Every time your team answers the phone they need to visualise it as a cash register ‘ching ching’. They are in the best position to turn this call into a sale.
Customer service is not about always saying Yes, it is about understanding, listening and genuinely aiming to meet your customers needs.
The time management course covers both those concepts in much more detail and includes many more important time management techniques, but it is often those two strategies that participants refer to when they…
Time management skills are all about you taking control of what can be achieved in the hours that you have.