What is the Kano Model? – Lean Customer Satisfaction Improvement – Sidney, Perth
When you attend a Lean Process Improvement Training Course offered by pdtraining in Sidney, Perth, etc., you will learn about business process and manufacturing improvements like the Kano model. The Kano model is a theory of product development and customer satisfaction. When introduced in the 80’s the model challenged traditional Customer Satisfaction Models that More …
What is the Kano Model? – Lean Customer Satisfaction Improvement – Sidney, Perth Read More »