Our Purpose: To help your organisation provide training and development to your people that is on target, fun, retained and above all helps them achieve their goals.
What we deliver
Client Custom Solutions
Programs
Short Courses (90 mins, 3 hours, day)
How we Deliver it
Hybrid (room and zoom)
What our clients say
The leadership development training course was excellent from start to finish We couldn't have asked for a better facilitator in Sue and her knowledge level was to a very high standard. She presented in such a way that catered to all of the participants and made it a very interactive environment involving everyone. I not only met my objectives but left feeling I had learnt for more than I expected. I haven't laughed so much in a long time and found it to be a very positive experience. Thank you Sue.
Karina
The course was very well received and Troy was a great trainer. The way he presented it was very easy to understand and he covered off on a lot of items which were valid and useful. It was appreciated that he tailored the information to suit our team. Everyone learnt something and will put into practice what we were shown.
Melinda
I would like to start by saying thank you very much for the engaging training on Tuesday and Wednesday.
- Our team loved your energy, and most importantly how you adapted the training based on our needs as an organisation, not just following the same routine.
Another positive note is that Christian our CEO, has not stopped bragging about you to the company and his other friends.
Datanova
I have to say I was blown away by the course, it was serious but I managed to have the best day and a quite a few laughs. Derrick is amazing at what he does, the whole class took no longer than 30 mins to relax and open up. I have taken life lessons away with me and now I just need to put them into practise, I have my manual in my desk at work and look forward to referring to it to help me be a better work colleague and better person. Thank You
Public Schedule participant.
There are many EA courses out there, and many of them aren't great. This course was the the best course I had been on. Derrick was knowledgeable, and the participants on the course were given the freedom to talk about their experiences and opinions in an open environment. Thank you so much.
Debbie - Pipeline Plumbing
On behalf of xxx Council I would like to extend a big thank you to you and Kirsten for the services you have provided over the past 3 months. It feels like a lifetime ago we were all trying to scramble to figure out how to function in the new working arrangements.
Council
Upcoming Public Classes
Professional Telephone Skills
This Telephone Skills Training course will provide your staff with the skills they need to handle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation.
The telephone etiquette displayed by employees is indicative of a staff's willingness and ability to efficiently assist customers. The skills and attitude projected over the telephone can form a lasting impression in the minds of customers, making it a critical and memorable customer experience.
Virtual teams are becoming the norm rather than the exception, and one of their primary channels of communication is the telephone. Hence, it is imperative for virtual employees to also have a good understanding of business telephone etiquette in order to provide the best outcome for the customer.
Tuesday, 30 April 2024
ACT - Canberra
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Professional Telephone Skills
This Telephone Skills Training course will provide your staff with the skills they need to handle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation.
The telephone etiquette displayed by employees is indicative of a staff's willingness and ability to efficiently assist customers. The skills and attitude projected over the telephone can form a lasting impression in the minds of customers, making it a critical and memorable customer experience.
Virtual teams are becoming the norm rather than the exception, and one of their primary channels of communication is the telephone. Hence, it is imperative for virtual employees to also have a good understanding of business telephone etiquette in order to provide the best outcome for the customer.
Tuesday, 30 April 2024
SA - Adelaide
Book Now More Information
Professional Telephone Skills - 3hours
This Telephone Skills Training course will provide your staff with the skills they need to handle phone calls professionally. This will ensure that a positive image of your organisation is reinforced and strengthened with every conversation.
The telephone etiquette displayed by employees is indicative of a staff's willingness and ability to efficiently assist customers. The skills and attitude projected over the telephone can form a lasting impression in the minds of customers, making it a critical and memorable customer experience.
Virtual teams are becoming the norm rather than the exception, and one of their primary channels of communication is the telephone. Hence, it is imperative for virtual employees to also have a good understanding of business telephone etiquette in order to provide the best outcome for the customer.
Tuesday, 30 April 2024
Web - Live Online Class
Book Now More Information