Posted on Thursday, June 10th, 2010 at 11:35 am.
…a deepening and strengthening of a business relationship (and therefore ongoing profitability) is one where both/all parties leave the negotiation feeling satisfied with the outcome.
Continue reading: Negotiation is the King of Skills: Negotiation Training in Sydney
Posted on Sunday, June 6th, 2010 at 10:31 am.
An important element of your presentation skills toolbox is to always imagine how your audience will receive your presentation.
Continue reading: Defining Presentation Types: Presentation Skills Training in Parramatta, Brisbane
Posted on Wednesday, June 2nd, 2010 at 8:09 am.
When presenting, many people lose sight of what is most important:- What is your actual purpose for the presentation?
Continue reading: Presentation Skills – The Naked Truth: Training Course in Sydney, Canberra
Posted on Saturday, May 29th, 2010 at 9:38 am.
For him, attending the Leadership Training Course drastically improved his job performance and his chances of future promotion.
Continue reading: Personal Story: Leadership Training Course in Parramatta, Brisbane, Perth
Posted on Sunday, May 23rd, 2010 at 8:48 am.
Many teams never work at their optimum. To get your team to work to peak performance you need to have at least the following:
Continue reading: The Power of Teams: Team Building Training Course in Sydney, Melbourne
Posted on Sunday, May 23rd, 2010 at 8:46 am.
The first thing I am always faced with when I run a Customer Service Training Course at pdtraining is how very few people and companies have a detailed picture of who their customers are.
Continue reading: Customer Service Training in Brisbane, Parramatta
Posted on Sunday, May 23rd, 2010 at 8:45 am.
When working on your customer Service strategy with pdtraining its not only essential to have a full description of all your customers, but equally its vital that you are aware of your companies sales process and how the customers came to be customers in the first place.
Continue reading: Lifetime Value of a Happy Customer: Customer Service Training Course in Sydney, Brisbane, Parramatta
Posted on Sunday, May 23rd, 2010 at 8:43 am.
Every time your team answers the phone they need to visualise it as a cash register ‘ching ching’. They are in the best position to turn this call into a sale.
Continue reading: Think of Your Phone Like a Cash Register: Sales Training in Sydney, Canberra
Posted on Sunday, May 23rd, 2010 at 8:39 am.
Customer service is not about always saying Yes, it is about understanding, listening and genuinely aiming to meet your customers needs.
Continue reading: Customer Service Training Theory in Practice: Customer Service Training Course in Melbourne
Posted on Sunday, May 23rd, 2010 at 8:36 am.
The time management course covers both those concepts in much more detail and includes many more important time management techniques, but it is often those two strategies that participants refer to when they…
Continue reading: Time Management Top Training Tips: Time Management Training in Sydney, Parramatta, Melbourne
Posted on Tuesday, May 18th, 2010 at 11:23 am.
Time management skills are all about you taking control of what can be achieved in the hours that you have.
Continue reading: Tick Tock Tick Tock – Don’t Watch the Clock!: Time Management Training in Sydney, Adelaide