{"id":1476,"date":"2012-08-31T08:52:29","date_gmt":"2012-08-30T22:52:29","guid":{"rendered":"http:\/\/pdtraining.com.au\/blog\/?p=1476"},"modified":"2014-05-21T02:24:40","modified_gmt":"2014-05-20T16:24:40","slug":"customer-service-training-using-the-fish-philosophy-create-a-culture-vision","status":"publish","type":"post","link":"https:\/\/pdtraining.com.au\/blog\/fish-team-building\/customer-service-training-using-the-fish-philosophy-create-a-culture-vision\/","title":{"rendered":"Customer Service Teams Training Using the FISH! Philosophy – Create a Culture Vision"},"content":{"rendered":"
\"FISH!<\/a>
Build strong customer service teams<\/figcaption><\/figure>\n

Your management may have asked you, \u201cHow do we get the fun, innovation, great customer relationships, teamwork and engagement I saw in the FISH! film?\u201d\u00a0<\/strong><\/p>\n

If you are looking to build skills in customer service, consider using FISH! Team Building for Customer Service Teams<\/a> from pdtraining in Canberra, Melbourne and other cities in Australia.<\/p>\n

This question drives many organisations\u2019 culture quest.\u00a0 How do you create a culture of delivering premium customer service every time?<\/p>\n

The answer begins with understanding that FISH! is about intentionally creating the customer service culture you want\u2014on purpose, which takes time.<\/p>\n

FISH! is not a flavor-of-the-month training program. \u00a0<\/strong><\/p>\n

Our process gives you the steps to create the common ground, language and leadership<\/a> alignment that lead to an engaged culture.<\/p>\n

There are three critical components:\u00a0<\/strong><\/p>\n

Find IT<\/strong>: In this phase the organisation creates a vision of what it wants to be (your Culture Vision), laying the groundwork and foundation to move toward that vision, inviting employees into that vision, and developing the measurements and strategy for getting there.<\/p>\n

It is especially important for senior leadership to be aligned with the vision and goals, to be able to easily articulate them, and, most importantly, to model them.<\/p>\n

Live IT:<\/strong> After the organisation has its Culture<\/a> Vision, tools, training and resources must be provided that help align the leadership team, assist all levels of the organization to commit to the strategy, and connect employees to the vision and their roles in it.<\/p>\n

All training and learning (Live IT) should be aligned with the organisation\u2019s vision.<\/strong><\/p>\n

Coach IT<\/strong>: As an organisation is learning and growing into its Culture Vision, vehicles should be in place to sustain the momentum and gauge the progress.\u00a0 Coach IT emphasizes improving communication, feedback, accountability, and reward and recognition.<\/p>\n

FIND IT<\/strong><\/p>\n

(Groundwork)<\/p>\n

\u2022 Culture Vision<\/p>\n

\u2022 Individual connection to the vision<\/p>\n

\u2022 Define expectations and measurements<\/p>\n

\u2022 Culture Vision strategy<\/p>\n

Purpose: Determine direction both as an organization and as an individual within the organisation.<\/p>\n

LIVE IT<\/strong><\/p>\n

(Belief, learning and tools)<\/p>\n

\u2022 Experiential learning<\/p>\n

\u2022 Tools<\/p>\n

Purpose: Learn the skills, experiment with the concepts and practice the actions that bring the Culture Vision to life.<\/p>\n

COACH IT<\/strong><\/p>\n

(Momentum)<\/p>\n

\u2022 Coaching<\/p>\n

\u2022 Recognition and rewards<\/p>\n

\u2022 Ongoing communication<\/p>\n

\u2022 Assess and refine strategy<\/p>\n

Purpose: Sustain the training and conversations, and grow as individuals and organizations<\/p>\n

Related Article…<\/a><\/p>\n

Pdtraining <\/b><\/a><\/span>delivers 1000\u2019s of professional development courses each year in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth, so you can be assured your training will be delivered by a qualified and experienced trainer.<\/b><\/p>\n

All public\u00a0FISH! Team Building for Customer Service Teams<\/a><\/b>\u00a0courses include am\/pm tea, lunch, printed courseware and a certificate of completion.\u00a0 Customised courses are available upon request so please contact pdtraining on\u00a01300 121 400 to learn more.<\/b><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Your management may have asked you, \u201cHow do we get the fun, innovation, great customer relationships, teamwork and engagement I saw in the FISH! film?\u201d\u00a0 If you are looking to build skills in customer service, consider using FISH! Team Building for Customer Service Teams from pdtraining in Canberra, Melbourne and other cities in Australia. This […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[484],"tags":[49,497,1363,1362,1359,1360,1361,496],"views":109,"_links":{"self":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/1476"}],"collection":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/comments?post=1476"}],"version-history":[{"count":7,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/1476\/revisions"}],"predecessor-version":[{"id":3513,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/1476\/revisions\/3513"}],"wp:attachment":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/media?parent=1476"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/categories?post=1476"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/tags?post=1476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}