All managers, team leaders, business owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve the most positive outcomes.
Understanding, empathy and professional skill development are necessary qualities that help to keep you in control of difficult conversations before, during and after them; so that you can achieve the desired outcomes. Having a good understanding of your own personality type, as well as knowing how to best interact with other personality types, is a specific skill taught in the course.
This highly valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success and improve interactions amongst staff.
The Managing Difficult Conversations course by PD Training is now available throughout Australia including Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth and also via instructor-led online training.
Please click on the Public Class tab below to view our Managing Difficult Conversations course schedule by city, or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
|Course name||Length||Outline||Next class|
|Change Management Training||1.0 day course||March 27|
|Coaching and Mentoring Training||1.0 day course||April 8|
|Conflict Resolution Training||1.0 day course||March 5|
|Creative Problem Solving Training||1.0 day course||April 20|
|Leadership Development Training||2.0 day course||March 30|
|Meeting Management Training||1.0 day course|
|Motivating Employees Training||1.0 day course|
|Negotiation Training||1.0 day course||February 28|
|Supervising Others Training||1.0 day course||March 4|
|Team Building Training||1.0 day course||May 8|
|Mentoring Training||1.0 day course|
|Highly Effective Management||2.0 day course||March 23|
|Measuring Results from Training||1.0 day course|
|Employee Engagement Training||1.0 day course|
|Performance Management and Appraisals Training||1.0 day course||May 13|
|Recruitment and Selection Training||1.0 day course||April 29|
|Employee Onboarding Training||1.0 day course|
|Think on Your Feet® Training (2-days)||2.0 day course|
|Critical Thinking Training||2.0 day course||March 12|
|Managing Difficult Conversations Training||1.0 day course|
|Business Ethics Training||1.0 day course||March 20|
|Effective Delegation Training||1.0 day course||March 26|
|Managing Virtual Teams Training||1.0 day course|
|Delivering Constructive Criticism Training||1.0 day course||April 6|
|Commercial Acumen for Managers Training||1.0 day course|
"Leigh was a great trainer!very engaging and the injection of humour throughout the course made it more enjoyable."
"The most useful part of the course was learning about the different variations of listeners."
"The trainer developed rapport with all the individuals and was excellent in his delivery of the training. Excellent session and very relevant to businesses. I put 100% as knowledgeable as we covered listening, funnels etc which is day to day items and very useful to know. "
"I really enjoyed the course, it is very relevant to my day to day job. Joe was a great trainer, and his style is very engaging. I will definitely be recommending that other people within the organisation complete the training. I also enjoyed the group activities."
"The skills I learnt to manage difficult conversation is valuable. Being in a group with fellow peers provided me with additional skills too."
"Jill is a great trainer and made the environment comfortable."
"Really enjoyed the role plays and the trainer was really good at keeping my attention & Interest."
"I found Deidre very personable and it's probably the first course I've done where I didn't find my mind drifting."
"This was delivered very well, with great examples and applications for my work. Very active and engaging presenter."
"Had a great day of training :)"
-Redland City Council
"Interaction directly with facilitator and other trainees was very helpful and created a pleasant instruction environment."
"I found it to be like a refresher course as I have had similar courses before in the Insurance Industry, The course is well worth doing."
"The facilitator did an excellent job and would thoroughly recommend him and other courses he would conduct."
-Biomedical Technology Services
"The course was fantastic and extremely helpful in my line of work."
-VITS Language Link
"Most useful part of the course was the ability to have the discussions and see other responses to potential difficult conversation. I do not have any feedback for least useful."
"Jen was a very effective facilitator! I appreciated her delivery, time management and how she was able to elicit responses from the more quiet participants. I was very happy with the content, delivery and discussions. I would recommend this course be run for all Leidos managers and Service Line Leads."
"Difficult conversations are the worst, but having a strategy and structure around them makes them no less worse but able to be had with some confidence has made me more prepared to carry this important leadership aspect . Pretty good job PD thanks"
"Definitely one of the better courses I have attended, very good trainer."
"The trainer knew his topic and was great at building rapport. He had a very varied group - some with a lot of experience and very specific needs and others who obviously have not had any training in this area before. He handled this varied group very well and respectfully. Once we got to the nitty gritty of difficult conversation in the afternoon the pace picked up and I felt we were getting some really useful, and new information."
"Great course, great trainer, would definitely recommend this."
"This is no doubt the best training session I have ever attended in my professional career. Derrick is a very knowledgeable training and the course is very well designed."
"Best training I've been to in a long time. Jen was brilliant."
-Australian Federal Police
"Fantastic presenter well delivered."
"The trainer was very helpful, and enthusiastic."
"Great course, Trainer was engaging, approachable and professional."
"I liked the fact there was no PowerPoint presentation and it was more of a workshop setting."
"Enjoyed the course. Very informative and helpful."
-Department Of Communities
"It helped me a lot in quite a few areas of my job role. I found it a very interesting course."
Canterbury League Club
"This course was very timely and has given me some very good skills to take with me to a performance discussion the next day."
"I absolutely loved the addition of the graphic facilitator. It is much more to my learning style, it was fun, and it helped to capture the main points of the day and was really memorable."
Prime Minister & Cabinet
"Class was not too formal and rigid which made it more interactive and engaging."
"Understanding different personalities. Great exercise to appreciate all approaches and communication/management styles."
"Great course, great trainer."
Canterbury League Club
"Very good, very worthwhile."
