Call Centre (sales) staff, who possess professional sales skills and who know how to handle a great variety of situations, are an asset to any organisation. This Call Centre (sales) training course from PD Training teaches your employees to enter the call centre with confidence, equipped to answer questions, overcome objections and close sales calls with positive outcomes.
Learn key skills like mastering outbound sales calls, effective communication, goal setting, up selling/cross selling, closing techniques and much more.
This practical call centre course is available now throughout Australia, including Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth.
Please click the In-House training tab to get a free quote for training at your preferred location.
|Course name||Length||Outline||Next class|
|Active Listening Training Course||0.5 day course||May 29|
|Sales and Customer Service Training for Call Centres||3 day course|
|Consultative Sales Training||1 day course|
|Effective Prospecting Sales Training Course||1 day course||Jul 18|
|Influence and Persuasion at Work Training Course||0.5 day course||Jun 5|
|Overcoming Objections Sales Training Course||1 day course||Jun 21|
|Pitch Proposal and Presentation Sales Training Course||1 day course|
|Retail Sales Training Course||1 day course||Jun 21|
|Sales Training Course||1 day course||Jun 21|
|Sales Training for Call Centres Training||1 day course|
|Writing Winning Proposals Training Course||1 day course|
"The day passed without noticing the time, never found myself drifting away and Anne was great all day I could have sat in a training session for three days, Excellent job! :)"
"Enjoyed the day, and will defiantly be doing more training with Troy. thanks again!"
"Troy was flexible and enthusiastic. He delivered the content so that it was relevant and practical to our business. We are all motivated to start implementing these new strategies. The training was fantastic although now I will be very busy implementing it all :)"
"Always very helpful - much appreciated!"
"Troy is a great trainer. Very easy to get along with and can relate very well to our industry requirements."
"As always, Troy was bubbly, very informative and was able to share real experiences. He incorporated 2 non-sales people into the training without any worry. As one of those non-sales staff members I still got so much out of the session. I love Troy's training sessions!"
"Pete was fantastic and course content very relevant thank you . Now the hard work begins to start implementing within the team :)
"Peter was very engaging and was happy to discuss any questions or concerns we had."
"The dealing with difficult customers part was what I found most interesting. Would be great to have more of it with more examples."
"Tony was very encouraging and made everyone interact within the course."
"Fantastic day with Richard."
"The manual was more pertaining to a Call centre but we were fully aware of this throughout the day. I thoroughly enjoyed the day lots of good reminder points, loved the personality profiling also. I would have liked to hear the improved telephone pitches from the other participants to pick up pointers that work for them. Overall though a fabulous and worthwhile day. Thank you Richard....you know your stuff."
"It was great that the trainer was able to adapt the course to suit our companies needs."
"The trainer tailored the session to our needs extremely well."
"Richard was fantastic within his delivery and how he connected so effortlessly with our group. I was, and I could probably speak for everyone, constantly engaged and definitely walked away with helpful tactics, tips and ideas. It is impressive and much appreciated, by all who attended, for Richard to come out prior to our training day to have a look at what Halcyon was all about and in my opinion he did a great job recreating his whole pitch to better fit Halcyon's 'unique' business profile being outside the call centre mould. I think it was a great day for everyone and would definitely look forward to attending another day like such in the future, many thanks Richard!"
Halcyon Management Pty Ltd
A well-trained Call Centre is the heart of many organisations in Australia. Call Centre employees who possess skill and professionalism, and who know how to handle a great variety of situations, will be an asset to any organisation.
By presenting these attributes, call centre staff will also personally benefit in terms of salaries and performance bonuses. Call Centre training will allow the employee to enter their work area with confidence knowing they are equipped to answer questions and overcome objections and ultimately close the deal.
Sales Training for Call Centres Training - Lesson 1
Sales Training for Call Centres Training - Lesson 2
The Basics (Part I)
Sales Training for Call Centres Training - Lesson 3
The Basics (Part II)
Sales Training for Call Centres Training - Lesson 4
Sales Training for Call Centres Training - Lesson 5
Sales Training for Call Centres Training - Lesson 6
Speaking Like a Star
Sales Training for Call Centres Training - Lesson 7
Types of Questions
Sales Training for Call Centres Training - Lesson 8
Sales Training for Call Centres Training - Lesson 9
Sales Training for Call Centres Training - Lesson 10
Sales Training for Call Centres Training - Lesson 11
Sales Training for Call Centres Training - Lesson 12
In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.
org' ment vt. sounds like augment
1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.×