{"id":12,"date":"2010-05-23T08:39:59","date_gmt":"2010-05-23T08:39:59","guid":{"rendered":"http:\/\/pdtraining.com.au\/blog\/?p=12"},"modified":"2014-06-11T12:19:12","modified_gmt":"2014-06-11T02:19:12","slug":"customer-service-training-theory-in-practice","status":"publish","type":"post","link":"https:\/\/pdtraining.com.au\/blog\/professional-development-training\/customer-service-training\/customer-service-training-theory-in-practice\/","title":{"rendered":"Customer Service Training Theory in Practice: Customer Service Training Course in Melbourne"},"content":{"rendered":"<figure class=\"figure alignleft\"><a href=\"\/courses\/customer-service-training\" target=\"_blank\" rel=\"\/courses\/customer-service-training\"><img loading=\"lazy\" decoding=\"async\" title=\"Customer Service Training Course in Melbourne\" src=\"\/blog\/wp-content\/uploads\/2014\/05\/photodune-4897759-salesman-and-customer-xs-300x199.jpg\" alt=\"Customer Service Training Course from pd training in Melbourne\" width=\"300\" height=\"199\" \/><\/a><figcaption>Train to excel at customer service<\/figcaption><\/figure>\n<p><strong>The longer I spend training customer service, and receiving customer service the more it reinforces to me that to provide great customer service and exceed expectations you first need to listen!<\/strong><\/p>\n<p>If you are looking to build new skills in customer service, consider using <a title=\"Customer Service Training Course\" href=\"\/courses\/customer-service-training\" target=\"_blank\">Customer Service Training Course<\/a> from pdtraining in\u00a0Melbourne and other cities in Australia.<\/p>\n<p>People are forever rambling on about meeting expectations and providing great service, but if you ask them how they know what the customer wants, likes or doesn&#8217;t like they often have no idea. Sometimes big organisations spend a lot of time on market research as part of their product development &#8211; which is a version of the ultimate in customer service. Because if you think about it before providing a product or service they are asking the customers what they would like &#8211; this is\u00a0step number 1!<\/p>\n<p>However, often from there, the people actually providing service are just told to follow a process (internal procedure focused) or just to simply &#8220;provide good service&#8221;.<\/p>\n<p>There is no short cut for asking customers what they need, or what they would like &#8211; the simple act of asking shows a customer focus and a desire to help. And when in doubt, put yourself in the customers shoes and ask &#8216;what would I want in their situation&#8217;.<\/p>\n<p>Customer service is not about always saying Yes, it is about understanding, listening and genuinely aiming to meet your customers needs.<\/p>\n<p class=\"p1\"><span class=\"s1\"><a title=\"\/blog\/assertiveness-training\/train-develop-positive-attitude-assertiveness-confidence-training-sydney\/\" href=\"\/blog\/assertiveness-training\/train-develop-positive-attitude-assertiveness-confidence-training-sydney\/\" target=\"_blank\">Related Article&#8230;<\/a><\/span><\/p>\n<p class=\"p2\" style=\"text-align: center;\"><span class=\"s2\"><a href=\"\/pd-training-reviews\"><b>Pdtraining<\/b><\/a><\/span><span class=\"s3\"><b> delivers 1000\u2019s of professional development courses each year in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth, so you can be assured your training will be delivered by a qualified and experienced trainer.<\/b><\/span><\/p>\n<p class=\"p2\" style=\"text-align: center;\"><span class=\"s3\"><b>All public\u00a0<a title=\"Customer Service Training Course\" href=\"\/courses\/customer-service-training\" target=\"_blank\">Customer Service Training<\/a><\/b><b>\u00a0courses include am\/pm tea, lunch, printed courseware and a certificate of completion.\u00a0 Customised courses are available upon request so please contact pdtraining on\u00a01300 121 400 to learn more.<\/b><\/span><\/p>\n<p class=\"p2\">\n","protected":false},"excerpt":{"rendered":"<p>Customer service is not about always saying Yes, it is about understanding, listening and genuinely aiming to meet your customers needs.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,9],"tags":[106,1214,1116,120,1623,1117,1624,1235,108],"views":65,"_links":{"self":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/12"}],"collection":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":11,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/12\/revisions"}],"predecessor-version":[{"id":4005,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/12\/revisions\/4005"}],"wp:attachment":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/media?parent=12"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/categories?post=12"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/tags?post=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}