{"id":6064,"date":"2018-06-22T10:30:57","date_gmt":"2018-06-22T00:30:57","guid":{"rendered":"http:\/\/pdtraining.com.au\/blog\/?p=6064"},"modified":"2018-06-21T14:32:33","modified_gmt":"2018-06-21T04:32:33","slug":"top-10-professional-telephone-skills-australia","status":"publish","type":"post","link":"https:\/\/pdtraining.com.au\/blog\/professional-development-training\/professional-telephone-etiquette\/top-10-professional-telephone-skills-australia\/","title":{"rendered":"Top 10 Professional Telephone Skills – Australia"},"content":{"rendered":"

As many as 80% of today\u2019s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i]<\/sup> Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome the everyday challenges and create a perfect impression on clients. Here are the top 10 skills used by the finest telephone operators.<\/p>\n

 <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
1<\/strong><\/td>\n <\/p>\n

Telephone Etiquette<\/a><\/strong><\/p>\n

 <\/td>\n

 <\/p>\n

Gain mastery over telephone conversations by training your voice, controlling conversations and handling angry clients<\/p>\n

 <\/td>\n<\/tr>\n

2<\/strong><\/td>\n <\/p>\n

Communication<\/a><\/strong><\/p>\n

 <\/td>\n

 <\/p>\n

Use the right tone, pitch and speed. Communicate with clarity and positivity<\/p>\n

 <\/td>\n<\/tr>\n

3<\/strong><\/td>\n <\/p>\n

Active Listening <\/a><\/strong><\/p>\n

 <\/td>\n

 <\/p>\n

Listen actively to understand customer\u2019s needs correctly and quickly<\/p>\n

 <\/td>\n<\/tr>\n

4<\/strong><\/td>\n <\/p>\n

Conflict Resolution <\/a><\/strong><\/p>\n

 <\/td>\n

 <\/p>\n

Resolve conflicts by identifying needs, suggesting solutions and remaining patient and positive<\/p>\n

 <\/td>\n<\/tr>\n

5<\/strong><\/td>\n <\/p>\n

Body Language<\/strong><\/a><\/p>\n

\u00a0<\/strong><\/td>\n

 <\/p>\n

Use positive body language to feel confident and happy<\/p>\n

 <\/td>\n<\/tr>\n

6<\/strong><\/td>\n\u00a0<\/strong><\/p>\n

Emotional Intelligence<\/a><\/strong><\/p>\n

\u00a0<\/strong><\/td>\n

 <\/p>\n

Gain insight into emotions to keep yourself on top of difficult situations and people<\/p>\n

 <\/td>\n<\/tr>\n

7<\/strong><\/td>\n\u00a0<\/strong><\/p>\n

Staying Productive<\/a><\/strong><\/p>\n

 <\/td>\n

 <\/p>\n

Keep up your productivity by creating schedules, routines, using SMART goals and organising<\/p>\n

 <\/td>\n<\/tr>\n

8<\/strong><\/td>\n <\/p>\n

Inter-Cultural Communications<\/a><\/strong><\/p>\n

 <\/td>\n

 <\/p>\n

Overcome cultural differences by showing respect, asking questions and providing extra support<\/p>\n

 <\/td>\n<\/tr>\n

9<\/strong><\/td>\n\u00a0<\/strong><\/p>\n

Basic Computer Knowledge<\/strong><\/a><\/td>\n

 <\/p>\n

Have basic knowledge of computers, including applications that you might use at work<\/p>\n

 <\/td>\n<\/tr>\n

10<\/strong><\/td>\n\u00a0<\/strong><\/p>\n

Work-Life Balance<\/a><\/strong><\/p>\n

\u00a0<\/strong><\/td>\n

 <\/p>\n

Separate work from life, create separate goals for each, and spend time with yourself<\/p>\n

 <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

Sources<\/p>\n

 <\/p>\n

[i] https:\/\/jive.com\/resources\/blog\/phone-etiquette-workplace\/<\/p>\n","protected":false},"excerpt":{"rendered":"

As many as 80% of today\u2019s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i] Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome […]<\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9,6,13],"tags":[1884,110,1742,2063,19],"views":0,"_links":{"self":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/6064"}],"collection":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/comments?post=6064"}],"version-history":[{"count":1,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/6064\/revisions"}],"predecessor-version":[{"id":6074,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/6064\/revisions\/6074"}],"wp:attachment":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/media?parent=6064"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/categories?post=6064"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/tags?post=6064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}