{"id":2324,"date":"2013-07-30T10:08:22","date_gmt":"2013-07-30T00:08:22","guid":{"rendered":"http:\/\/pdtraining.com.au\/blog\/?p=2324"},"modified":"2015-09-01T13:06:19","modified_gmt":"2015-09-01T03:06:19","slug":"train-trainer-courses-melbourne-gauge-audience","status":"publish","type":"post","link":"https:\/\/pdtraining.com.au\/blog\/train-the-trainer-course\/train-trainer-courses-melbourne-gauge-audience\/","title":{"rendered":"Train the Trainer Courses in Melbourne &#8211; How to Gauge Your Audience"},"content":{"rendered":"<p><strong>Your training is designed specifically to meet the needs of every person in the workshop, but there are others who require consideration before you deliver your course. <\/strong><\/p>\n<p>To gain important skills in giving training, trainers can consider participating in <a title=\"Train the Trainer Course\" href=\"\/courses\/train-the-trainer-courses\" target=\"_blank\">Train the Trainer Training Course<\/a> from pdtraining in Melbourne and other cities.<\/p>\n<figure class=\"figure alignright\"><a title=\"Train the Trainer Training Course Melbourne\" href=\"\/courses\/train-the-trainer-courses\"><img loading=\"lazy\" decoding=\"async\" class=\" \" style=\"margin: 4px;\" title=\"Train the Trainer Training Course in Melbourne\" alt=\"Train the Trainer Training Course in Melbourne from pd training\" src=\"\/blog\/wp-content\/uploads\/2013\/07\/photodune-5872328-business-team-xs-300x199.jpg\" width=\"300\" height=\"199\" \/><\/a><figcaption>Receive training to train expertly<\/figcaption><\/figure>\n<p>These people include:<\/p>\n<ul>\n<li>The supervisor or manager who has identified a need for training. Find out what their expectations are for the training, and be sure to incorporate those items into your session.<\/li>\n<li>Who is paying for the training? This might be the trainee, the supervisor, or a manager in a different department altogether. What are their expectations of training, and what outcomes will they insist on?<\/li>\n<\/ul>\n<figure><a title=\"book a trainin the trainer training course now\" href=\"https:\/\/pdtraining.com.au\/bookings\/publicclassbooking.aspx\" target=\"_blank\"><img decoding=\"async\" class=\"aligncenter\" alt=\"book now button sales training sydney\" src=\"\/blog\/wp-content\/uploads\/2013\/05\/book-now-button.jpg\" \/><\/a><\/figure>\n<p>If you can meet the needs of your participants (all three of them), you are much more likely to achieve success in your training, and to be asked to return for more training!<\/p>\n<p>You\u2019ll also have to determine whether all of the concerns outlined by the participants, supervisors, and payers are real needs. This should come to light in your needs assessment.<\/p>\n<p>Conducting a needs assessment is the best way to determine what your training needs to include. For example, a manager may come to you and say that staff in the contact center are consistently talking too long on the phone and yet not making enough sales. They need training on closing and time management.<\/p>\n<p>When you speak to the customer service representatives, they may tell you that they keep their calls as short as possible; however, they cannot seem to shorten the call and still make a sale. They also feel that they need training in closing sales and <a title=\"\/courses\/time-management-training\" href=\"\/courses\/time-management-training\" target=\"_blank\">time management<\/a>.<\/p>\n<p>Since both groups have identified the same problem in their interviews, you may think that you need to provide<a title=\"Sales Training Courses\" href=\"\/courses\/sales-training\" target=\"_blank\"> training in closing the sale<\/a> and time management. However, if you also spend a day observing the high performing and low performing CSR\u2019s, you may find that they both spend their time in exactly the same way, but the difference is just in the closing.<\/p>\n<p>As a result, you determine that training is needed on closing sales, not time management. Since the CSR\u2019s and their supervisors perceive that time management is also an issue, you will want to devote some energy to that topic, but your main focus is going to be on closing sales.<a title=\"book a trainin the trainer training course now\" href=\"https:\/\/pdtraining.com.au\/bookings\/publicclassbooking.aspx\" target=\"_blank\"><img decoding=\"async\" class=\"aligncenter\" alt=\"book now button sales training sydney\" src=\"\/blog\/wp-content\/uploads\/2013\/05\/book-now-button.jpg\" \/><\/a><\/p>\n<p><b>Learn what they know. <\/b>There is a saying from somewhere that says \u201cNever underestimate the intelligence of your listeners, and never overestimate their need for information.\u201d We might take for granted that most people involved in sales understand that trust is the basis of a sales relationship, but they may not actually understand the range of ways that trust can be built, or damaged.<\/p>\n<p align=\"center\"><strong>You should also identify the level of knowledge that your participants have on a scale from awareness to mastery.<\/strong><\/p>\n<p><b>Learn their motivation. <\/b>Are your participants interested in the training that you offer? Anyone who is motivated in what they know about the training before it is delivered can help to motivate their colleagues; people who lack interest, however, will be a little more difficult to engage. Are your participants:<\/p>\n<ul>\n<li>Pensioers<\/li>\n<li>Vacationers<\/li>\n<li>Socialisers<\/li>\n<li>Learners<\/li>\n<\/ul>\n<p><a title=\"\/blog\/professional-development-training\/presentations-skills\/public-speaking-training-tips-give-outstanding-presentations\/\" href=\"\/blog\/professional-development-training\/presentations-skills\/public-speaking-training-tips-give-outstanding-presentations\/\" target=\"_blank\">Related Article&#8230;<\/a><\/p>\n<h4 style=\"text-align: center;\"><a title=\"\/pd-training-reviews\" href=\"\/pd-training-reviews\" target=\"_blank\">Pdtraining <\/a>delivers 1000\u2019s of professional development courses each year in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth, so you can be assured your training will be delivered by a qualified and experienced trainer.<\/h4>\n<h4 style=\"text-align: center;\">All public\u00a0<a title=\"Train the Trainer Course\" href=\"\/courses\/train-the-trainer-courses\" target=\"_blank\">Train the Trainer Training<\/a> courses include am\/pm tea, lunch, printed courseware and a certificate of completion.\u00a0 Customised courses are available upon request so please contact pdtraining on 1300 121 400 to learn more.<\/h4>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your training is designed specifically to meet the needs of every person in the workshop, but there are others who require consideration before you deliver your course. To gain important skills in giving training, trainers can consider participating in Train the Trainer Training Course from pdtraining in Melbourne and other cities. These people include: The [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[303],"tags":[741,1044,740,1043,1014,1041,1042],"views":30,"_links":{"self":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/2324"}],"collection":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/comments?post=2324"}],"version-history":[{"count":7,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/2324\/revisions"}],"predecessor-version":[{"id":4612,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/2324\/revisions\/4612"}],"wp:attachment":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/media?parent=2324"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/categories?post=2324"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/tags?post=2324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}