{"id":203,"date":"2010-11-03T19:04:44","date_gmt":"2010-11-03T09:04:44","guid":{"rendered":"http:\/\/pdtraining.com.au\/blog\/?p=203"},"modified":"2014-06-09T20:21:56","modified_gmt":"2014-06-09T10:21:56","slug":"what-is-more-important-to-business-email-or-phone","status":"publish","type":"post","link":"https:\/\/pdtraining.com.au\/blog\/professional-development-training\/professional-telephone-etiquette\/what-is-more-important-to-business-email-or-phone\/","title":{"rendered":"What is More Important to Business – Email or Phone?: Professional Telephone Skills Training in Brisbane"},"content":{"rendered":"

Phone or Email – Which is More Important?<\/strong><\/p>\n

\"Professional<\/a>
Excel at professional communications over the phone<\/figcaption><\/figure>\n

To develop skills in professional telephone conversations, consider participating in\u00a0Professional Telephone Skills Training Course<\/a> offered by pdtraining in Brisbane and other cities in Australia.<\/p>\n

As with most things in business, the answer to this question is situationally dependant, and varies greatly from case to case.<\/p>\n

If you run a “0055” service (for our non-Australian readers, a premium interactive voice service… anything from “I’m at the corner of X St and Y Ave, what is the closest hospital and how do I get there” through “Dear Scorpio, tomorrow you will… ” to “mmmm guess what I am wearing right now…”), then – obviously the phone is the primary business medium.<\/p>\n

Conversely, if you are on the staff of Amazon or EBay, the phone plays no role at all in most transactions.<\/strong><\/p>\n

However most of us fall somewhere between these two extremes.<\/p>\n

In most regular businesses, we use a combination of voice and text communications, both internally and externally. <\/strong><\/p>\n

Each medium has its advantages and drawbacks – on a tough phonecall, you get the benefit of mood feedback from your caller, allowing you to interact in realtime and craft your message to suit a (sometimes) swiftly changing emotional environment.<\/p>\n

With email<\/a>, on the other hand, it is much harder to discern emotional state or needs, BUT you do have the option for self-review, advice from peers, and\/or management input before hitting that all-important “send” button.<\/strong><\/p>\n

In essence, choose your medium carefully, and be aware of the implications of your choice. You can respond to an incoming email with a phone call, and you CAN say on the phone “Let me think about that for an hour – I will send you an email by COB today.”<\/p>\n

In business, either you Communicate, or you Stagnate.<\/strong><\/p>\n

Related Article…<\/a><\/span><\/p>\n

Pdtraining\u00a0<\/b><\/a><\/span>delivers 1000\u2019s of professional development courses each year in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth, so you can be assured your training will be delivered by a qualified and experienced trainer.<\/b><\/span><\/p>\n

All public\u00a0Professional Telephone Skills Training<\/a><\/b>\u00a0courses include am\/pm tea, lunch, printed courseware and a certificate of completion.\u00a0 Customised courses are available upon request so please contact pdtraining on\u00a01300 121 400 to learn more.<\/b><\/span><\/p>\n

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In most regular businesses, we use a combination of voice and text communications, both internally and externally. Each medium has its advantages and drawbacks <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,9,6,13],"tags":[21,1545,20,1617,1618,1616,1458,19],"views":101,"_links":{"self":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/203"}],"collection":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/comments?post=203"}],"version-history":[{"count":11,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/203\/revisions"}],"predecessor-version":[{"id":3933,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/203\/revisions\/3933"}],"wp:attachment":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/media?parent=203"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/categories?post=203"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/tags?post=203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}