![\"Active](\"\/blog\/wp-content\/uploads\/2013\/04\/getting-mortgage-broker-referrals-218x300.jpg\" "\\"Active")
<\/a>Do they engage in other activities while you\u2019re trying to have a conversation with them?\u00a0 Maybe playing video games or watching TV or texting on their phones and nodding away while you articulate the meaning of life?<\/p>\n
It\u2019s the exact same issue in the workplace where you have lots of busy people trying to multi-task as much as possible which often get\u2019s in the way of having a productive two-way conversation.<\/p>\n
Mobile phones, tablets, laptops, stock tickers, sports updates and a myriad of other devices and interests keep us focused on everything BUT what we\u2019re talking about right now.<\/p>\n
Active listening <\/a>means exactly what is says \u2013 stopping everything else except for what you are hearing and processing as part of that communication.<\/strong><\/p>\n Do you know if someone is listening to you?\u00a0 How?<\/p>\n Here is a list of actions you should be taking as an active listener or looking for when trying to communicate effectively<\/a> with another person:<\/p>\n Eye Contact<\/b> \u2013 When we put down our phone, turn away from our monitor or take out our earplugs and make direct eye contact with the person speaking to us, \u00a0we are physically showing that we are now engaged with them and not \u00a0detracted by other inputs.<\/p>\n Head Movements<\/b> \u2013 When you see someone shaking their head in disapproval or nodding in approval we know that we are communicating in a two-way discussion.\u00a0 And when you nod or shake your head while having a conversation you\u2019re sending a powerful signal that you\u2019re engaged and listening actively.<\/p>\n Restate Key Points<\/b> \u2013 By clarifying key points throughout the conversation, you\u2019re taking an active role in the communication process and making sure to clarify any key points that you may not have correctly understood when they were first articulated to you.<\/p>\n Ask Relative Questions<\/b> \u2013 When you take the time to think through the key points being communicated to you, then you\u2019re showing not only active listening skills but proactive communications skills<\/a> where you not only understand what\u2019s being said, but you are now thinking through the process and bringing up potential outcomes or issues which might face you as a team in the future.<\/p>\n Suggest Different Opinions<\/b> \u2013 This has the same effect as asking relative questions.\u00a0 By bringing up various other topics or a different way of interpreting the information being presented, you\u2019re also indicating that you\u2019ve not only actively listened to the conversation but are now adding to it.<\/p>\n Related Article…<\/a><\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" So what exactly is active listening and how can you use it to improve communication across your organisation? If you are considering training in active listening, consider using Active Listening Training Course offered by pdtraining in Sydney, Melbourne, Adelaide and other cities in Australia. Do they engage in other activities while you\u2019re trying to have […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[576],"tags":[1241,1237,1236,1238,577,671,1239,1240],"views":61,"_links":{"self":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/1776"}],"collection":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/comments?post=1776"}],"version-history":[{"count":8,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/1776\/revisions"}],"predecessor-version":[{"id":3358,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/1776\/revisions\/3358"}],"wp:attachment":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/media?parent=1776"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/categories?post=1776"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/tags?post=1776"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
Pdtraining <\/a>delivers 1000\u2019s of professional development courses each year in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth, so you can be assured your training will be delivered by a qualified and experienced trainer.<\/h4>\n
All public\u00a0Active Listening Training<\/a> courses include am\/pm tea, lunch, printed courseware and a certificate of completion.\u00a0 Customised courses are available upon request so please contact pdtraining on\u00a01300 121 400 to learn more.<\/h4>\n