Good customer service management leads to enhanced customer satisfaction, increased sales, better retention of customers and improved word-of-mouth advertising by motivated, raving fans.
Managing customer service requires the use of many skills such as measuring and managing performance, problem solving, and incorporating flexibility as a key aspect of customer service.
The PD Training Managing Customer Service Training Course provides knowledge and skill development in leading, modeling, focusing, managing and promoting the values that boosts customer service.
This highly valuable and dynamic training course is now available throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra, Parramatta and Perth and also via instructor-led online training.
Please click on the Public Class tab below to view our Managing Customer Service Training course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.
|Course name||Length||Outline||Next class|
|Active Listening Training Course||0.5 day course||Feb 5|
|Body Language Training Course||1 day course||Feb 7|
|Communication Skills Training Course||1 day course||Feb 2|
|Conflict Resolution Training Course||1 day course||Feb 15|
|Customer Service Training Course||1 day course||Mar 8|
|FISH! Team Building for Customer Service Teams||1 day course|
|Managing Customer Service Training||0.5 day course|
|Professional Telephone Skills Training Course||1 day course||Feb 25|
After completing this course, participants will have learned to:
"Ann gave us plenty to think about. The training will definitely help with my job role. Thoroughly enjoyed the session. Thanks!"
The Epping Club
"The course was very relevant to our organisation and Charlene was very responsive to our needs. She asked us about the outcomes we were looking for from the course and adapted the content and delivery accordingly. Charlene is very approachable and her delivery is very relaxed without being unprofessional."
-Department of Justice
During the training course, participants develop knowledge and skills in understanding the role of a manager in customer service, establishing links between business practices and customer service, discovering ways to engage employees, understand customers’ needs, and more.
Managing Customer Service Training Course is designed for easy and essential understanding and skill development so that managers and supervisors develop the ability to enhance their job skills.
Managing Customer Service Training - Lesson 1
Managing Customer Service Training - Lesson 2
Six Critical Elements
Managing Customer Service Training - Lesson 3
Managing Customer Service Training - Lesson 4
Five Practices of Leadership
In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.
org' ment vt. sounds like augment
1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.×