{"id":946,"date":"2012-02-26T11:07:45","date_gmt":"2012-02-26T01:07:45","guid":{"rendered":"http:\/\/pdtraining.com.au\/blog\/?p=946"},"modified":"2014-05-29T02:02:29","modified_gmt":"2014-05-28T16:02:29","slug":"telephone-skills-training-five-qualities-of-a-good-telephone-voice","status":"publish","type":"post","link":"https:\/\/pdtraining.com.au\/blog\/professional-development-training\/professional-telephone-etiquette\/telephone-skills-training-five-qualities-of-a-good-telephone-voice\/","title":{"rendered":"Five Qualities of a Good Telephone Voice: Telephone Skills Training in Sydney, Perth"},"content":{"rendered":"
\"Professional<\/a>
Become an expert in telephone communications<\/figcaption><\/figure>\n

Do You Practice Your Telephone Skills?<\/strong><\/p>\n

To improve your professional telephone communications, consider participating in\u00a0Professional Telephone Skills Training Course<\/a> offered by pdtraining in Sydney, Perth and other cities in Australia.<\/p>\n

1. Alertness – <\/strong>Your telephone voice should have spark and energy. Give the customer the impression that you are wide-awake, alert and anxious to help.<\/p>\n

2. Pleasantness –<\/strong> Your telephone voice should be smooth, not jarring or whiny. Communicate<\/a> with your voice that you are a pleasant and happy person. There is no room for shortness or anger<\/a>.<\/p>\n

3. Conversational tone –<\/strong> You are a live human being talking with (not at) another live human being. Even when using a script or prompts, keep your tone conversational and your language simple and straightforward.<\/p>\n

4. Distinctness –<\/strong> Use clear articulation and enunciation. We all tend to get lazy in our face-to-face speech. The telephone exaggerates this tendency, so open your mouth and let the sound come out clearly.<\/p>\n

5. Expressiveness –<\/strong> Vary your tone and rate. Build a verbal picture with your voice.<\/p>\n

Vocal Qualities Checklist<\/h3>\n

Tick the appropriate boxes in order to identify your strengths and areas for improvement:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
RATE<\/span><\/td>\n<\/td>\n<\/tr>\n
Slow (listener starts to wander)<\/td>\no<\/td>\n<\/tr>\n
Good (listener stays on track)<\/td>\no<\/td>\n<\/tr>\n
Fast (listener finds it too difficult to keep up)<\/td>\no<\/td>\n<\/tr>\n
VOLUME<\/span><\/td>\n<\/td>\n<\/tr>\n
Too soft<\/td>\no<\/td>\n<\/tr>\n
Just right<\/td>\no<\/td>\n<\/tr>\n
Too loud<\/td>\no<\/td>\n<\/tr>\n
CLARITY<\/span><\/td>\n<\/td>\n<\/tr>\n
Over-enunciated, sounded mechanical<\/td>\no<\/td>\n<\/tr>\n
Enunciated well, each word was clear<\/td>\no<\/td>\n<\/tr>\n
Mumbled, slurred words or dropped endings<\/td>\no<\/td>\n<\/tr>\n
PITCH<\/span><\/td>\n<\/td>\n<\/tr>\n
Too high, sounded whiny<\/td>\no<\/td>\n<\/tr>\n
Too low, sounded grave<\/td>\no<\/td>\n<\/tr>\n
Monotonous, no variation<\/td>\no<\/td>\n<\/tr>\n
Good, sounded natural and varied<\/td>\no<\/td>\n<\/tr>\n
TONE<\/span><\/td>\n<\/td>\n<\/tr>\n
Friendly<\/td>\no<\/td>\n<\/tr>\n
Sincere<\/td>\no<\/td>\n<\/tr>\n
Overly enthusiastic<\/td>\no<\/td>\n<\/tr>\n
Pushy<\/td>\no<\/td>\n<\/tr>\n
Timid<\/td>\no<\/td>\n<\/tr>\n
Confident<\/td>\no<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Related Article…<\/a><\/span><\/p>\n

Pdtraining <\/b><\/a><\/span>delivers 1000\u2019s of professional development courses each year in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth, so you can be assured your training will be delivered by a qualified and experienced trainer.<\/b><\/span><\/p>\n

All public\u00a0Professional Telephone Skills Training<\/a><\/b>\u00a0courses include am\/pm tea, lunch, printed courseware and a certificate of completion.\u00a0 Customised courses are available upon request so please contact pdtraining on\u00a01300 121 400 to learn more.<\/b><\/span><\/p>\n

\n","protected":false},"excerpt":{"rendered":"

Your telephone voice should be smooth, not jarring or whiny. Communicate with your voice that you are a pleasant and happy person. There is no room for shortness or anger.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[290,6,13],"tags":[2063,1458,1461,1459,1460,1462,351],"views":294,"_links":{"self":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/946"}],"collection":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/comments?post=946"}],"version-history":[{"count":12,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/946\/revisions"}],"predecessor-version":[{"id":3680,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/946\/revisions\/3680"}],"wp:attachment":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/media?parent=946"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/categories?post=946"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/tags?post=946"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}