Leading Diversity and Inclusion

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We all bring with us diverse perspectives, work experiences, life styles and cultures. As a source and driver of innovation, diversity and inclusion is a “big idea” in business and in society.

The concept of diversity encompasses acceptance and respect. It means understanding that each individual is unique, and recognising our individual differences. It means respect for and appreciation of differences in ethnicity, gender, age, national origin, disability, sexual orientation, education, and religion. Inclusion is a state of being valued, respected and supported. It’s about focusing on the needs of every individual and ensuring the right conditions are in place for each person to achieve his or her full potential. In simple terms, diversity is the mix; inclusion is getting the mix to work well together.

Leading Diversity and Inclusion addresses diversity and its benefits; discrimination in the workplace; the impact of bullying and harassment on victims; and the leader’s role in setting/maintaining standards and dealing with inappropriate behaviour.

The workshop introduces key concepts, tools and techniques to counter the effects of our “biases”, and to improve our ability to interpret and respond appropriately to the culturally defined behaviour of others. Participants will also be presented with practical strategies to help them build inclusive, effective teams in which each person can contribute to the best of their abilities.

Combining short lectures, self-assessment, case studies, role-plays and group discussion, this workshop has been designed for effective learning and knowledge transfer.

Learning Outcomes
Course Outline
  • Learning Outcomes - Leading Diversity and Inclusion

    By the end of this training, participants will have learned how to:

    • Define diversity and its benefits
    • Define bullying, harassment and discrimination—and understand the impact on the victim
    • Promote a culture which values peoples’ differences—and which challenges any threat to an individual’s dignity and well-being
    • Recognise our biases and how they prevent us from seeing others accurately
    • Identify methods to counter the effects of our biases
    • Identify methods to successfully interact with people from different cultures
    • Identify methods for creating effective, inclusive teams
    Duration: 1 day course


    Leading Diversity and Inclusion Reviews:

    "The instructor was well versed and knew his topic inside out. He was a pleasure to listen to."

    Defence - Latchford Barracks

    “ Trainer was Excellent and Knowledgeable in the subject. ”

    -Hindmarsh Shire Council

    “ The course was very good and gave me some tools to help me. ”

    -Endeavour Energy

    “ I was very impressed at how helpful the PD Training staff were while organising the training course. The confirmation and follow-up calls were much appreciated. ”

    -Freshcare Ltd.

    “ I enjoyed the course and found my attendance to be beneficial. ”

    -ERM Power

    “ I liked the structure of the course. Wasn't too formal. ”

    -Browns Plains State School

    More happy clients

  • Course Outline - Leading Diversity and Inclusion

    Download Leading Diversity and Inclusion Outline


    Participants will learn how use inter-cultural intelligence to cultivate trust and overcome communication barriers—and to implement practical strategies to develop and lead diverse, multicultural teams for improved business performance and results.  

    Combining short lectures, self-assessment, case studies, role-plays and group discussion, this workshop has been designed for effective learning and knowledge transfer.  

    Suitable for employees at all levels—and in particular, team leaders, managers and senior executives.

    Leading Diversity and Inclusion - Lesson 1
    Diversity Introduction
    • Diversity Defined
    • The Moral Case
    • The Business Case
    Leading Diversity and Inclusion - Lesson 2
    Valuing diversity
    • Vision
    • Diversity policy
    Leading Diversity and Inclusion - Lesson 3
    Bullying, harassment, victimisation and discrimination
    • Defining bullying, harassment, victimisation and discrimination
    • Bullying and harassment behaviours
    • Impact on the victim
    • Acceptable and unacceptable behaviour
    Leading Diversity and Inclusion - Lesson 4
    Manager's leadership role
    • Manager’s role as leader
    • Setting and maintaining standards
    • Dealing with inappropriate behaviour
    Leading Diversity and Inclusion - Lesson 5
    Resolving complaints informally
    • Appropriate situations to use
    • Conciliation
    Leading Diversity and Inclusion - Lesson 6
    Developing Inter-Cultural Intelligence
    • Cultural Diversity in Australia
    • The Challenge of Managing Global Business Teams
    Leading Diversity and Inclusion - Lesson 7
    Recognising and countering the effects of our biases
    • Patterns and perceptions
    • How biases prevent us from seeing others accurately
    • Countering the effects of our biases with emotional intelligence
    • Attentive listening
    • Non-verbal communication
    Leading Diversity and Inclusion - Lesson 8
    Barriers to effective communication
    • Language
    • Personality
    • Culture
    Leading Diversity and Inclusion - Lesson 9
    Understanding cultural beliefs and values
    • Understanding cultural drivers, motivators and de-motivators using Three Colours of Worldview©
    • Analysing people, groups, systems and the environment through the 12 Dimensions of Culture Assessment©
    Leading Diversity and Inclusion - Lesson 10
    Leading effective, inclusive teams
    • Building trust
    • Mastering conflict
    • Achieving commitment
    • Embracing accountability
    • Focusing on results

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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Leading Diversity and Inclusion
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