{"id":108,"date":"2010-07-16T15:25:33","date_gmt":"2010-07-16T05:25:33","guid":{"rendered":"http:\/\/pdtraining.com.au\/blog\/?p=108"},"modified":"2015-09-01T12:59:25","modified_gmt":"2015-09-01T02:59:25","slug":"is-the-customer-always-right","status":"publish","type":"post","link":"https:\/\/pdtraining.com.au\/blog\/professional-development-training\/customer-service-training\/is-the-customer-always-right\/","title":{"rendered":"Is the Customer Always Right? Customer Service Training Course in Sydney, Perth"},"content":{"rendered":"<p><strong>Why the Customer Might Not Always Be Right&#8230;<\/strong><\/p>\n<figure class=\"figure alignleft\"><a href=\"\/courses\/customer-service-training\" target=\"_blank\" rel=\"\/courses\/customer-service-training\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-275 size-medium\" title=\"Customer Service Training Course in Sydney, Perth\" src=\"\/blog\/wp-content\/uploads\/2010\/07\/CustomerService-300x211.jpg\" alt=\"Customer Service Training Course delivered by pdtraining in Sydney, Perth\" width=\"300\" height=\"211\" srcset=\"https:\/\/pdtraining.com.au\/blog\/wp-content\/uploads\/2010\/07\/CustomerService-300x211.jpg 300w, https:\/\/pdtraining.com.au\/blog\/wp-content\/uploads\/2010\/07\/CustomerService.jpg 412w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><figcaption>Gain new skills in customer service with training<\/figcaption><\/figure>\n<p>If you want to develop new skills in customer service, consider participating in\u00a0<a title=\"Training Classes in Customer Service\" href=\"\/courses\/customer-service-training\" target=\"_blank\">Customer Service Training Course<\/a> delivered by pdtraining in Sydney, Perth and other cities in Australia.<\/p>\n<p>Of course not!\u00a0 To assume that the person who walks in off the street has more knowledge than a professional, <a href=\"\/catalogue-of-courses-category-view\" target=\"_blank\">trained<\/a> and experienced in their field, does not make any logical sense.<\/p>\n<p>Quite clearly that concept is a fiction.<\/p>\n<p><strong>However, it is a fiction which was created for a very good reason &#8211; to highlight the critical importance of <a title=\"customer service training\" href=\"\/customer-service-training\" target=\"_blank\">Customer Service<\/a>! <\/strong><\/p>\n<p>Sometimes, a great form of customer service is to gently lead the customer away from an incorrect assumption and towards a better understanding of a situation.<\/p>\n<p><strong>The reason this must be done gently, is that while the customer is NOT always right, they ARE always the foundation on which your business profitability is based.<\/strong><\/p>\n<p><a title=\"Sales Training Course\" href=\"\/courses\/sales-training\" target=\"_blank\">Sales Training<\/a> will teach you how to build a transaction.\u00a0 Customer Service Training will teach you how to build an entire series of transactions.<\/p>\n<p><strong>You service your car regularly, so do the same with your Customers!<\/strong><\/p>\n<p class=\"p1\"><span class=\"s1\"><a title=\"\/blog\/body-language-training\/understanding-others-body-language-training-melbourne-parramatta-canberra\/\" href=\"\/blog\/body-language-training\/understanding-others-body-language-training-melbourne-parramatta-canberra\/\" target=\"_blank\">Related Article&#8230;<\/a><\/span><\/p>\n<p class=\"p2\" style=\"text-align: center;\"><span class=\"s2\"><a href=\"\/pd-training-reviews\"><b>Pdtraining<\/b><\/a><\/span><span class=\"s3\"><b> delivers 1000\u2019s of professional development courses each year in Brisbane, Sydney, Parramatta, Melbourne, Adelaide, Canberra and Perth, so you can be assured your training will be delivered by a qualified and experienced trainer.<\/b><\/span><\/p>\n<p class=\"p2\" style=\"text-align: center;\"><span class=\"s3\"><b>All public\u00a0<a title=\"Training Classes in Customer Service\" href=\"\/courses\/customer-service-training\" target=\"_blank\">Customer Service Training<\/a><\/b><b>\u00a0courses include am\/pm tea, lunch, printed courseware and a certificate of completion.\u00a0 Customised courses are available upon request so please contact pdtraining on\u00a01300 121 400 to learn more.<\/b><\/span><\/p>\n<p class=\"p2\">\n<p><strong><br \/>\n<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The reason this must be done gently, is that while the customer is NOT always right, they ARE always the foundation on which your business profitability is based.  <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,12],"tags":[106,1214,1116,50,1623,1117,1624,1235],"views":49,"_links":{"self":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/108"}],"collection":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/comments?post=108"}],"version-history":[{"count":11,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/108\/revisions"}],"predecessor-version":[{"id":4593,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/posts\/108\/revisions\/4593"}],"wp:attachment":[{"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/media?parent=108"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/categories?post=108"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pdtraining.com.au\/blog\/wp-json\/wp\/v2\/tags?post=108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}