{"id":5464,"date":"2018-05-22T10:30:34","date_gmt":"2018-05-22T00:30:34","guid":{"rendered":"http:\/\/pdtraining.com.au\/blog\/?p=5464"},"modified":"2018-05-17T12:16:27","modified_gmt":"2018-05-17T02:16:27","slug":"top-10-skills-for-sales-professionals-in-australia","status":"publish","type":"post","link":"https:\/\/pdtraining.com.au\/blog\/customer-service-2\/top-10-skills-for-sales-professionals-in-australia\/","title":{"rendered":"Top 10 Skills for Sales Professionals in Australia"},"content":{"rendered":"

The job of a sales representative doesn\u2019t begin and end with talking to prospects. In fact, salespeople spend just one-third of their day in actually talking to customers. 21% of their time is spent on writing emails, 17% in entering data, another 17% in prospecting and researching leads, 12% in going to internal meetings, and 12% on scheduling calls.[i]<\/sup> To be able to manage all these different tasks, around 3 in 4 organisations use classroom training to train their sales representatives.[i]<\/sup> Here are the top 10 skills salespeople are trained in to help them excel at their job.<\/p>\n

 <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
\u00a0<\/strong><\/p>\n

The Art of Selling<\/strong><\/a><\/td>\n

 <\/p>\n

Know the essential skills for selling successfully in every situation<\/p>\n

 <\/td>\n<\/tr>\n

 <\/p>\n

Prospecting<\/a><\/strong><\/p>\n

 <\/td>\n

 <\/p>\n

Determine your target customers and use ways to engage them<\/p>\n

 <\/td>\n<\/tr>\n

 <\/p>\n

Professional Telephone Skills<\/a><\/strong><\/p>\n

 <\/td>\n

 <\/p>\n

Warm up cold calls, send voicemail messages and answer customer queries professionally over the phone<\/p>\n

 <\/td>\n<\/tr>\n

 <\/p>\n

Communication<\/a><\/strong><\/p>\n

 <\/td>\n

 <\/p>\n

Speak clearly and confidently in any situation by using verbal and non-verbal communication skills<\/p>\n

 <\/td>\n<\/tr>\n

 <\/p>\n

Writing Emails<\/strong><\/a><\/td>\n

 <\/p>\n

Know how to write professional emails perfect in grammar, structure and readability<\/p>\n

 <\/td>\n<\/tr>\n

\u00a0<\/strong><\/p>\n

Active Listening<\/a><\/strong><\/p>\n

\u00a0<\/strong><\/td>\n

 <\/p>\n

Listen actively to identify and fulfil customer needs quickly<\/p>\n

 <\/td>\n<\/tr>\n

\u00a0<\/strong><\/p>\n

Negotiating<\/a><\/strong><\/p>\n

 <\/td>\n

 <\/p>\n

Find goals of the other party, establish mutual gain and build your negotiation tactics<\/p>\n

 <\/td>\n<\/tr>\n

\u00a0<\/strong><\/p>\n

Computer Knowledge<\/a><\/strong><\/p>\n

\u00a0<\/strong><\/td>\n

 <\/p>\n

Have basic knowledge of computers, web browsing and applications you need at work<\/p>\n

 <\/td>\n<\/tr>\n

\u00a0<\/strong><\/p>\n

Problem Solving<\/a><\/strong><\/p>\n

\u00a0<\/strong><\/td>\n

 <\/p>\n

Use problem-solving techniques that lead to the best possible resolution<\/p>\n

 <\/td>\n<\/tr>\n

 <\/p>\n

Teamwork<\/a><\/strong><\/p>\n

\u00a0<\/strong><\/td>\n

 <\/p>\n

Use FISH! practices to make work fun and improve productivity and job satisfaction<\/p>\n

 <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

Sources<\/p>\n

[i] https:\/\/blog.hubspot.com\/sales\/sales-statistics<\/p>\n","protected":false},"excerpt":{"rendered":"

The job of a sales representative doesn\u2019t begin and end with talking to prospects. In fact, salespeople spend just one-third of their day in actually talking to customers. 21% of their time is spent on writing emails, 17% in entering data, another 17% in prospecting and researching leads, 12% in going to internal meetings, and […]<\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[337],"tags":[110,1742,37],"views":0,"_links":{"self":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/5464"}],"collection":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/comments?post=5464"}],"version-history":[{"count":1,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/5464\/revisions"}],"predecessor-version":[{"id":5474,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/5464\/revisions\/5474"}],"wp:attachment":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/media?parent=5464"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/categories?post=5464"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/tags?post=5464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}