{"id":5394,"date":"2018-05-18T10:30:33","date_gmt":"2018-05-18T00:30:33","guid":{"rendered":"http:\/\/pdtraining.com.au\/blog\/?p=5394"},"modified":"2018-05-17T12:11:29","modified_gmt":"2018-05-17T02:11:29","slug":"top-10-skills-for-retail-sales-representatives-in-australia","status":"publish","type":"post","link":"https:\/\/pdtraining.com.au\/blog\/customer-service-2\/top-10-skills-for-retail-sales-representatives-in-australia\/","title":{"rendered":"Top 10 Skills for Retail Sales Representatives in Australia"},"content":{"rendered":"

Retail sales representative is the most common job position in Australia with over 556,400 retail sales workers in the country.[i]<\/sup> A sales representative or a retail sales associate is a viable position for just about anybody since it doesn\u2019t require specialised knowledge. However, to excel in this career you need to master certain skills.<\/p>\n

Monster.com, a popular employment website includes skills such as customer service, tech savvy, communication skills, maths and generating sales as essential skills needed for the position.[ii]<\/sup> Below is a list of the top 10 skills that can help master retail sales customer service.<\/p>\n

 <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n
\u00a0<\/strong><\/p>\n

Conducting Retail Sales<\/a><\/strong><\/p>\n

 <\/td>\n

 <\/p>\n

From greeting to closing, conduct a sale like a pro<\/p>\n

 <\/td>\n<\/tr>\n

 <\/p>\n

Communication<\/a><\/strong><\/p>\n

 <\/td>\n

 <\/p>\n

Speak clearly, confidently and persuasively to create a great impression on the customer<\/p>\n

 <\/td>\n<\/tr>\n

 <\/p>\n

Persuasion Skills<\/strong><\/a><\/td>\n

 <\/p>\n

Know how to persuade a customer to overcome sales objections<\/p>\n

 <\/td>\n<\/tr>\n

 <\/p>\n

Body Language<\/strong><\/a><\/p>\n

\u00a0<\/strong><\/td>\n

 <\/p>\n

Use positive and friendly body language to make the customer feel at ease<\/p>\n

 <\/td>\n<\/tr>\n

\u00a0<\/strong><\/p>\n

Customer Service<\/a><\/strong><\/p>\n

\u00a0<\/strong><\/td>\n

 <\/p>\n

Understand customer behaviour and gain the ability to deal with negative situations<\/p>\n

 <\/td>\n<\/tr>\n

\u00a0<\/strong><\/p>\n

Active Listening <\/a><\/strong><\/p>\n

 <\/td>\n

 <\/p>\n

Listen actively to determine customer needs quickly and accurately<\/p>\n

 <\/td>\n<\/tr>\n

 <\/p>\n

Inter-Cultural Communication<\/a><\/strong><\/p>\n

\u00a0<\/sup><\/td>\n

 <\/p>\n

Avoid assumptions, notice non-verbal cues and listen actively<\/td>\n<\/tr>\n

\u00a0<\/strong><\/p>\n

Computer Knowledge<\/a><\/strong><\/p>\n

\u00a0<\/strong><\/td>\n

 <\/p>\n

Have basic knowledge of computers and applications that you may use at work<\/p>\n

 <\/td>\n<\/tr>\n

\u00a0<\/strong><\/p>\n

Organising<\/a><\/strong><\/p>\n

\u00a0<\/strong><\/td>\n

 <\/p>\n

Use scheduling, storing and disposal systems to manage inventory, etc.<\/p>\n

 <\/td>\n<\/tr>\n

 <\/p>\n

Be a Team Player<\/a><\/strong><\/p>\n

\u00a0<\/strong><\/td>\n

 <\/p>\n

Make use of FISH! customer service practices to serve customers joyfully<\/p>\n

 <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Sources<\/p>\n

[i] http:\/\/www.news.com.au\/finance\/small-business\/whats-the-most-common-job-in-australia\/news-story\/f3a92689e768ccf7dfd13c1cdb216e60
\n[ii] https:\/\/www.monster.com\/career-advice\/article\/25-keywords-retail-sales-associates-need-on-their-resume<\/p>\n","protected":false},"excerpt":{"rendered":"

Retail sales representative is the most common job position in Australia with over 556,400 retail sales workers in the country.[i] A sales representative or a retail sales associate is a viable position for just about anybody since it doesn\u2019t require specialised knowledge. However, to excel in this career you need to master certain skills. Monster.com, […]<\/p>\n","protected":false},"author":63,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[337,344],"tags":[110,1742,37],"views":0,"_links":{"self":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/5394"}],"collection":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/comments?post=5394"}],"version-history":[{"count":6,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/5394\/revisions"}],"predecessor-version":[{"id":5454,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/5394\/revisions\/5454"}],"wp:attachment":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/media?parent=5394"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/categories?post=5394"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/tags?post=5394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}