Facilitation Skills Training Course

Effective facilitation skills are required for anyone tasked with managing groups of people in the workplace.  Every organisation has a need for good facilitators in almost every department.  The difference between being a good facilitator and a great facilitator requires both training and experience. 

The PD Training Facilitation Skills Course teaches you practical skills and techniques like promoting fairness, managing meetings and planning sessions to achieve productive outcomes, giving feedback and much more.  These are skills that can be used immediately and the course is now available throughout Australia including, Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.

Please click on the Public Class tab below to view our Facilitation skills course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Looking for something more advanced? Try the Advanced Facilitation Skills Training Course

Learning Outcomes
Course Outline
In-House
Training
Public Class
  • Learning Outcomes - Facilitation Skills Training Course

    After completing this course participants will be able to:

    • Understand the role and purpose of facilitating
    • Understand the qualities of effective facilitation
    • Recognise group behaviours and know how to respond
    • Understand the five Ps when preparing to facilitate: purpose, products, participants, probable issues and process
    • Understand the dos and don’ts of effective facilitation
    • Understand a decision-making process and how to apply De Bono’s six thinking hats
    • Understand convergent and divergent thinking and when to encourage each
    • Understand how to exercise control when facilitating and how to deal with challenges
    • Understand how to facilitate virtually and the challenges that this brings
    Duration: 1 day course

    The best adult learning experience

    The best adult learning experience

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    PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology.

    So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback and innovations in best practice.

    Welcome to the best adult learning experience in the industry, we look forward to your feedback and suggestions.

    PD Training customer feedback infographic with average of 9 out of 10



    Reviews

    Facilitation Skills Training Course Reviews:

    "The presenter was fantastic and I will book other courses due to his expertise."

    Public Course Participant

     

    "I enjoyed Derricks session very much - he covered a lot of ground and shared interesting insights relevant to the topic."

     

    "Derrick was a great trainer, very engaging and knowledgeable."

     

    "It changed my whole outlook on facilitation and is probably the best training as a single day course i have ever done. I think i will build on it over a period of time."

    -NSW Farmers


     

    "Overall the trainer exceeded my expectations for a one day course. They very effectively shaped the course to suit the needs of the group. thank you excellent!"


    -Lake Macquarie City Council


     

    "I thought Noel was fantastic, and did not think I would have learnt as much as I did on the day. Loved the training, and the group work was great. Thanks for the session."

    -Public Sector Network Pty Ltd

     

    "The size of the class (1 trainer, 4 participants- 2 female/2 male) was a really strong balance to ensure we all got focused attention. working through the live practical example reinforced the process and structure information and tips given. We didn't use the booklets too much, most was conversational which was also very good but we do have the book to refer to. all in all, the course was highly valuable to me and I have recommended this to our business for other to complete."

    -Robert Walters


     

    "I found Noel to be an excellent trainer, I feel confident that I can take the tools/methods that she imparted and use them in my work. The course definitely met my objective which was to come away with practical tools on how to facilitate meetings and workshops."

    -Robert Walters

     

    "Small groups sharing experience and comments on various situations - A mix of presenting information and coaching style (asking questions and participants come up with their own answers) - Clarify the roles of a facilitator - Good tips on how to deal with challenging people and situations, group dysfunction, keeping the discussion on track and intervention methods"

    -Predicate Partners

     

    "Josh was a really engaging trainer. He was extremely natural in his delivery and really made the effort to make the course content relevant to our roles. I found the day to be really valuable, and am excited to give the techniques a go in my next meeting/training session!"

    -McCormick Foods

     

    "Training was very knowledgeable on the training topic and engagement. Would recommend course to peers who are looking to further develop their facilitation skills."

    -Individual Course Participant



    "Excellent course, very valuable knowledge and excellent trainer."

    -Department of Communities, Child Safety and Disability Services

     

    "The handout given in class is very useful and designed in a way that is easy to understand and use. Josh is a fantastic trainer, so much energy, knowledge and passion for the topic. The start was a little overwhelming with information, however Josh guided us through it beautifully. Look forward to the opportunity to attend further training by Josh."

    -Robert Bosch (Australia) Pty. Ltd.

     

    "Joe is a fantastic trainer, I learner so much during the day. He customised the learning outcomes to our needs and built a rapport that gave me overall understanding and kept the involvement level high. The day flew by. Great course, excellent trainer."

    -Individual Course Participant

     

    "Class with minimal team participating gave us very good focused learning and this was helpful. LDP pre-work was amazing and helps us to understand where we stand."

    -HP

     

    "The training course (full day) was great. It was engaging, useful and informative. Time went very quickly - which is a good indicator of the time well spent!"

    "The course was extremely useful and the trainer was very knowledgeable on the topic. I was very satisfied with the course overall."

    -Elisha Roche

     

    "This course is very practical in its application, with the skills learned to be used in the very near future by all participants. Our trainer Jill was also able to successfully integrate the group's specific upcoming requirements (a series of community workshops) into her course materials - which made the content much more applicable and significant. Jill provided an excellent best practice example of an effective facilitator in her facilitation of the facilitation skills course."

