{"id":314,"date":"2010-12-29T19:16:20","date_gmt":"2010-12-29T09:16:20","guid":{"rendered":"http:\/\/pdtraining.com.au\/blog\/?p=314"},"modified":"2014-06-09T17:59:29","modified_gmt":"2014-06-09T07:59:29","slug":"the-importance-of-professionalism-over-the-phone","status":"publish","type":"post","link":"https:\/\/pdtraining.com.au\/blog\/professional-development-training\/the-importance-of-professionalism-over-the-phone\/","title":{"rendered":"The Importance of Professionalism Over the Phone: Professional Telephone Skills Training in Sydney, Canberra"},"content":{"rendered":"
\"Professional<\/a>
Improve the professionalism of your staff on the phone<\/figcaption><\/figure>\n

When making a large purchase decision, most consumers will phone 3-4 purveyors of their desired good or service, with the intention of comparing price, service and responsiveness. <\/strong><\/p>\n

To build skills in conducting telephone conversations, use\u00a0Professional Telephone Skills Training Course<\/a> offered by pdtraining in Sydney, Canberra and other cities in Australia.<\/p>\n

While your company will have to rate “average” or better in all 3 categories in this generally intuitive, generally unstructured market survey to win their business, you can lose even the opportunity to compete for the business in the first 10 seconds of voice contact your potential customer<\/a> has with your company.<\/p>\n

A few things to consider:
\n\u2022 Who in your company would regularly or could potentially answer a call to your main line?
\n\u2022 What is their level of product\/service knowledge?
\n\u2022 Do they have a company org chart instantly available?
\n\u2022 Do they fully understand the roles and responsibilities of each Department\/Division?
\n\u2022 Is there a professionally-scripted call-flow in place, customised for your business<\/a>, including instructions on classifying call types as well as policies & procedures on how to deal with each?
\nIf your answer to any of the above was “I don’t know”, “Poor”, or “No”, then this has already cost you the opportunity to compete for business.
\nIn these days of information over-supply, your customers are not only better educated than ever, they are also much more demanding.<\/p>\n

Your first point of contact with an incoming call will rarely close business, but, if not done perfectly, will frequently lose business!<\/p>\n

Related Article…<\/a><\/span><\/p>\n

Pdtraining<\/b><\/a><\/span> delivers 1000\u2019s of professional development courses each year in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth, so you can be assured your training will be delivered by a qualified and experienced trainer.<\/b><\/span><\/p>\n

All public\u00a0Professional Telephone Skills Training<\/a><\/b>\u00a0courses include am\/pm tea, lunch, printed courseware and a certificate of completion.\u00a0 Customised courses are available upon request so please contact pdtraining on\u00a01300 121 400 to learn more.<\/b><\/span><\/p>\n

\n","protected":false},"excerpt":{"rendered":"

When making a large purchase decision, most consumers will phone 3-4 purveyors of their desired good or service, with the intention of comparing price, service and responsiveness. To build skills in conducting telephone conversations, use\u00a0Professional Telephone Skills Training Course offered by pdtraining in Sydney, Canberra and other cities in Australia. While your company will have […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[51,2063,1458,1461,1459,1460,1462,351],"views":120,"_links":{"self":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/314"}],"collection":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/comments?post=314"}],"version-history":[{"count":4,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/314\/revisions"}],"predecessor-version":[{"id":3910,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/314\/revisions\/3910"}],"wp:attachment":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/media?parent=314"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/categories?post=314"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/tags?post=314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}