This course is ideal for professionals, team leads, and emerging leaders who want to communicate with clarity, adapt to any audience, and build stronger working relationships. Through interactive sessions and the REACH profiling tool, you’ll gain practical
strategies you can apply immediately—whether you’re leading a team, collaborating with peers, or engaging clients.
You’ll learn how to:
Identify your natural communication preferences and personality type using the REACH profiling tool, gaining clarity on how you connect with others and where your strengths lie.
Learn to recognise different personality types and communication styles in colleagues, clients, and team members—so you can respond with empathy, precision, and impact.
Master the art of flexing your communication style to suit different people, situations, and goals—ensuring your message is always heard, understood, and acted upon.
Understand the hidden obstacles that derail conversations—like assumptions, distractions, or mismatched styles—and apply practical strategies to overcome them confidently.
Harness the power of voice, tone, pitch, and pace, and use the proven S.T.A.R. method to structure clear, compelling messages—even under pressure or on the spot.
Go beyond hearing: develop active listening skills, read body language cues, and ask powerful open-ended questions that build trust, uncover insights, and strengthen relationships.
Become a powerful communicator and win over clients from the very first interaction. Join our communication skills training and discover how to speak with clarity, build trust, and make a lasting impact.
The PD Training Communication Skills Course has been highly praised by clients for delivering practical techniques to communicate clearly, confidently, and effectively across all workplace scenarios. Presented in an engaging and practical format, this training helps build stronger relationships, reduce misunderstandings, and improve overall team performance — making it a valuable asset across all industries.
This course is ideal for professionals at all levels who want to improve their clarity, confidence, and influence. Whether you’re new to the workplace, leading a team, managing projects, or preparing for leadership, this training will help you connect effectively and drive results through better communication.
"Very interesting simplifying behaviours that we use daily whilst communicating, breaking it down into parts i.e. body language, tone conveys messages as strongly as words do." "Your company is very lucky to have Mark on board! Mark was probably one of the best presenters/coaches I've ever come across in my 20 year office careers involving countless training sessions on various topics. His energy and demeanour is contagious, and he is very motivating and engaging. I got a lot of value out of the course and his time. I can't wait to put his tips and tricks to use in work and personal life."
- Chubb Insurance Australia Limited
"Touching base at the end of the training session on how to deliver and listen to difficult conversations, i.e. using the "I" and not "you" approach - talking about how an issue or action made you feel (less confrontational etc)." "I think the course was very relevant about raising awareness of each other’s communication skills in our teams. I would have loved more time to discuss micro skills around communication. However I was very happy with what we learnt during the training session"
- SunnyKids
"Best course I have ever attended. A great day learning from our trainer, manuals, food, environment, information. The way and structure in which the course was run made you feel comfortable and learning easy. I wasn't bored but engaged the whole day. Wasn't made feel pressured or stressed but rather comfortable right from the start. I would highly recommend this course and our trainer and would love to do further courses with this style of training and trainer." "Very relaxed and interactive environment. Learnt a lot about myself and ways I can improve my communication both in the workplace and socially".
- Weleda Australia
