{"id":22,"date":"2010-05-23T08:46:35","date_gmt":"2010-05-23T08:46:35","guid":{"rendered":"http:\/\/pdtraining.com.au\/blog\/?p=22"},"modified":"2014-06-11T12:00:46","modified_gmt":"2014-06-11T02:00:46","slug":"customer-service-training","status":"publish","type":"post","link":"https:\/\/pdtraining.com.au\/blog\/professional-development-training\/customer-service-training\/customer-service-training\/","title":{"rendered":"Customer Service Training in Brisbane, Parramatta"},"content":{"rendered":"<figure class=\"figure alignright\"><a href=\"\/courses\/customer-service-training\" target=\"_blank\" rel=\"\/courses\/customer-service-training\"><img loading=\"lazy\" decoding=\"async\" title=\"Customer Service Training Course in Brisbane, Parramatta \" src=\"\/blog\/wp-content\/uploads\/2014\/05\/photodune-458836-upset-female-customer-xs-199x300.jpg\" alt=\"Customer Service Training Course from pdtraining in Brisbane, Parramatta \" width=\"127\" height=\"191\" \/><\/a><figcaption>customer service<\/figcaption><\/figure>\n<p><strong>The first thing I am always faced with when I run a Customer Service Training Course at pdtraining is how very few people and companies have a detailed picture of who their customers are.<\/strong><\/p>\n<p>If you are looking to train in customer service, consider using\u00a0<a title=\"Customer Service Training Course\" href=\"\/courses\/customer-service-training\" target=\"_blank\">Customer Service Training\u00a0Course<\/a>\u00a0delivered by pdtraining in Brisbane, Parramatta and other cities in Australia.<\/p>\n<p>Without a clear description of your customers how can you plan and structure customer service systems that will have the desired effect?<\/p>\n<p><!--more--><\/p>\n<p><strong>\u201c to exceed expectations\u201d<\/strong><\/p>\n<p><strong>A great place to start is to write a detailed description of your customers, what they look like, where they work, what their job titles are, what demographic group do they fall into, their sex, their communication style, their age etc. <\/strong><\/p>\n<p>You can expand on this with questionnaires or a survey, what do they like? What are their dislikes? How do they prefer to be communicated with? When are their birthdays? Are they married? Do they have children?<\/p>\n<p>From this a customer service plan can be targeted directly at the people that matter in your business and will have the desired effect.<\/p>\n<p><strong>Its simple really isn\u2019t it. When you are wondering how your customers would like to be treated in certain situations rather than assume, ASK them!<\/strong><\/p>\n<p>Adam\u00a0Palfrey pdtraining Customer Service Trainer<\/p>\n<p class=\"p1\"><span class=\"s1\"><a title=\"\/blog\/customer-service-2\/managing-customer-service-treat-employees-training-melbourne-sydney-canberra\/\" href=\"\/blog\/customer-service-2\/managing-customer-service-treat-employees-training-melbourne-sydney-canberra\/\" target=\"_blank\">Related Article&#8230;<\/a><\/span><\/p>\n<p class=\"p2\" style=\"text-align: center;\"><span class=\"s2\"><a href=\"\/pd-training-reviews\"><b>Pdtraining<\/b><\/a><\/span><span class=\"s3\"><b> delivers 1000\u2019s of professional development courses each year in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth, so you can be assured your training will be delivered by a qualified and experienced trainer.<\/b><\/span><\/p>\n<p class=\"p2\" style=\"text-align: center;\"><span class=\"s3\"><b>All public\u00a0<a title=\"Customer Service Training Course\" href=\"\/courses\/customer-service-training\" target=\"_blank\">Customer Service Training<\/a><\/b><b>\u00a0courses include am\/pm tea, lunch, printed courseware and a certificate of completion.\u00a0 Customised courses are available upon request so please contact pdtraining on\u00a01300 121 400 to learn more.<\/b><\/span><\/p>\n<p class=\"p2\">\n","protected":false},"excerpt":{"rendered":"<p>The first thing I am always faced with when I run a Customer Service Training Course at pdtraining is how very few people and companies have a detailed picture of who their customers are.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[106,1214,1116,50,1623,1117,1624,1235],"views":78,"_links":{"self":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/22"}],"collection":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/comments?post=22"}],"version-history":[{"count":11,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/22\/revisions"}],"predecessor-version":[{"id":3998,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/22\/revisions\/3998"}],"wp:attachment":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/media?parent=22"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/categories?post=22"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/tags?post=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}