Net Promotor Score (NPS) Training & Networking

group training booking button

This training is an interactive instructor lead short course delivered via the ODi virtual classroom and is designed to build your understanding of the Net Promotor Score (NPS) tool. There is also time put aside for ODi Members to network and build their professional circle of influence.

Participants are encouraged to come to the training with their first project in mind so that the trainer can assist you in effectively setting up your Net Promotor Score (NPS) survey, producing reports and feeding back the information gathered.

Learning Outcomes
Course Outline
In-House
Training
  • Learning Outcomes - Net Promotor Score (NPS) Training & Networking

    Duration – 3 hours

    ODi members can expect to learn the following:

     

    • Why use NPS – features, benefits & examples
    • Using for in house training
    • Using as a standalone tool
    • Understanding the reports
    • So What – using the data gathered to develop the organisation.
    Duration: 0.5 day course



  • Course Outline - Net Promotor Score (NPS) Training & Networking

    Download Net Promotor Score (NPS) Training & Networking Outline

    Foreword:

    This 3-hour course will ensure that participants are confident to manage the implementation of an NPS project. There is also time put aside for ODi Members to network and build their professional circle of influence.

     

    Net Promotor Score (NPS) Training & Networking - Lesson 1
    Member Networking
    • Welcome
    • Meet fellow Certified ODi Members and introduce yourself and your business
    • Synergy Seeking – building member collegiality and referrals
    Net Promotor Score (NPS) Training & Networking - Lesson 2
    What is NPS?
    • The background to NPS
    • NPS features and benefits
    • Applications for NPS
    Net Promotor Score (NPS) Training & Networking - Lesson 3
    Setting up your NPS project
    • Using the MMC to access NPS
    • Setting up NPS for:
      • Using for in house training
      • Using as a standalone tool
    • Sending out the questionnaires
    Net Promotor Score (NPS) Training & Networking - Lesson 4
    Reporting
    • Accessing your NPS Report(s)
    • So What? – using the data gathered to develop the organisation
    • Questions & Close
    Net Promotor Score (NPS) Training & Networking - Lesson 5
    Action Planning
    • Planning your first NPS project
    • Questions and answers
    • Close

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

    Orgmenta app
Not exactly what you needed? Try other courses in the REACH Courses Category

 
shadow
Orgmenta logo
Pre-Class Activities | Always Available Courseware | On Demand Support

org' ment vt. sounds like augment

1. to make greater;

2. to increase impact

Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.

The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.

×
Trusted Supplier
Privacy Policy - Terms & Conditions
© 2013 - 2019 Professional Development Training Pty Ltd