{"id":29,"date":"2010-08-21T20:17:40","date_gmt":"2010-08-21T10:17:40","guid":{"rendered":"http:\/\/pdtraining.com.au\/blog\/?p=29"},"modified":"2014-06-10T18:48:01","modified_gmt":"2014-06-10T08:48:01","slug":"customer-service-training-theory-in-practice-emmas-story","status":"publish","type":"post","link":"https:\/\/pdtraining.com.au\/blog\/professional-development-training\/customer-service-training\/customer-service-training-theory-in-practice-emmas-story\/","title":{"rendered":"Theory in Practice – “Emma’s Story”: Customer Service Training in Melbourne, Sydney, Perth"},"content":{"rendered":"

Customer Service – Theory, Theory, Theory!<\/strong><\/p>\n

\"Customer<\/a>
Build skills to excel at customer service<\/figcaption><\/figure>\n

If you are looking to build new skills in customer service, consider using Customer Service Training Course<\/a> from pdtraining in Melbourne, Sydney, Perth and other cities in Australia.<\/p>\n

Does any of it actually make a real-world difference?<\/p>\n

Sure it does.\u00a0 All of us trainers have real-world experience in the topics we present on, with real stories, both our own and those shared by attendees.\u00a0 Emma (not her real name) sent in this email:<\/p>\n

“I work in retail in a major chain-store in Sydney.\u00a0 For my 19th birthday 3 months ago, my Father-in-law got me what I thought was the crappiest gift ever, a Customer Service training course,\u00a0not the Xbox 360 I asked for.<\/p>\n

I really didn’t want to waste my day off but they made me go.<\/strong><\/p>\n

It was actually pretty interesting, and the trainer<\/a> was cute.\u00a0 When I got back to work, things he had said kept popping into my head and they kinda made sense in the shop, so I gave it a go.<\/p>\n

You know what?\u00a0 I got 3 customers in the 1st couple of weeks giving good comments on the forms, my first ones ever.<\/strong><\/p>\n

Last week I got promoted to trainee manager, and HR said it was because of the good comments.<\/p>\n

Turns out Bob [father-in-law] didnt just give me a day of training, he gave me a promotion!<\/strong><\/p>\n

For Xmas, I have asked for a communication skills course<\/a> (Ill prob get the Xbox now, lol)”<\/p>\n

This is just one of thousands of stories, a few we hear about, most we never do.<\/p>\n

Theory –> Practice –> Results;\u00a0 A proven progression.<\/strong><\/p>\n

Related Article…<\/a><\/span><\/p>\n

Pdtraining<\/b><\/a><\/span> delivers 1000\u2019s of professional development courses each year in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth, so you can be assured your training will be delivered by a qualified and experienced trainer.<\/b><\/span><\/p>\n

All public\u00a0Customer Service Training<\/a><\/b>\u00a0courses include am\/pm tea, lunch, printed courseware and a certificate of completion.\u00a0 Customised courses are available upon request so please contact pdtraining on\u00a01300 121 400 to learn more.<\/b><\/span><\/p>\n

\n","protected":false},"excerpt":{"rendered":"

You know what? I got 3 customers in the 1st couple of weeks giving good comments on the forms, my first ones ever.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[106,1214,1116,50,1623,1117,1624,1235],"views":135,"_links":{"self":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/29"}],"collection":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/comments?post=29"}],"version-history":[{"count":10,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/29\/revisions"}],"predecessor-version":[{"id":3961,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/29\/revisions\/3961"}],"wp:attachment":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/media?parent=29"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/categories?post=29"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/tags?post=29"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}