    -Department Of Local Government, Sport And Cultural Industries

     

    "Most useful - understanding the characteristics quadrant, though it would have been interesting to build on further, to know what characteristics others in the group had, and their take on how it affected their facilitation/participation. The first hour could have been compressed into 15 mins, and the additional time used at the end, when the group was just starting to open up and share valuable experiences and insights. I would have appreciated more group time given to the "what are difficult situations, and how you could handle them" - which was given as a follow up task. The manual was valuable to have as prior reading, but of limited use in the session."

    -Peak Usability

     

    "I found the course was suitably tailored to assist personnel with limited or no facilitation experience. Helen's insight and experience helped participants gain a better understanding of the role of facilitator and introduced activities that will undoubtedly assist facilitator to meet Objectives. Thanks Helen I found course extremely beneficial."

    -Royal Australian Air Force

     

    "The delivery of the course was tailored to the needs of the group (and the planned workshops which attendees will be conducting around the State in November). The trainer provided opportunities for attendees to facilitate parts of the training session which provided a valuable learning experience."

    -Department Of Local Government, Sport And Cultural Industries

     

    "I loved the way Helen used examples of facilitation to teach the facilitation course, eg the flipchart paper gallery method of getting groups to brainstorm ideas"

    -Royal Australian Air Force

     

    "I really enjoyed the course. It flowed well and the trainer was friendly and knowledgeable. I prefer to listen to the speaker rather than have my head down looking at a book. However, I'm sure it will be useful to refer back to. At this stage (only two days after the course) I have not yet gone back to it."


    -Fulton Hogan Services

     

    "All of the content was very valuable however I think the part that stands out most was the structure of how to facilitate and the reasons behind getting to know your participants. the profiling also was invaluable and how the facilitate to a certain type of audience was very interesting. I also like some of the theories behind why do things in a certain way depending on the personalities within the group. Thank you."

    -Flourish Australia

     

    "Joseph was fantastic. He really made the course interesting and informative. I feel I am more prepared to facilitate my next workshop."


    -IAG

     

    "Derrick was excellent in his delivery, making the group feel engaged and creating a safe environment to learn and share experiences. He was very knowledgeable on the topic and I walked away with tools to use when it comes time to delivery workshops."

    -Emperor Solutions PTY LTD

     

    "One of the best courses I have attended. Thank you so much Andrew for a great day."

    -Austin Health

     

    "Derek really knew his stuff. We were a rowdy mob who all know each other well and he worked well with that to create learning opportunities e.g. it took an hour for us to agree on the ground rules but that in itself was a case study in facilitation where Derek demonstrated all the principles and techniques that were covered in the theory component."

    "Great trainer. We probably weren't the easiest group but he was very patient, flexible and knowledgeable."

    "This was much more useful and engaging than I anticipated. It was an enjoyable day and we learned some really practical tools that will help in my work."

    "Great trainer Valuable discussions Good mix of trainer led and group activities."

    Qld Department Of Health - Audit Risk and Governance Branch

     

    "This was a very informative session. Keep up the standard."

    Centacare

     

    UnitingCare Community logo
    Really loved Kelli's presentation style.

    -Uniting Care Community


    Office of the Registrar of Indigenous Corporations logo
    I got a lot out of the sessions and am grateful for some of the tools that can help me in the future. Thank you very much. the course was relevant to my needs and the trainer was engaging and knowledgeable - never a dull moment and wasn't pushed into doing things or put on the spot. enjoyed the 2 day session and didn't think 'oh no I have another day of this!'

    -Office of the Registrar of Indigenous Corporations


    UnitingCare Community logo
    Kelli was an excellent presenter/trainer- very knowledgeable and also made the training interesting and enjoyable. I learnt quite a lot through the training and felt very encouraged by Kelli, who was very helpful. I will definitely be passing on good feedback to my organisation and contacts.

    -Uniting Care Community


    Pacific National logo
    Very happy with the training delivery package. Will recommend. Thank you PD. Good material that will be useful in my role.

    -Pacific National


    Browns Plains State School logo
    I liked the structure of the course. Wasn't too formal.

    -Browns Plains State School


    De Poi Consulting logo
    I enjoyed this course. I found it simple but very informative. thanks.

    -De Poi Consulting


    QMI Solutions logo
    Very happy with the learning style, contact and interaction from the facilitator.

    -QMI Solutions


    QMI Solutions logo
    We want more! please come back and do some more work with smaller groups.

    -QMI Solutions


    Department of Environment and Resource Management logo
    Our trainer was excellent. She tailored the day to our particular needs, and she was very flexible - allowing us extra time to discuss issues of most relevance to us. She was engaging and very adept at making people feel very comfortable talking about themselves and issues in a way that work colleagues might find difficult ordinarily. I cannot recommend her highly enough as a trainer.

    -Department of Environment and Resource Management


    Department of Environment and Resource Management logo
    Presentation of the training was to a very high standard!!! Very impressed!

    -Department of Environment and Resource Management


    Biota logo
    Practical application in the course, scenarios and discussions were spot on. The instructor/facilitator lead by example throughout. Haven't looked at the student manual. I thought the trainer was excellent.

