development Program has been created for organisations that want their leaders and potential leaders to excel. The framework below shows the consultative iterative process we take. 

Program Details

1. Leadership Development Program

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Collaborative Planning
  • Agree on key business outcomes
  • Identify participants
  • Decide on contextualisation or customisation from PDT Instructional Designers
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Awareness
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  • Leading Style Profile
  • Team Dynamics Viewer
  • Current RQ score
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Where am I now?
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  • 3 minute 360's
  • 12 minute Team Culture Survey
  • Growth opportunities identified.
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Typical First Cohort Investment:
  • Total 15 Days of PDT Professional Services:
  • 3 x Brief Days
  • 6 x Facilitation Days
  • 6 x Coaching Days
  • Investment and costs can vary significantly, typically a program like this spread over 12-months costs:
  • $52,000 + GST + Travel if Required
  • + REACH Subscription & printing (all PDFs supplied)
  • + Instructional design if required
  • We aim to reduce our days (your cost) and
    transition more to you for future rounds
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Deliver Selected Topics
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  • Deliver Selected Workshops
  • Leadership
  • Change Management
  • Resilience
  • Conflict Resolution
  • Difficult Conversations etc
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Monthly or Bi-Monthly Schedule
  • 1 Topic per month for around 6-12 months (usual timeframe)
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Celebration
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  • Celebrate the growth journey with graduation and plaque.
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Where am I now?
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  • Retake and Measure the 3 minute 360s
  • Retake and Measure Team Culture
  • Retake and Measure RQ Score
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Implementation & Coaching Between Sessions
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  • Action Plan Execution
  • Workplace Projects
  • Coaching
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Application
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  • Action Plan Execution
  • Workplace Projects
  • Coaching
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Where am I now?
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  • Retake and Measure the 3 minute 360s
  • Retake and Measure Team Culture
  • Retake and Measure RQ Score
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Celebration
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  • Celebrate the growth journey with graduation and plaque.
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2. handover

HANDOVER AND EMBEDDING WITH YOUR TEAM

Your internal HR Managers and/or Managers are trained in accessing and using resources to embed and extend the learning from the Initial Leadership Development Program (Phase 1).

Over 2-3 Days of engaged training, your nominated HR Managers and/or Managers will become proficient in using the REACH Ecosystem resources to provide follow up training and coaching for your leadership team.

Total of 3 Days of PDT Professional Services:

3 x Handover Training and Support

Typical Handover Investment:

$10,500 + GST + Travel if Required

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Additional Benefit:

The REACH Ecosystem includes resources to support recruitment, sales development, general staff training, coaching and more.

All tools are at $0 additional cost, extending the use of the REACH Ecosystem to replace existing disparate tools reduces costs by ~80%.

Using the resources in the different contexts naturally embeds the language and framework.

3. Future Leadership Development Programs

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The next Leadership Development Programs you can use the same training and development structure using the now familiar tools, and the handover and embedding has provided your HR Team with familiar tools and resources to allow for less outsourcing.

Commonly organisations will choose to outsource the delivery of certain topics, however the amount of professional services required from PDT tends to reduce as the benefits of leveraging the REACH Ecosystem really start to come to life.

Future Leadership Development Programs for new staff are only:
$14,000 + GST + Travel if Required.

Sales Development PROGRAM

The Sales Development Program has been designed to identify strengths and selling styles for sales teams and provides tools to develop growth opportunities that result in better performing teams.

Program Details

1. Sales Development Program

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Collaborative Planning
  • Agree on key business outcomes
  • Identify participants
  • Decide on contextualisation or customisation by PDT instructional designers
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Awareness
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  • Selling Style Profile
  • Current RQ score
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Where are we now?
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  • Sales Development Companion
  • Identify strengths across the sales cycle
  • Growth opportunities identified.
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Initial Sales Development Program
  • Total 15 Days of PDT Professional Services:
  • 3 x debrief days
  • 6 x days of facilitation
  • 6 x days of coaching
  • 1 x Position Profile
  • Typical First Phase Investment for 5-15 Sales People:
  • $58,500 + GST + Travel if Required
  • + REACH Subscription
  • + Printing if requested (all pdf’s supplied)
  • + Instructional Design if required
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Deliver Selected Topics
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  • Deliver Selected Workshops
  • Handling Objections
  • Retail Sales
  • Consultative Sales
  • Presentation Skills
  • Emotional Intelligence etc
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Monthly or Bi-Monthly Schedule
  • 1 topic every second month over 12 months
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Implementation & Coaching Between Sessions
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  • Action Plan Execution
  • Coaching
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Celebration
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  • Celebrate the growth journey with graduation and plaque.
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Improve Hiring
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  • Create a unique 1-page Position Profile.
  • Allows you to hire more people with the same profile of your highest performers.
  • Requires over 30 people.
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Where are we now?
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  • Retake and Remeasure RQ score
  • Retake and Remeasure Selling Profile
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Where are we now?
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  • Retake and Remeasure RQ score
  • Retake and Remeasure Selling Profile
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Improve Hiring
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  • Create a unique 1-page Position Profile.
  • Allows you to hire more people with the same profile of your highest performers.
  • Requires over 30 people.
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Celebration
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  • Celebrate the growth journey with graduation and plaque.
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2. handover

HANDOVER AND EMBEDDING WITH YOUR TEAM

Your internal HR Managers and/or Managers are trained in accessing and using resources to embed and extend the learning from the Initial Sales Development Program (Phase 1).