"Loved the personality profiling and learning about different traits and how to react to them."
Atlas Professionals (Formerly Programmed Marine)
Managing Difficult Conversations requires specialised knowledge and skill development, because these types of conversations can be quite challenging to manage without them. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations.
The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of the interaction, so that they can achieve the desired outcome. It is a necessary skill in the management of human resources, handling of difficult customers and team management.
Managing Difficult Conversations - Lesson 1
Managing Difficult Conversations - Lesson 2
Choosing to Have the Conversation
Managing Difficult Conversations - Lesson 3
Toolkit for Successful Conversations
Managing Difficult Conversations - Lesson 4
Choosing the Time and Place
Managing Difficult Conversations - Lesson 5
Framework for Difficult Conversations
Managing Difficult Conversations - Lesson 6
Managing Difficult Conversations - Lesson 7
Testing the waters
Managing Difficult Conversations - Lesson 8
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you if you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
Pre course activity & chat with the trainer about personal learning goals
At the course conclusion participants are encouraged to add an action plan and select an accountability buddy
We welcome your participants for Refresher Training on our public classes at no cost for 12-months (subject to availability)
All made easy via our orgmenta participant app
Designed to be easy to use for Team Leaders, Managers, Trainers or other nominated Learning Champions these packs have 6 simple and quick activities to reinforce learning from the original course.
When you choose this option, we provide your nominated Learning Champions with a 90-minute session in how to run the activities so they have the resources and confidence to integrate these into your normal team meetings or as stand alone lunch 'n' learn sessions.
Make it Stick packs are available for all PDT Signature Series courses.
Our Trainers can come back onsite and run coaching and reinforcment sessions for your team members. These sessions are most commonly 90-minutes long, and are designed to help people share and collaborate, helping them gain insights and confidence to apply what they learned so you see value from the investment in training with a lasting change.
Our purpose is to deliver lasting impact, and we believe this is a powerful step in achieving lasting change, so to encourage you to give your people that extra opportunity to really see change, if you book a follow up session within 90-days of the original course date, we’ll come back onsite for 1/2 price.
Many of the 'aha' moments in courses can come from the increased awareness of ourselves and our colleagues, these come through the REACH Profiles that is integrated into many of our courses.
The insights lead us to better recognise our tendencies and strengths, understand how to be more mindful of adapting to the needs and preferences of our team and our customers.
The insights are put into practice by appreciating the benefits of our diversity and either learning to adapt or implementing a strengths-based management approach.
We have a great range of high quality products that can keep these impactful moments top of mind back in the workplace.
The REACH Team Visualizer/Reminder can be used in multiple ways in both training and in the office. When displayed in a high traffic area REACH will be kept top of mind. Below are guidelines for use of the REACH Team Visualizer / Reminder which is also in downloadable format.
The REACH Team Visualizer / Reminder comes in two sizes of A0 841 x 1189 mm and A1 594 x 841 mm and is made from a sturdy 5mm corflute.
REACH to my Team Visualizer / Reminder guidelines for use
REACH Cubes are designed to build empathy and grow an appreciation for thinking differently. They encourage productive and positive interactions in the workplace, workshop or personal development sessions. They can be used in any creative way to grow REACH and below we have provided two recommended activities for use. The REACH Cubes pack comes with 4 REACH Cubes one representing each REACH Quadrant. Each REACH Cube is 7.5 cm squared and are made from durable EVA Foam.
When people are participating in activities during REACH workshops, training or personal development sessions provide each participant with a REACH Cube and ask them to complete the activity or interaction Thinking and Behaving based on what REACH Cube was provided to them.
Are they the Advisor focused on detail and doing?
or a Coach focused on People and Action?
This brings a whole new level of empathy building and appreciation for the strength of thinking differently.
After REACH has been introduced using the REACH Training continue to keep REACH alive in the workplace by providing each person with a set of 4 REACH cubes to take back to their work space.
Personal REACH and the REACH of their colleagues can be grown by using these cubes on a regular basis with these great ideas:
Stack your REACH Cubes on your desk and on top of the stack place the cube that is reflecting your current REACH zone. Ensure that you have the side that says “Thanks for dropping by, right now I am in my __________ quadrant” facing outward so those approaching your work space know how you are feeling and acting at that current time. This is designed to help those around you recognise different behaviours/responses they may or may not receive from you based on the situation and REACH zone.
Use your REACH Cubes to be mindful of your interactions with others. Whilst interacting use the cubes to review your behaviours and actions. Take up the cube of the quadrant you currently feel you are in and review these sides: Think before I act: Is this what I need to be right now? Flip the cube over to the side of the profile overview and think about the style in which you are Communicating, Conflict-handling, Delegating etc. Is this what you need to be to REACH the person you are interacting with? If not find the REACH Cube that best suits the situation and maximises your REACH with that person and use the profile overview to help guide your interaction.Download REACH Cubes Activity File
Learn to REACH Labels are a great low-cost substitute for the REACH Caps or REACH Cubes or the more physically interactive REACH Floor Mat. They work well in small and large team activities and can be used as a quick way to identify how others act and think through a different quadrant that is not theirs. They can learn to appreciate the different communication, conflict handling, delegating, planning and learning styles of others and through this increase their REACH.
The REACH Labels are made of a high quality fabric sticky labels that are designed to last all day training sessions.
These work well after training when stuck to people’s monitors or workstations.View all of the REACH Training and reinforcement products Here