    -Biota Holdings


    Biota logo
    I found the group exercises ("lost in a blizzard" and passing the ball in 2s) were very effective in illustrating the concepts of teamwork and SMART.

    -Biota Holdings


    Smartsalary logo
    Very helpful application ideas to help make our presentations more professional and poignant.

    -Smartsalary


    Western Australian Institute of Sport logo
    Feel very grateful to have had the opportunity to have one on one training with Rini who was very knowledgeable, and thorough in meeting my specific needs.

    -Western Australian Institute


    TAL Insurance logo
    An Excellent course that reinforced facilitation skills and the highly experienced trainer taught using real life relevant examples.

    -TAL û Life Insurance


    Empire Aubusson Rugs logo
    The second half of the course was exactly what I was after. My needs were a little different than the rest of the class, but our trainer, Jack, took the time to make sure all my questions were answered. It was a very powerful and fulfilling day. A five star day...!

    -Empire Aubusson Rugs


    IAG logo
    Awesome trainer. Hopefully she will be on the advanced course. A+++++

    -IAG


    New Horizons logo
    I loved this training and the trainer.

    -New Horizons


    More happy clients



  • Course Outline - Facilitation Skills Training Course

    Download Facilitation Skills Training Course Outline

    Foreword:

    Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating easy decision making, facilitation can help any organisation have better staff communications and make better decisions.

     

    This Facilitation training course will give participants an understanding of what facilitation is all about, as well as some tools that they can use when facilitating small meetings with staff.

     

    Looking for something more advanced? Try the Advanced Facilitation Skills Training Course

     

    Facilitation Skills Training Course - Lesson 1
    The Peaceful Warrior
    • The role and purpose of facilitating
    • The Limits of Facilitation
    • Qualities of Effective Facilitation
    • LDP Review – facilitation preferences
    • Reflection
    Facilitation Skills Training Course - Lesson 2
    Just Add People and Stir
    • The Ideal World
    • The Real World
    • Reflection
    Facilitation Skills Training Course - Lesson 3
    Trusting in the Process
    • Preparation
    • Starting Off
    • The Middle Bit
    • The End Bit
    • I never agreed to that! (keeping records)
    • Reflection
    Facilitation Skills Training Course - Lesson 4
    Making Decisions
    • Tell me again, why are we here?
    • Divergent and Convergent Thinking
    • Building Consensus and Inclusive Solutions
    • Reflection
    Facilitation Skills Training Course - Lesson 5
    Maximising Interaction
    • Exercising Control
    • Encouraging Participation
    • Dealing with Challenges
    • Reflection
    Facilitation Skills Training Course - Lesson 6
    Virtual facilitation
    • Preparation
    • Technology
    • Maintaining Engagement
    • Reflection
    Facilitation Skills Training Course - Lesson 7
    Reflections
    • Create an Action Plan
    • Accountability = Action
    • References

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
  • Public Class Dates for Facilitation Skills Training Course

    Details:

    • Time: 9:00 AM - 4:30 PM
    • Small classes, average 5 people, max 16
    • Lunch and refreshments included
    • Pay on Invoice or by Credit Card

    Questions:

    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    When you book a Public Class with PD Training you can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Transfer policy

    100% Transfer Policy

    If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
    Location Date 1 Date 2 Date 3 Date 4
    Sydney
    Level 1, 111 Harrington Street Sydney NSW 2000
    Feb 6
    1 day course
    $660.00
    Click to book
    Last chance!
    Apr 12
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 4
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 2
    1 day course
    $660.00
    Click to book
    Filling fast
    Melbourne
    123 Queen Street Melbourne VIC 3000
    Feb 6
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 12
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 4
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 2
    1 day course
    $660.00
    Click to book
    Filling fast
    Brisbane
    Level 2, 21 Mary Street Brisbane QLD 4000
    Feb 6
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 12
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 4
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 2
    1 day course
    $660.00
    Click to book
    Filling fast
    Perth
    Level 1, 863 Hay Street Perth WA 6000
    Feb 6
    1 day course
    $660.00
    Click to book
    Last chance!
    Apr 12
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 4
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 2
    1 day course
    $660.00
    Click to book
    Filling fast
    Adelaide
    19 Young Street Adelaide SA 5000
    Feb 6
    1 day course
    $660.00
    Click to book
    Last chance!
    Apr 12
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 4
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 2
    1 day course
    $660.00
    Click to book
    Filling fast
    Canberra
    4 National Circuit Canberra ACT 2600
    Feb 6
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 12
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 4
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 2
    1 day course
    $660.00
    Click to book
    Filling fast
    Parramatta
    Suite 19, Level 2, 103 George Street Parramatta NSW 2150
    Feb 6
    1 day course
    $660.00
    Click to book
    Filling fast
    Apr 12
    1 day course
    $660.00
    Click to book
    Filling fast
    Jun 4
    1 day course
    $660.00
    Click to book
    Filling fast
    Aug 2
    1 day course
    $660.00
    Click to book
    Filling fast
Not exactly what you needed? Try other courses in the Training, Facilitation & Presentation Courses Category


Facilitation Skills Training
4.52 out of 5 from 406 responses
 
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