Over 2-3 Days of engaged training, your nominated HR Managers and/or Managers will become proficient in using the REACH Ecosystem resources to provide follow up training and coaching for your sales team.

Total of 3 Days of PDT Professional Services:

3 x Handover Training and Support

Typical Handover Investment:

$10,500 + GST + Travel if Required

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Additional Benefit:

The REACH Ecosystem includes resources to support recruitment, sales development, general staff training, coaching and more.

All tools are at $0 additional cost, extending the use of the REACH Ecosystem to replace existing disparate tools reduces costs by ~80%.

Using the resources in the different contexts naturally embeds the language and framework.

3. Future Sales Programs

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Having an ongoing learning partnership with us means when you bring on new cohorts you can reduce your future training and development costs by up to 80%.

You can use the same training and development structure using the now familiar tools, and the handover and embedding has provided your HR Team with familiar tools and resources to allow for less outsourcing.

This usually brings it down to 4 Days of PDT Professional Services (Delivery of specialist topics, coach specific people or to update your materials to include learning from a previous round).

Future Sales Development Programs for new staff are only:
$14,000 + GST + Travel if Required.

Customer service and Team Culture Development Program

The Customer Service and Team Culture Development Program is for organisations that want to develop their team dynamics and organisational culture. Growth opportunities are identified for all levels of the business and tools are provided to measure improvement before and after training and coaching.

Program Details

1. Customer Service and Team Culture Development Program

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Collaborative Planning
  • Agree on key business outcomes
  • Identify participants
  • Decide on contextualisation or customisation by PDT instructional designers
image
Awareness
image
  • Personal Style Profile
  • Team Dynamics Viewer
  • Current RQ score
image
Where are we now?
image
  • REACH 360
  • REACH Culture
  • Growth opportunities identified.
image
Initial Customer Service Development Program
  • Total 15 Days of PDT Professional Services:
  • 3 x debrief days
  • 6 x days of facilitation
  • 6 x days of coaching
  • 1 x Position Profile
  • Typical First Phase Investment for 5-15 Team Members:
  • $58,500 + GST + Travel if Required
  • + REACH Subscription
  • + Printing if requested (all pdf’s supplied)
  • + Instructional Design if required
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Deliver Selected Topics
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  • Deliver Selected Workshops
  • Customer Service
  • Professional Telephone Skills
  • Handling Irate Customers
  • Resilience Training
  • Emotional Intelligence etc
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Monthly or Bi-Monthly Schedule
  • 1 topic every second month over 12 months
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Implementation & Coaching Between Sessions
image
  • Action Plan Execution
  • Coaching
image
Celebration
image
  • Celebrate the growth journey with graduation and plaque.
image
Improve Hiring
image
  • Create a unique 1-page Position Profile.
  • Allows you to hire more people with the same profile of your highest performers.
  • Requires over 30 people
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Where am I now?
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  • Retake and Measure REACH 360
  • Retake and Measure REACH Culture
  • Retake and Measure RQ score
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Where am I now?
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  • Redo REACH 360
  • Redo REACH Culture
  • Redo RQ score
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Improve Hiring
image
  • Create a unique 1-page Position Profile.
  • Allows you to hire more people with the same profile of your highest performers.
  • Requires over 30 people
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Celebration
image
  • Celebrate the growth journey with graduation and plaque.
image

2. handover

HANDOVER AND EMBEDDING WITH YOUR TEAM

Your internal HR Managers and/or Managers are trained in accessing and using resources to embed and extend the learning from the Initial Customer Service and Team Culture Development Program (Phase 1).

Over 2-3 Days of engaged training, your nominated HR Managers and/or Managers will become proficient in using the REACH Ecosystem resources for follow up training, coaching and future hiring.

Total of 3 Days of PDT Professional Services:

3 x Handover Training and Support

Typical Handover Investment:

$10,500 + GST + Travel if Required

image
Additional Benefit:

The REACH Ecosystem includes resources to support recruitment, sales development, general staff training, coaching and more.

All tools are at $0 additional cost, extending the use of the REACH Ecosystem to replace existing disparate tools reduces costs by ~80%.

Using the resources in the different contexts naturally embeds the language and framework.

3. Future Customer Service Development Programs

image

Having an ongoing learning partnership with us means when you bring on new cohorts you can reduce your future training and development costs by up to 80%.

You can use the same training and development structure using the now familiar tools, and the handover and embedding has provided your HR Team with familiar tools and resources to allow for less outsourcing.

This usually brings it down to 4 Days of PDT Professional Services (Delivery of specialist topics, coach specific people or to update your materials to include learning from a previous round).

Future Sales Development Programs for new staff are only:
$14,000 + GST + Travel if Required.

A clear path for ongoing people development and continued growth.

All Programs leverage from the REACH Ecosystem. The REACH Ecosystem provides unified resources that help achieve a simple, consistent experience with a single framework embedded into all training and coaching.

This results in a better learning experience and increased application.

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Leadership Capability
  • Recruitment supported by the Leading Profile
  • Individual Coaching using the Coaches
  • Pack and Leading Profile
  • Leadership Team Strategy using the
  • Leadership Development Companion
  • Growing RQ = Improved Leadership
  • Training Courses in the library
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Development through Coaching
  • Enhanced coaching using the Coaches Pack
  • Suitable for use with internal coaches or professional coaches
  • Based on the GROW model
  • Reinforces and reinforced by every other tool and training
  • Grows Reach Quotient (RQ)
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Cultural Development
  • REACH Culture provides actionable insights to improve Culture
  • Includes engagement Employee NPS & intent to stay in role
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Report on Growth in REACH
  • Higher Reach Quotient (RQ) correlates to improved leadership and sales
  • Use of the REACH Ecosystem will grow RQ
  • Report on RQ growth
  • RQ can be measured for the company overall using REACH Culture, and for individuals using many included reports
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Team Leadership Capability
  • Create awareness and discover blind spots with REACH 360
  • 360 Self rating is ‘already done’ (using other parts of the ecosystem)
  • Rating takes 3 minutes (+ optional comments)
  • Support development with Training & Coaching

Identify opportunities.Implement Training and Coaching. Measure Success.

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Improve Recruitment
  • Tools to improve recruitment speed and success rates.
  • Role-defined Position Profiles
  • Recruiting Leaders
  • Recruiting Sales People
 
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Awareness of Self & Others
  • REACH Profiles including Team Dynamics, Personal Style Profiles and Communication Profiles
  • Supported by Training and Coaching resources that integrate the same frameworks
image
Sales Capability
  • Recruitment supported by the Selling Profile or company specific Position Profile
  • Individual Sales development using the Selling Profile
  • Sales Team Strategy using the Sales Development Companion
  • Growing RQ = Increased Sales
  • Sales Training Courses included in the library
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Staff Professional Development Training
  • Action Training needs identified by Profiles, 360’s and Culture Surveys
  • Full courses with all resources and activities
  • Pull out activities for lunch ‘n learns
  • Reinforce with externally provided training
  • Supported by the Trainers Companion

A clear path for ongoing people development and continued growth.

All Programs leverage from the REACH Ecosystem. The REACH Ecosystem provides unified resources that help achieve a simple, consistent experience with a single framework embedded into all training and coaching.

This results in a better learning experience and increased application.

image
Leadership Capability
  • Recruitment supported by the Leading Profile
  • Individual Coaching using the Coaches
  • Pack and Leading Profile
  • Leadership Team Strategy using the
  • Leadership Development Companion
  • Growing RQ = Improved Leadership
  • Training Courses in the library
image
Development through Coaching
  • Enhanced coaching using the Coaches Pack
  • Suitable for use with internal coaches or professional coaches
  • Based on the GROW model
  • Reinforces and reinforced by every other tool and training
  • Grows Reach Quotient (RQ)
image
Cultural Development
  • REACH Culture provides actionable insights to improve Culture
  • Includes engagement Employee NPS & intent to stay in role
image
Identify Opportunities. Implement Training and Coaching. Measure Success.
image
Report on Growth in REACH
  • Higher Reach Quotient (RQ) correlates to improved leadership and sales
  • Use of the REACH Ecosystem will grow RQ
  • Report on RQ growth
  • RQ can be measured for the company overall using REACH Culture, and for individuals using many included reports
image
Team Leadership Capability
  • Create awareness and discover blind spots with REACH 360
  • 360 Self rating is ‘already done’ (using other parts of the ecosystem)
  • Rating takes 3 minutes (+ optional comments)
  • Support development with Training & Coaching
image
Awareness of Self & Others
  • REACH Profiles including Team Dynamics, Personal Style Profiles and Communication Profiles
  • Supported by Training and Coaching resources that integrate the same frameworks
image
Sales Capability
  • Recruitment supported by the Selling Profile or company specific Position Profile
  • Individual Sales development using the Selling Profile
  • Sales Team Strategy using the Sales Development Companion
  • Growing RQ = Increased Sales
  • Sales Training Courses included in the library
image
Staff Professional Development Training
  • Action Training needs identified by Profiles, 360’s and Culture Surveys
  • Full courses with all resources and activities
  • Pull out activities for lunch ‘n learns
  • Reinforce with externally provided training
  • Supported by the Trainers Companion
image
Improve Recruitment
  • Tools to improve recruitment speed and success rates.
  • Role-defined Position Profiles
  • Recruiting Leaders
  • Recruiting Sales People